I have a friend that has a Windows 10 Home laptop she uses for light duty tasks such as email. She leaves it on almost all the time and used it yesterday for a bit then went outside to perform chores. She says that when she got back in and sat down to use it she was asked to login....she had left the computer on so clearly a reboot happened. When the computer arrived at the desktop she said that it looked as if it did when it was new out of the box...none of her desktop icons and shortcuts were there. Further, she says that none of her files were in the user folders (Documents, Pictures, etc..).
Now she has two profiles/accounts on this system, Owner and Marie. The Owner is the one her account with the missing files is tied to. I had her check in the c:\Users\Owner folder and all of her files are there even though they are not displaying when she logs into her account. Now she says she did not get any error messages about a corrupt profile but that is what I am leaning towards and just wans some second opinions on this and some advice on the best way to correct it.
My theory is that after she left the computer to perform her chores it performed an automatic update and something went wrong during it and at least partially corrupted her profile. There is now a third folder in her C:\Users folder called Temp....I can't confirm if this is related but she says that the only two accounts she ever created were the ones for Owner and Marie.
I have seen some information about registry edits that might correct a corrupt profile but before I drove the distance to her house to try them I thought it might be best to ask for some guidance here.
Thanks in advance,