Are there any obvious file extensions appended
to or with your encrypted data files? If so, what is the extension and is it the same for each encrypted file or is it different?
Did you find any ransom notes
and if so, what is the actual name of the note?
Did the cyber-criminals provide an email address
to send payment to? If so, what is the email address?
You can submit samples of encrypted files and ransom notes to ID Ransomware
for assistance with identification
. This is a service that helps identify what ransomware may have encrypted your files and then attempts to direct you to an appropriate support topic where you can seek further assistance. Uploading both
encrypted files and ransom notes together provides a more positive match and helps to avoid false detections.
Samples of any encrypted files, ransom notes or suspicious executable's (installer, malicious files, attachments) that you suspect were involved in causing the infection can be submitted (uploaded) here
with a link to this topic. There is a "Link to topic where this file was requested
" box under the Browse... button. Doing that will be helpful with analyzing and investigating by our crypto malware experts.