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Computer randomly shuts down and has a hard time restarting


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#1 dargscisyhp

dargscisyhp

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Posted 13 July 2017 - 04:51 PM

Hello,

 

I have an HP Envy laptop running Windows 10. My computer, which seemed to be running fine yesterday, is having problems turning on today. When I pushed the power button it didn't want to turn on. After pushing it, holding it, tapping it repeatedly I finally got the thing on. While booting, it told me windows did not start correctly, and asked me if I wanted to troubleshoot, or just continue loading windows. I selected just continue loading windows, at which point it turned off. I again had the same issue -- the power button did not want to turn my machine on. I finally got the computer on again, and it again turned off (I don't remember if it was before or after the Windows loading screen turned on). I repeated this process maybe five or six times, and made it to different stages of booting before I my computer turned off. The furthest I made it was the Windows log in screen a couple of times, but never was able to make it past that.

 

When I made it to the Windows log in screen it said the battery was over half charged. I tried booting my computer with the battery removed but the problem persisted. I tried booting my computer only on battery power, and again, the problem persisted.

 

Neither the computer, nor the power button have ever given me problems before. I bought the computer just over a year ago. This definitely sounds like a hardware issue if it's giving me problems before it has even turned on, right? Any ideas what might be the issue, and what I can do to fix it?

 

Thanks.


Edited by dargscisyhp, 13 July 2017 - 04:54 PM.


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