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Bitdefender threat scanner ERROR


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#1 Rosie86

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Posted 10 July 2017 - 01:04 AM

Hi everyone I'm knew on here I've been googling a problem and tried so many different ways to fix it, to no success then I seen this site and thought I'd give it a try. This problem has been bothering me for about a week now, I'm keep getting this box come up with the bitdefender threat scanner error. I've tried many different ways of getting rid of it, like running "Wise Registry cleaner" also tried the "bitdefender tool remover" Also replaced the "SDAV.dll" file from the "Spybot" program, I've had Spybot for quite some time now and thought it could be part of the problem and tried to uninstall it, to luck there either, it wouldn't let me uninstall "Spybot" completely. Can someone please help me out here please.  

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#2 jwoods301

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Posted 10 July 2017 - 01:10 AM

What security programs do you currently have running on your computer?

 

Ideally, you should have only one real-time (running and scanning all the time) antivirus program.

 

You can optionally have one real-time antimalware program running as well.

 

Note that antimalware programs are not the same as antivirus programs. They scan for different things.

 

 

Download the portable version of Revo Uninstaller  .

https://www.revouninstaller.com/revo_uninstaller_free_download.html

Scroll down the page and click on the green Free Portable button.

Unzip the file into a folder of your choice and run the program.

 

Try using that to uninstall Spybot.


Edited by jwoods301, 10 July 2017 - 01:15 AM.


#3 Rosie86

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Posted 10 July 2017 - 01:58 AM

I currently have no anti-virus I uninstalled it today to see if that would make a difference, it was Avast Prem.

 

As for the other programs I have as malwarebytes (free version), Spybot, and couple of days ago I downloaded "Wise Registry', "Wise Driver Care", "Wise Care 365" did all this to try get rid of it but thinking I just made it worse.

I downloaded what you suggested "Revo Uninstaller" to uninstall "Spybot" and it caused more problems.... it let me uninstall then as it was going through the last part of the process it came up with an error much the same I think it happened fast, but before I could do anything it that dam big box with the bitdefender error came up and I couldn't do anything to get rid of it, I tried end tasking, which it let me close all the programs I had running down, but still the big error box was there the only way I could get it to go away was to restart my laptop.....

Then once I restarted my laptop "Spybots" setup box comes up trying to get me to install "Spybot" again and If I push cancel It just reappears again after I restart the laptop..



#4 jwoods301

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Posted 10 July 2017 - 02:12 AM

I noticed you mentioned Avast.

 

I would recommend that you run their uninstall tool to make sure all pieces of Avast are off your system.

 

https://www.avast.com/uninstall-utility

 

I would stay away from registry tools and driver tools.

 

There is no benefit to "cleaning" the registry...

 

https://blogs.technet.microsoft.com/markrussinovich/2005/10/02/registry-junk-a-windows-fact-of-life/

 

You should get drivers for your system from your computer manufacturer, the device vendor, or Microsoft.

 

After running the Avast tool, I would recommend doing the same with Bitdefender, then download a fresh copy and reinstall.

 

https://www.bitdefender.com/uninstall/



#5 Rosie86

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Posted 10 July 2017 - 02:38 AM

Okay i will try that now.

question though these are the instructions to run this avast tool, what does number 3 mean when it says "Open (execute) the uninstall utility"?

 

  1. Download avastclear.exe on your desktop
  2. Start Windows in Safe Mode
  3. Open (execute) the uninstall utility
  4. If you installed Avast in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!)
  5. Click REMOVE
  6. Restart your computer


#6 jwoods301

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Posted 10 July 2017 - 02:44 AM

Double-click on the executable to start it.



#7 Rosie86

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Posted 10 July 2017 - 03:25 AM

When I'm in safe mode another box comes up and says something around the lines of I don't have administration authority please log into another account that has authority .. I don't have another account I'm the main administration. How can I get permission?

#8 Rosie86

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Posted 10 July 2017 - 04:05 AM

Is it safe to run the Avast uninstall utility whilst not in safe mode, because it still not allowing me in safe mode.



#9 quietman7

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Posted 10 July 2017 - 06:09 AM

You may want to read these previous discussion topics.


Possible Solutions:


.
.
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Microsoft MVP Reconnect 2016
Windows Insider MVP 2017
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#10 Rosie86

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Posted 10 July 2017 - 06:06 PM

Thanks Quietman7 I've already read all the previous discussions involving my problem to no help they were.
But I'm still no better off than yesterday, can someone please help me...

#11 quietman7

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Posted 10 July 2017 - 06:40 PM

You said Spybot S&D would not uninstall completely...did you follow these instructions?

How to Uninstall Spybot S&D
Spybot Uninstall Files
.
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Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
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#12 Rosie86

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Posted 10 July 2017 - 07:10 PM

I did finally get spybot to uninstall, but not sure if its dine properly (I used revo uninstall) cause now every time I restart the laptop it brings up the set up box to reinstall Spybot and the big error box with bit defender keeps reappearing every time I restart/turn off or turn on the laptop. According to my programs Spybot is not installed.

#13 quietman7

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Posted 11 July 2017 - 05:19 AM

Then you may want to reinstall Spybot and try uninstalling again.
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Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
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#14 Rosie86

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Posted 11 July 2017 - 08:20 PM

I did that last night, same problem :-(

#15 jwoods301

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Posted 11 July 2017 - 08:24 PM

When I'm in safe mode another box comes up and says something around the lines of I don't have administration authority please log into another account that has authority .. I don't have another account I'm the main administration. How can I get permission?

You right click on it and select Run as administrator.






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