Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Device Uninstallation hangs Forever (Device Manager)


  • Please log in to reply
17 replies to this topic

#1 stuffwhy

stuffwhy

  • Members
  • 8 posts
  • OFFLINE
  •  

Posted 11 July 2017 - 10:06 AM

I have so far attempted to uninstall three separate devices by using the Device Manager and selecting to uninstall the device. (USB 3.0 controller, External Keyboard, and internal SD Card reader). The result is the same. The window comes up with the Uninstalling Device window with a sweeping green bar and... that's it. It will remain that way forever. I left it overnight the first time, and came back to it just the same in the morning. 

This is an easily reproducible problem for me. I just have to attempt to uninstall any device listed in Device Manager and it happens. 

I have restarted the computer several times. The result remains the same when trying to uninstall a device.

I have tried with my anti-virus disabled, as suggested vaguely by other support search results. This has yielded no positive result.

 

I contacted Microsoft's Live support and the chat yielded no solution except to teach me what to force quit in Task Manager to get rid of the hung Uninstalling Device window. The agent told me the solution would vary by device, but when every device yields the same problem I disagree, however, I do not have the money to subscribe to their additional support service tiers.

 

I am running Windows 10 Pro 64-bit on a Lenovo Y510P, which has been a terrible computer every step of the way.



BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,276 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:09:00 PM

Posted 11 July 2017 - 11:20 AM

@stuffwhy

 

Generally the Device Manager is used to replace or update device drivers, not to uninstall devices.  If the device is a plug and play device just remove it physically from the computer and your done.  You specifically mentioned a keyboard and a card reader, if you physically disconnect these they will be uninstalled.  You don't need to use the Device Manager for anything if this is what you are attempting to accomplish.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 stuffwhy

stuffwhy
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  

Posted 11 July 2017 - 11:26 AM

Thanks for your reply. However, my concerns are as follow:

1) the card reader is internal, so I cannot disconnect it in any way that I am aware of, besides disassembling the computer.

2) this behavior of hanging on uninstallation is my computer not functioning properly, and I'd like to find some way to fix it, although the method for fixing anything nowadays seems to be either restoring or fully wiping and redoing the computer, which I find really excessive. (This was actually the solution I was given by Microsoft themselves for an issue with Search, which I really felt should have been fixable).



#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,276 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:09:00 PM

Posted 11 July 2017 - 11:36 AM

Unfortunately there are those that will take the easy out and suggest reinstalling the operating system rather than taking the time to help you repair what ever has gone awry.

 

What is the make and model of this computer?

 

What specifically are you trying to uninstall and how are you attempting to uninstall it?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 stuffwhy

stuffwhy
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  

Posted 11 July 2017 - 12:22 PM

Indeed. The easy out is ever more common. 

This is a Lenovo Y510p.

I am trying to remove the driver for the internal SD card reader and reinstall it, as it has stopped working in the past day or two with no precipitating event at all.



#6 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,276 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:09:00 PM

Posted 11 July 2017 - 12:39 PM

Are you running Windows 8.1?

 

Are you seeing the card reader in the Device Manager?


Edited by dc3, 11 July 2017 - 12:40 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 stuffwhy

stuffwhy
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  

Posted 11 July 2017 - 12:42 PM

I am running Windows 10 64-bit and I can indeed see the card reader in Device Manager.



#8 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,276 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:09:00 PM

Posted 11 July 2017 - 12:48 PM

Have you downloaded the card reader driver for Windows 10?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 stuffwhy

stuffwhy
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  

Posted 11 July 2017 - 12:56 PM

I have not, as Lenovo does not provide one for Windows 10. Someone, likely Microsoft? has provided one, because the reader has functioned until approximately yesterday. 

It turns out running the provided installer for 8.1 hangs on old device removal. Which is odd, because it is not directly going through Device Manager. It widens the scope of 'no device being removable' now.

 

I do remember now though, the only change that has happened to the computer has been the removal of Malwarebytes Anti-Malware free (via the Add/Remove programs) but that can't possibly have anything to do with this can it?



#10 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,276 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:09:00 PM

Posted 11 July 2017 - 01:14 PM

Uninstalling Malwarebytes shouldn't have made any difference in this situation.

 

What version of Windows 10 do you have installed.

 

If you don't know press the Windows key and the R key together. 

 

When the Rum box opens type in winver, then click/tap on OK.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 stuffwhy

stuffwhy
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  

Posted 11 July 2017 - 01:24 PM

It is Windows 10 Pro, 64-bit



#12 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,276 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:09:00 PM

Posted 11 July 2017 - 01:27 PM

That is not the version.  Use the Run command to find the version.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 stuffwhy

stuffwhy
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  

Posted 11 July 2017 - 01:28 PM

Ah, yes, sorry. 

 

1703 (Build 15063.413)



#14 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,276 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:09:00 PM

Posted 11 July 2017 - 01:41 PM

I don't see any updated drivers for this model.

 

Lenovo devices tested for Windows 10 version 1703 (update March, 2017)


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 stuffwhy

stuffwhy
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  

Posted 11 July 2017 - 01:47 PM

I can tell right now. I'm going to have to redo this entire system.






5 user(s) are reading this topic

0 members, 5 guests, 0 anonymous users