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Can no longer boot - blue screen - repairs so far did not work


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#1 sander66

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Posted 13 July 2017 - 07:21 PM

After login back into my win 7 pc (believe after a ms update) it took a long time to be " ready" and the network showed disconnected. Tried a couple of troubleshooting steps with no success and decided to reboot the pc. Afterwards I got blue screen. I have tried several steps like windows repair. Rolling back the latest update did not work. Chkdsk showed no issues....
however, I believe I saw somewhere that the volume is corrupt.

Next I downloaded a esnet boot disk. Pic booted on it. But when selecting the scan option I see only a blinking cursor.

What should I try nex?

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#2 jwoods301

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Posted 13 July 2017 - 07:25 PM

See if you can boot into Safe Mode.



#3 sander66

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Posted 13 July 2017 - 07:35 PM

Just tried - does not work. Blue screens after loading ci.dll.

#4 jwoods301

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Posted 13 July 2017 - 07:39 PM

Start a new thread in the Windows Crashes, BSOD, and Hangs Help and Support forum...

Please read the instructions for posting in this forum, and provide the requested information there.

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



#5 sander66

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Posted 13 July 2017 - 07:42 PM

Hold ... to my surprise safe mode - last known configuration did boot the pc.

I am looking know at a dialog box stating that system restore did not complete successfully.

What should I do next?

#6 jwoods301

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Posted 13 July 2017 - 07:43 PM

Go into Control Panel and manually do the System Restore.



#7 sander66

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Posted 13 July 2017 - 07:47 PM

What will that do?

What could have caused my issue? Disc issue or incompatible windows update?

#8 jwoods301

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Posted 13 July 2017 - 07:48 PM

Restores your system files back to a good known state.

 

Troubleshooting step.



#9 sander66

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Posted 13 July 2017 - 08:11 PM

How long does this usually take? I got a black screen after switching back from a different pc with my kvm after a while.

#10 jwoods301

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Posted 13 July 2017 - 08:14 PM

I wouldn't do any switching while it's running.

 

Usually takes less than a few minutes.



#11 sander66

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Posted 13 July 2017 - 08:24 PM

Yes, that probably was a bad idea. It seems I was ale to recover with a sleep cycle.
Afterwards I rebooted successfully.

Checking in control panel it appears creating the restore point worked.

What should I do next?

#12 jwoods301

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Posted 13 July 2017 - 08:39 PM

If it's working, use it for a while and see how it goes.

 

If you get another blue screen, follow the instructions in post # 4.



#13 sander66

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Posted 13 July 2017 - 08:44 PM

Thanks for all your help!

The only thing I am not clear about: did I essentially roll back a windows update? However, I did not find a critical update after check for updates.

#14 jwoods301

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Posted 13 July 2017 - 09:19 PM

You might have, depending on when the update was installed, and when the restore point was created.



#15 sander66

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Posted 15 July 2017 - 08:25 AM

A couple of things I observed:

1.) for some reason I had no audio afterwards -> Windows was able to find a driver when I did "repair"

2.) can't connect to shares on other computers anymore -> don't know the issue

3.) getting a couple event log errors:

 

The Workstation service depends the following service: MRxSmb20. This service might not be installed.

 

The Server service depends on the Server SMB 1.xxx Driver service which failed to start because of the following error:
The dependency service or group failed to start.

 

The Sadp Driver (NPF) service failed to start due to the following error:
The system cannot find the file specified.

 

The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}
 and APPID
{344ED43D-D086-4961-86A6-1106F4ACAD9B}
 to the user






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