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Random pc crashes


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#1 busaap

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Posted 15 July 2017 - 10:21 AM

Heya

I experience pc crashes, in between the pc works as normal.
I have had this issue for a while and nothing i tried helps.
The crashes occur most often while playing games. Either overwatch(1 heavier game) or 2 minor games at the same time like Hearthstone and something else.
Most often my screen goes black, i get No video input and after a while screen goes back on, but all games have crashed as a full white screen. Which I can close, reopen and continue as usual.
Every now and then my pc will do the same, but simple not get my screen back on, resulting in me having to hard shut down my pc and rebooting.
There is quite often some update then and a blue screen with fault page in nonpaged area. After a 1/2 reboots, My pc is back to normal.

Specs:
Processor: Intel® Core ™ i7-2600 CPU @3.40 GHz
Ram: 16 gb
windows 10 64 bit
GPU: Nvidea geforce GTX 750ti

If you need anything else or got any ideas please comment ... getting desperate here.



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#2 mikey11

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Posted 15 July 2017 - 10:37 AM

possible overheating issue,

 

GPU or CPU...clean your heat sinks and fans on both



#3 usasma

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Posted 15 July 2017 - 12:20 PM

Follow mikey11's excellent suggestions.

 

Then, wait for the next crash, then recover from it and immediately generate these reports:

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
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