I recently bought a secondhand PC from ebay - a Dell Vostro 230, running Windows 7 Pro 64-bit. All it had on was the Win 7 OS, so I set about copying files, downloading the programs I use etc.
I have a webcam that worked fine on my Windows Vista PC (Trust WB-3400T webcam), so I plugged it in and inserted the CD with drivers etc on it into the DVD-RW drive (HL-DT-ST DVD+-RW GH50N ATA).
The DVD worked fine - the window opened on the screen and I clicked to install drivers - then I removed the disc and thought that was that. Later, however, when I downloaded Skype, I noticed that the camera wasn't working.
I opened Device Manager and could see a '!' on the webcam, so I set about updating drivers - but with no success. At the same time, I noticed a '!' on the DVD drive listing. I tried to use the drive with a couple of different discs, but nothing was visible on-screen. I tried updating the DVD drivers, again with no success.
So, it seems that my DVD was working fine, but after I installed the webcam software, neither the DVD drive or the webcam are working.
I have since spent about 36 hours Googling the problem and trying countless methods of downloading new drivers, re-building the INFCACHE.1 file... you name it, I've done it. I even tried doing a system restore right back to before I inserted the webcam disc, but there was an error that wouldn't let me go that far back (a file it couldn't access, or something).
The last thing I did was to do a thorough uninstall of all the webcam stuff, but the DVD is still not working.
I feel sure it can't be a hardware fault. It seems unlikely that both would fail at the same time. It seems like some kind of conflict - but then uninstalling the webcam didn't help.
Whatever I do with drivers on Device Manager, I end up with a message like the one attached.
Can anyone help me get my DVD and webcam working?
DVD-RW message.PNG 26.15KB 0 downloads