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BSOD with three different errors


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#1 JimTJr

JimTJr

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Posted 12 July 2017 - 08:22 PM

Hi, thanks for the help in advance, I get frequent BSOD and one of three different error codes so far. K mode exception not handled, IRQL not less or equal, and System Service Exception.

 

I built this Desktop computer, it's got a large Cooler Master "Gamer Case"

 

ASUS M5A97 LER2.0 Mother board,

 

AMD FX 8350 Eight-Core processor, 8 GB ram, 64 bit operating system.

 

Video card is NVIDIA GeForce GT610

 

Windows 10, via the "Free upgrade" when it came out. I had Windows XP before I think.

 

I have been using this computer for maybe 3-4 years.

 

Attached is my zip file, I look forward to your help.

 

I am fairly tech capable, I can do most anything, (removed virus's several times from daughters "Limewire" downloads back while using Maxiumpc clinic forums.)

Attached Files



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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 13 July 2017 - 07:12 AM

Your UEFI/BIOS (version 1503) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 10 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

From looking at the WER section of the MSINFO32 report, this seems to be most likely a hardware problem.

We'll look for support of this idea in the memory dumps..........

 

Out of 19 memory dumps there were 8 different BSOD  (aka STOP or BugCheck) error codes (2 of the memory dumps were corrupted and could not be run in the debugger).  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please finish ALL of them and let us know the results

Also, please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

VirtualAudio.sys            Thu Jul 23 08:04:10 2009 (4A6851BA)
Virtual Machine Additions Virtual Audio Driver or Wondershare Virtual Audio Device Driver  http://www.microsoft.com/ or http://www.wondershare.com/
http://www.carrona.org/drivers/driver.php?id=VirtualAudio.sys
 
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
Logitech Camera driver http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
 
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
Logitech USB Video Class Driver (WebCam) http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
 
IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
ASUS Kernel Mode Driver ?Asus Smart Doctor/iTracker 2 Asus GPU Tweak and GPU Tweak Streaming from this link:  http://www.eightforums.com/bsod-crashes-debugging/47151-bsod-after-sleep-restarts-driver_power_state_failure.html#post388083 ) http://support.asus.com/ServiceHome.aspx?SLanguage=en
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
 
NvStreamKms.sys             Sat Sep  6 00:37:11 2014 (540A8F77)
nVidia Streaming Kernel service - may cause BSOD in Win8.1 systems (found in May 2014).  Date/TimeStamp: Tue Apr 29 20:59:44 2014 (53604B00)  MAY NOT BE A PROBLEM, this is a tenative posting - Appears that April 29 driver is a problem, July 2014 drivers seem OK From: http://www.eightforums.com/bsod-crashes-debugging/45935-bsod-startup-lid-closed-dpc-watchdog.html#post379761 )    [br]    Possible fix: https://forums.geforce.com/default/topic/573811/nvidia-streamer-service-may-be-freezing-your-pc/  [br]    Or uninstall the nVidia drivers and then install a fresh copy without the Streaming Kernel Service (uncertain if this is possible)
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
 
Rt64win7.sys                Thu Jan 15 01:06:44 2015 (54B758F4)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
 



Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Wed Jul 12 20:39:11.480 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071217-29703-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.1480.amd64fre.rs1_release.170706-2004
System Uptime:0 days 1:42:08.196
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by :ntoskrnl.wrong.symbols.exe ( nt_wrong_symbols!595F2981817000 )
BugCheck A, {50, 2, 0, fffff803aba48afe}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000050, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803aba48afe, address which referenced memory
BUGCHECK_STR:  595F2981
PROCESS_NAME:  ntoskrnl.wrong.symbols.exe
FAILURE_BUCKET_ID: WRONG_SYMBOLS_X64_14393.1480.amd64fre.rs1_release.170706-2004_TIMESTAMP_170707-062609_595F2981_nt_wrong_symbols!595F2981817000
  BIOS Version                  1503
  BIOS Release Date             01/11/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A97 LE R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 12 18:56:15.745 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071217-34703-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.1480.amd64fre.rs1_release.170706-2004
System Uptime:0 days 13:09:50.463
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by :ntoskrnl.wrong.symbols.exe ( nt_wrong_symbols!595F2981817000 )
BugCheck A, {2048c140051, 2, 0, fffff8001684cafe}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 000002048c140051, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8001684cafe, address which referenced memory
BUGCHECK_STR:  595F2981
PROCESS_NAME:  ntoskrnl.wrong.symbols.exe
FAILURE_BUCKET_ID: WRONG_SYMBOLS_X64_14393.1480.amd64fre.rs1_release.170706-2004_TIMESTAMP_170707-062609_595F2981_nt_wrong_symbols!595F2981817000
  BIOS Version                  1503
  BIOS Release Date             01/11/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A97 LE R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 10 15:59:11.176 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071017-24812-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.1358.amd64fre.rs1_release.170602-2252
System Uptime:0 days 19:51:13.893
*** ERROR: Module load completed but symbols could not be loaded for amdppm.sys
Probably caused by :amdppm.sys ( amdppm+2fb2 )
BugCheck 1E, {ffffffffc0000005, fffff80c96832fb2, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80c96832fb2, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x1E_c0000005_R_amdppm!unknown_function
  BIOS Version                  1503
  BIOS Release Date             01/11/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A97 LE R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jul 12 20:39:11.480 2017 (UTC - 4:00)**************************
VirtualAudio.sys            Thu Jul 23 08:04:10 2009 (4A6851BA)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
Rt64win7.sys                Thu Jan 15 01:06:44 2015 (54B758F4)
RTKVHD64.sys                Wed Jul 29 07:59:49 2015 (55B8C035)
nvhda64v.sys                Thu Sep 29 09:25:06 2016 (57ED1632)
nvvhci.sys                  Tue Dec 27 20:44:00 2016 (586318E0)
nvvad64v.sys                Wed Apr  5 17:21:30 2017 (58E55FDA)
MBAMSwissArmy.sys           Fri Jun  2 16:46:01 2017 (5931CE89)
nvlddmkm.sys                Wed Jun  7 19:03:57 2017 (5938865D)
avgbuniva.sys               Thu Jun 22 07:58:18 2017 (594BB0DA)
avgbdiska.sys               Thu Jun 22 07:58:19 2017 (594BB0DB)
avgbidsha.sys               Thu Jun 22 07:58:20 2017 (594BB0DC)
avgbidsdrivera.sys          Thu Jun 22 07:58:21 2017 (594BB0DD)
avgbloga.sys                Thu Jun 22 07:58:22 2017 (594BB0DE)
avgRvrt.sys                 Fri Jun 23 09:19:33 2017 (594D1565)
avgRdr2.sys                 Fri Jun 23 09:19:54 2017 (594D157A)
avgSnx.sys                  Fri Jun 23 09:19:57 2017 (594D157D)
avgMonFlt.sys               Fri Jun 23 09:28:35 2017 (594D1783)
avgSP.sys                   Fri Jun 23 09:29:01 2017 (594D179D)
avgStm.sys                  Fri Jun 23 09:36:05 2017 (594D1945)
avgVmm.sys                  Thu Jun 29 08:37:10 2017 (5954F476)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 12 18:56:15.745 2017 (UTC - 4:00)**************************
MBAMSwissArmy.sys           Thu May 18 14:34:35 2017 (591DE93B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul  9 07:10:48.250 2017 (UTC - 4:00)**************************
avgbuniva.sys               Thu Apr 20 05:06:31 2017 (58F87A17)
avgbdiska.sys               Thu Apr 20 05:06:32 2017 (58F87A18)
avgbidsha.sys               Thu Apr 20 05:06:33 2017 (58F87A19)
avgbloga.sys                Thu Apr 20 05:06:34 2017 (58F87A1A)
avgbidsdrivera.sys          Thu Apr 20 05:07:05 2017 (58F87A39)
avgRvrt.sys                 Fri Apr 28 05:32:29 2017 (59030C2D)
avgSnx.sys                  Fri Apr 28 05:32:52 2017 (59030C44)
avgRdr2.sys                 Fri Apr 28 05:32:54 2017 (59030C46)
avgMonFlt.sys               Fri Apr 28 05:42:53 2017 (59030E9D)
avgVmm.sys                  Fri Apr 28 05:42:56 2017 (59030EA0)
avgSP.sys                   Fri Apr 28 05:43:17 2017 (59030EB5)
avgStm.sys                  Fri May 12 10:49:17 2017 (5915CB6D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 25 13:57:00.049 2017 (UTC - 4:00)**************************
MBAMSwissArmy.sys           Wed Mar 15 15:00:41 2017 (58C98F59)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 24 12:38:09.547 2017 (UTC - 4:00)**************************
nvhda64v.sys                Tue May 16 09:02:27 2017 (591AF863)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun  9 00:18:11.915 2017 (UTC - 4:00)**************************
nvvad64v.sys                Thu Sep  4 13:10:48 2014 (54089D18)
NvStreamKms.sys             Sat Sep  6 00:37:11 2014 (540A8F77)
nvlddmkm.sys                Thu Dec 29 07:39:24 2016 (586503FC)


http://www.carrona.org/drivers/driver.php?id=VirtualAudio.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
avgbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbdiska.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbidsdrivera.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgRvrt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgRdr2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgSnx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgMonFlt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgSP.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgStm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgVmm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
avgbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbdiska.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbidsdrivera.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgRvrt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgSnx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgRdr2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgMonFlt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgVmm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgSP.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgStm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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