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Keyboard not working windows 10


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#1 D78GHUO

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Posted 07 July 2017 - 03:34 AM

Hi I have a desktop running win 10 and shortly after booting the keyboard stops working. I tried updating drivers but no help. It happens regardless of what software I use but usually I use scrivener or word. It also started happening to laptop even though it is not connected to net, I have shared a usb thumbdrive between them, so I assume it is a virus. I also ran an antivirus scan with Zone Alarm but it picked up nothing. I can still use the on screen keyboard. Can you please help me fix it.



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#2 jwoods301

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Posted 07 July 2017 - 03:49 AM

Does it work if you boot into Safe Mode?



#3 D78GHUO

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Posted 07 July 2017 - 04:48 AM

I just boot it up in safe mode and it appeared to be working, however I could only test it for a couple of minutes so I don't know whether it would remain that way for the long term. Some of the times the keyboard works and it might go for a couple of hours then stop, but just for the test it was working, but just as I say it was only a small test.



#4 jwoods301

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Posted 07 July 2017 - 01:54 PM

Follow the instructions for doing a Clean Boot for your version of Windows, and see if the keyboard works...

 

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


Edited by jwoods301, 07 July 2017 - 01:54 PM.





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