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Many BSODs "SYSTEM_SERVICE_EXCEPTION" when gaming


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#1 McHyra

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Posted 09 July 2017 - 12:50 PM

Hey everybody,

 

I am experiencing a lot of BSODs whenever I am gaming or doing anything more than just sufing the web. The BSOD says "SYSTEM_SERVICE_EXCEPTION" caused by ntoskrnl.exe which was not particularly helpful when searching the web for answers.

 

System (Desktop PC)

- Intel i7 6700K @ 4,0GHz

- Nvidia GeForce GTX 1060 6GB

- Samsung SSD 850 EVO 250GB

- 2x 8GB Ballistix DDR4 RAM @ 2400MHz

- ASUS Z170 Pro Gaming Mainboard

- Antec EA-500D Powersupply

- Windows 8.1 x64 Build 9600 (full retail version)

 

I assembled the PC myself and it ran well for almost 2 years.

 

What did I already check?

- Memtest86+ over several hours (0 errors)

- Windows Built-in RAM check (0 errors)

- GPU Stresstest (0 errors)

- 3DMark (no crashes, fine FPS)

- Prime95 stress tests on CPU

- Test both RAM modules individually (no difference)

- Test multiple fresh installations of Windows 10 Pro x64 (Build 1703) and Windows 8.1 x64 (Build 9600)

- Updated all drivers to latest version

 

After the Prime95 stress tests, the BSODs seem really likely to appear. I tested it multiple times and almost always got a BSOD after closing the Prim95 application...

 

I am not sure if this is a CPU fault and hope that those smarter than me in terms of hardware might be able to assist. :-)

 

Thanks in advance for your help!

 

 

Edit: I attached the output from the Sysnative File Collection App and perfmon reports to my first reply in this post.

Attached Files


Edited by McHyra, 10 July 2017 - 12:21 PM.


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#2 jwoods301

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Posted 09 July 2017 - 03:06 PM

Please read the instructions for posting in this forum and then provide the requested information.

 

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



#3 McHyra

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Posted 10 July 2017 - 12:23 PM

Thanks for the additional information on how to post here and sorry for not considering it before.

I edited my original post to include the required spec information and attached Sysnative output and perfmon to this reply.

 

 

Attached Files



#4 usasma

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Posted 11 July 2017 - 06:24 AM

Your UEFI/BIOS (version 1104) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 34 Windows Update hotfixes installed.  Most systems have more than this  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

These devices have problems in Device Manager:

 

PCI Memory Controller    PCI\VEN_8086&DEV_A121&SUBSYS_86941043&REV_31\3&11583659&0&FA    The drivers for this device are not installed.
SM Bus Controller    PCI\VEN_8086&DEV_A123&SUBSYS_86941043&REV_31\3&11583659&0&FC    The drivers for this device are not installed.
PCI Simple Communications Controller    PCI\VEN_8086&DEV_A13A&SUBSYS_86941043&REV_31\3&11583659&0&B0    The drivers for this device are not installed.

The first 2 appear to be your Intel chipset drivers, while the last one appears to be the Intel Management Engine Interface (MEI)

Please visit the Asus support website for your motherboard to download and install the latest, W8 compatible versions of these drivers

 

It seems that you may have just reinstalled Windows.

If that is the case, please also run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please be sure to run ALL of the tests and let us know the results so we can move on from there.

 

In the event that the hardware diagnostics don't find anything, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

I get the feeling that this is a hardware problem - but it's not certain.

The memory dumps don't point to anything in particular, so the results of the above tests will tell us which direction to go in.

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sun Jul  9 13:30:15.939 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070917-4437-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.17415.amd64fre.winblue_r4.141028-1500
System Uptime:0 days 0:03:12.566
Probably caused by :win32k.sys ( win32k!EngSetPointerTag+d6f3 )
BugCheck 3B, {c0000005, fffff802576dc28b, ffffd00024fe8b60, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff802576dc28b, Address of the instruction which caused the bugcheck
Arg3: ffffd00024fe8b60, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Taskmgr.exe
FAILURE_BUCKET_ID: 0x3B_win32k!EngSetPointerTag
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  1104
  BIOS Release Date             01/11/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             Z170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul  9 13:26:24.506 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070917-4921-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.17415.amd64fre.winblue_r4.141028-1500
System Uptime:0 days 3:35:30.134
Probably caused by :win32k.sys ( win32k!EngSetPointerTag+d6f3 )
BugCheck 3B, {c0000005, fffff800df6ec28b, ffffd0002bceab70, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800df6ec28b, Address of the instruction which caused the bugcheck
Arg3: ffffd0002bceab70, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Taskmgr.exe
FAILURE_BUCKET_ID: 0x3B_win32k!EngSetPointerTag
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  1104
  BIOS Release Date             01/11/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             Z170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul  9 09:50:13.894 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070917-4187-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.17415.amd64fre.winblue_r4.141028-1500
System Uptime:0 days 1:21:51.521
Probably caused by :win32k.sys ( win32k!EngSetPointerTag+d6f3 )
BugCheck 3B, {c0000005, fffff803ac4db28b, ffffd00023ce0fb0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff803ac4db28b, Address of the instruction which caused the bugcheck
Arg3: ffffd00023ce0fb0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: 0x3B_win32k!EngSetPointerTag
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  1104
  BIOS Release Date             01/11/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             Z170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jul  9 13:30:15.939 2017 (UTC - 4:00)**************************
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
e1d64x64.sys                Thu Jun 18 12:44:38 2015 (5582F576)
nvvhci.sys                  Tue Dec 27 20:44:00 2016 (586318E0)
nvvad64v.sys                Wed Apr 12 04:06:41 2017 (58EDE011)
nvhda64v.sys                Tue May 16 09:02:27 2017 (591AF863)
nvlddmkm.sys                Tue Jun 27 16:00:30 2017 (5952B95E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul  9 13:26:24.506 2017 (UTC - 4:00)**************************
GPUZ.sys                    Wed Oct  6 12:14:37 2010 (4CACA06D)
cpuz141_x64.sys             Tue Nov 22 08:20:59 2016 (5834463B)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=GPUZ.sys
cpuz141_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 McHyra

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Posted 14 July 2017 - 09:40 PM

At first, thank you very much for your analysis of the crash dumps.

 

The tools you suggested did not detect any hardware problems and I went ahead and updated all the drivers, that were missing.

The problem was indeed caused by outdated chipset drivers and USB 3.1 drivers.

 

For future notice, if anyone has the same problem:

For the sake of updating drivers, I relied on driver management tooling (i.e. Driver Booster). Those tools did not update my drivers to the latest version.

However, the latest version is needed, to ensure compatibility.

 

I ended up using the Intel Chipset Driver Tool and finding the latest drivers for my hardware myself.

 

Updating Windows, as well as my drivers, to the latest versions resolved the problem.

 

 

@Moderators: Can I mark this as resolved or do you? Sorry, but I don't use forums that much ;-)



#6 usasma

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Posted 15 July 2017 - 06:54 AM

I'm glad that you've fixed the problem.  Thanks for letting us know.

Generally topics aren't closed here, so don't worry about it.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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