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dvd/cd drives stopped working


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#1 nonnox15

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Posted 13 July 2017 - 02:58 PM

I have a Dell Inspiron 531 desktop computer

Windows Vista Home 32

I have two DVD CD drives.  One had stopped working months ago, but since I don't use this computer often, I disregarded it.

Now neither drive is working.

Tried the Microsoft Support which ran the Reimage troubleshooting software.  Did not see any thing related to the drives but they wanted $69 to fix what they identified as being wrong.  Not sure there was anything wrong worth giving them that much money.

Another diagnostic program, DIAGCAB required a pass key which I am not sure where to get that, maybe from Dell, but since the computer is out of warranty they would probably want to charge for that as well.  

Anyone have an recommendations?

It would be appreciated.

Thank  you



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#2 JohnC_21

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Posted 13 July 2017 - 03:09 PM

It's entirely possible the lasers have failed. Tapping F12 at boot should give you a Dell Diagnostic option. Let it run through the tests.

 

If they pass then see this page. Pay special attention to Method 5, fix corrupted registry entries. 

 

Last option would be to boot a linux distro like Puppy linux and see if you can explore the DVD.

 

Download Tahrpup 6. Burn the iso to a CD or if you do not have a functioning optical drive use Rufus with the iso file to create a bootable flash drive. Backup any data on the flash drive as it will be deleted. Boot to the Puppy Desktop. Put a DVD in your optical drive. Click on the CD icon in the lower left of the Puppy Desktop.

 

tahr-6.0.5_PAE.iso



#3 nonnox15

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Posted 13 July 2017 - 04:38 PM

Tapping F12 only brought up boot sequence.

Created bootable flash drive with Rufus

Booted with the flash drive but  got prompt screen.

Did not see the Puppy Desktop

tried chdir e: and chdir f: but message was "not responding"

 

Now what? 

Thank you.



#4 JohnC_21

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Posted 13 July 2017 - 06:04 PM

Sorry, I forgot to post the link for the registry fix.

 

https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs

 

Download Linux Mint Cinnamon and try the same with Rufus.When you tapped F12 with the USB attached you did not get a boot screen allowing you to select the USB flash drive? Go to your BIOS settings and make sure USB is set to first boot device.



#5 nonnox15

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Posted 13 July 2017 - 06:09 PM

I did get the boot screen and it did allow me to boot from the Rufus flash drive.  It did not give me a Rufus desk top, just the DOS screen.  Using CHDIR, (change directory) to drive E: or drive F: gave "not responding".  Downloading Linux Mint Cinnamon, will that delete my Windows Vista OS?



#6 JohnC_21

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Posted 13 July 2017 - 06:24 PM

No, you will boot up to a Mint desktop. You can only install it if you click on the install icon located on the Mint desktop. Just let Mint boot and run. Do not provide and key inputs until you see a desktop. Click on the Computer icon and then put a disk in your optical drive. 

 

Note: Puppy should have booted to the desktop. I am not sure why you only got a terminal screen. You cannot use those Dos commands in Puppy as Puppy is linux. 



#7 MrSippi

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Posted 13 July 2017 - 06:45 PM

Why not just replace the DVD drive? They're only $20.


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#8 nonnox15

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Posted 13 July 2017 - 08:33 PM

Yes, when I hit F12 at startup I was given the choice to boot with the HDD, USB Flash drive or DVD drives.  I selected the USB option.  When I hit F12 at startup and booted to the flash drive it went to the terminal screen.  Wasn't that what I was supposed to do?

 

Where do you get DVD drives for $20, Mr Sippi?

 

I'll try the Linux Mint tomorrow. 

 

Thanks for the help, guys.



#9 JohnC_21

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Posted 13 July 2017 - 08:49 PM

No it was not supposed to go to terminal. I think what is happening is your are going to some kind of command prompt but I am not sure why. 

 

The screen you are supposed to go to is this one.

 

https://www.linuxmint.com/pictures/screenshots/sonya/cinnamon.png



#10 MrSippi

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Posted 14 July 2017 - 06:04 AM

I think he's talking about the initializing screen before going to graphics mode. It may not have got there.

 

nonnox15, I meant these:

 

https://www.newegg.com/CD-DVD-Burners/SubCategory/ID-5


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#11 nonnox15

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Posted 14 July 2017 - 05:47 PM

I downoaded Linux Cinnamon mint.  It is in iso format.  What do I do with it now?



#12 jwoods301

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Posted 14 July 2017 - 05:53 PM

Use Rufus to make a bootable media from the ISO, and then boot from the media.



#13 nonnox15

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Posted 14 July 2017 - 09:59 PM

I must not be as computer literate as I thought.

Making the Rufus bootable flash drive is either in MS-DOS or FREEDOS .

Either one takes me to terminal screen when booting from the flash drive.

Waiting does not bring up a Puppy desktop.

The other options are ISO image or DD image.  The ISO image won't boot.

So how do I use Rufus to make a bootable media from the ISO?

I can't start Rufus from the flash even though I see the files for Rufus on the flash drive.

It has the autorun image but will not run.  Nor do any of the other files execute.

I guess I am missing something here but not sure what it is.



#14 jwoods301

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Posted 14 July 2017 - 10:48 PM

You download Rufus to your hard drive, and double-click on it to run it.

 

Then you tell it where the ISO is, (also should be on your hard drive) and it will make the bootable media for you from the ISO.

 

You need to have the bootable media (I assume it's a USB flash drive) inserted before you start.

 

One it's done, you can boot from it.



#15 JohnC_21

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Posted 15 July 2017 - 07:15 AM

Where you see FreeDos in Rufus select iso file in the dropdown box. Click the little icon and browse to the iso file of Mint. Leave all boxes as checked. 

 

rufus_en.png






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