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Toshiba Satellite stuck on Repair?


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#1 Johnz414

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Posted 09 July 2017 - 03:28 AM

Hi,

 

I have a clients Toshiba Satellite computer stuck on Repair (Windows 10)?

 

When it starts id goes to repair and anything that you do it says inset the Instillation disk to repair.

 

Only the client doesn't have an Instillation disk.

 

So, is there a way to get this computer to work again?

 

Thanks,

 

John


Edited by Johnz414, 09 July 2017 - 03:30 AM.

John

"Genius is nothing other than pointing out the obvious",
Albert Einstein.

"I am what I am and that is all that I am, I am Popeye the Sailor Man", Popeye.

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#2 FreeBooter

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Posted 09 July 2017 - 08:37 AM

You can create Windows 10 Setup Media with using Media Creation Tool.


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#3 Johnz414

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Posted 09 July 2017 - 02:31 PM

Sorry, this is a Windows 8.1 Instillation.


John

"Genius is nothing other than pointing out the obvious",
Albert Einstein.

"I am what I am and that is all that I am, I am Popeye the Sailor Man", Popeye.

#4 FreeBooter

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Posted 09 July 2017 - 02:57 PM

"Download Windows 8.1"

https://www.microsoft.com/en-us/software-download/windows8


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#5 Johnz414

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Posted 10 July 2017 - 03:32 PM

Alright, I have to apologize again, it actually is Windows 10 as I found when trying to get it to work.

 

Also, I've done the downloads for Windows 10 and 8 but without a product key I can't do anything.

 

I can access the recovery partition through a program. I am wondering if there is a way to activate it from there so that it actually works and takes the computer through recovery.

 

Also, can I find the product key using the CDM prompt in recovery mode? How would one do this?

 

Then I will have the product key to use in a USB recovery mode.

 

Thanks,

 

John


John

"Genius is nothing other than pointing out the obvious",
Albert Einstein.

"I am what I am and that is all that I am, I am Popeye the Sailor Man", Popeye.

#6 FreeBooter

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Posted 10 July 2017 - 04:02 PM

You don't need product key to create Windows 10 Setup Media and use Windows Recovery Environment.


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#7 Johnz414

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Posted 11 July 2017 - 12:20 PM

OK, even with this all I got was the continuous Repair loop.

 

So, I've done a complete reinstall but now I am without Ethernet drivers.

 

This is a Toshiba Satellite on which I cannot find the model number, worn off from handling I presume. And Toshiba's web site doesn't offer much help.

 

Anyone know of how to determine the model number or just what generic drivers may work to connect to the Internet on this pc?


John

"Genius is nothing other than pointing out the obvious",
Albert Einstein.

"I am what I am and that is all that I am, I am Popeye the Sailor Man", Popeye.

#8 jwoods301

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Posted 11 July 2017 - 01:09 PM

Look for a sticker on the bottom of the laptop.



#9 opera

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Posted 11 July 2017 - 01:42 PM

You can also go here and click on 'where's my model or serial number ?' to get info on where the stickers are and also a link to the 'TOSHIBA Product Information utility' in case your stickers etc have worn off.

 

http://support.toshiba.com/drivers



#10 jwoods301

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Posted 11 July 2017 - 01:45 PM

You can also go here and click on 'where's my model or serial number ?' to get info on where the stickers are and also a link to the 'TOSHIBA Product Information utility' in case your stickers etc have worn off.

 

http://support.toshiba.com/drivers

I don't see a link to the "Toshiba Product Information utility".

 

Here it is...

 

http://cdgenp01.csd.toshiba.com/content/support/downloads/GetProductInfo.exe


Edited by jwoods301, 11 July 2017 - 01:49 PM.


#11 opera

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Posted 11 July 2017 - 01:52 PM

When you hover over ''where's my model and serial number' you will see ''for computers click here'' 

 

Click on ''here''

 

A small faq page appears which has info on the Toshiba Product Information utility plus the link to it.



#12 jwoods301

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Posted 11 July 2017 - 01:54 PM

When you hover over ''where's my model and serial number' you will see ''for computers click here'' 

 

Click on ''here''

 

A small faq page appears which has info on the Toshiba Product Information utility plus the link to it.

I posted the link above.



#13 opera

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Posted 11 July 2017 - 01:58 PM

 I didn't post the direct download link as some folk prefer to go to the actual page themselves instead of downloading from a forum.



#14 Johnz414

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Posted 11 July 2017 - 05:08 PM

Thanks guys,

 

I needed booth suggestions, the find program worked to find the Serial number which is what is needed for Toshiba and the driver page to finally get the right Ethernet driver.

 

I now have access and everything is movong forward smoothly!

 

Thanks again!


John

"Genius is nothing other than pointing out the obvious",
Albert Einstein.

"I am what I am and that is all that I am, I am Popeye the Sailor Man", Popeye.

#15 opera

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Posted 11 July 2017 - 11:40 PM

Good to hear you are up and running  :)






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