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PC Crash


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#1 Sporter28

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Posted 08 July 2017 - 03:38 AM

Hello, i was checking google because i have some weird problems with random crashes during gaming and i found this post with the exact same problem but no solution tho : https://www.bleepingcomputer.com/forums/t/639118/random-crashes-during-gaming-no-blue-screen-audio-still-functional/?hl=%2Brandom+%2Bcrashes+%2Bduring+%2Bgaming#entry4176140

i've tried everything hard drive wipe, reinstalling gpu drivers, stress tests for the gpu, cpu and ram ( no temps problems ). Some friends told me that it could be the hard drive that is causing the crashes even tho the crystal disk info shows "good" status, i dont know what else to do besides try my luck and buy another hard drive but im not sure enough about it. Any ideas guys ?



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#2 usasma

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Posted 08 July 2017 - 07:49 AM

SMART analysis is predictive, not diagnostic.
What I mean by this is that SMART shows some readings that are thought to indicators of the health of a hard drive.

Despite this, I have seen numerous hard drives that have good SMART attributes, but have failed hardware diagnostics (SeaGate SeaTools and/or Western Digital Data Lifeguard).

I strongly suggest that you run the long/extended SeaTools test (the short/quick test only spot checks the drive).  Here's my hard drive diagnostics page:  http://www.carrona.org/hddiag.html

 

FYI - Health indicators within Windows are similar to SMART and are only predictive in nature.

Chkdsk and other tests like that only test the file system on the hard drive, not the hard drive itself (and a failing hard drive can have a good file system on it).

Finally, if you find that the hard drive has the "dirty bit" set (a file system problem, not a broken hard drive), the only 2 ways to fix it are:

- chkdsk /r /f (may/may not fix it)

- format the hard drive

 

Lastly, if you suspect a dead/dying hard drive, the very first thing to do is attempt to backup your data.

If you wait to long, it'll become very expensive and may even become impossible to recover.

 

*******************************************************************************

But, as you've described a problem that we often see here, let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Sporter28

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Posted 08 July 2017 - 07:16 PM

i ran the seatools test both long and short and they passed, does that mean i dont need to change the hard drive?.

about the report #1 i used the inspector since the first one didnt work properly, i also did the report #2 but i dont know what am i looking for there.

Attached Files



#4 usasma

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Posted 09 July 2017 - 07:06 AM

Passing the SeaTools test means that there probably isn't a problem with the hard drive.

 

So, let's have a look at the reports that you uploaded......

 

Lot's of failed activation reports in the Admin logfile.
But nothing else seems to be pointing to a software event.

 

Your UEFI/BIOS (version V2.6) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 6 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

Riva Tuner (along with MSI Afterburner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

There's a couple of video errors in the WER section of the MSINFO32 report, but nothing else is evident.

As such,  I have to wonder if this is a hardware problem.
Please run ALL of these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests, but complete ALL of the tests.

Then let us know the results and we can move on from there.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Sporter28

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Posted 09 July 2017 - 02:27 PM

I had no idea that those programs could cause crashes, thank you and about the bios update the msi website shows that they recommend to update them only if im using windows8 https://www.msi.com/Motherboard/support/970A-G46.html so i dont know what to do there, anyways i wiped out the hard drive last night so i need to see if the system keep crashing during gaming i will let you know how it went.



#6 usasma

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Posted 09 July 2017 - 04:48 PM

I would hold off on the BIOS update for now.  The caution about Windows 8 appears to have been posted in 2016 - so not mentioning Windows 10 is likely deliberate.

You can "Ask a Question" in the lower left corner of this page:  https://www.msi.com/support/

That may give you some more info on this from the source of the warning.

 

If the problems continue, please run ALL of these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests, but complete ALL of the tests.

Then let us know the results and we can move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Sporter28

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Posted 09 July 2017 - 11:46 PM

So far so good but i still need a program similar to the daemon tools, what would you recommend? i dont want to download the first bleep i see and start getting crashes again.



#8 usasma

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Posted 10 July 2017 - 09:51 AM

I'm not a gamer - I'd suggest asking over in the Gaming forums


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Sporter28

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Posted 14 July 2017 - 12:27 AM

huh i got another crash a few hours ago, a friend told me that it could be the audio drivers that is causing it so i checked and i had 2 audio drivers installed one from AMD and i dont know why lol and the other from Realtek, gonna unistall the amd audio drivers and see how it goes from there before using the carrona website tests






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