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can't uninstall Norton Antivirus in Windows 10


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5 replies to this topic

#1 scottdfw99

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Posted 06 July 2017 - 08:02 PM

Hello, I need to remove Norton antivirus.  I have tried two ways:  once from the control panel and once with the Norton removal tool.  Both times, the computer just simply hangs and the blue "circle" spins.  After about an hour, I give up and reboot.  (I have to force a shutdown when this happens.)  How can I get rid of Norton once and for all if these two methods don't work?



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#2 quietman7

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Posted 06 July 2017 - 08:10 PM

Uninstalling from Control Panel or using the vendor's removal tool is the correct way to remove a program.

Sometimes the uninstall works more effectively if you first stop and disable the program's service (and associated processes in Task Manager) or perform the removal in safe mode so there are less processes which can interfere with the uninstallation.

You could also try using a third-party utility like Revo Uninstaller Free or Portable and follow these instructions for using it.

In that does not work, you may have to reinstall the existing anti-virus software and then try uninstalling again with use of the vendor's removal tool.
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#3 jwoods301

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Posted 06 July 2017 - 08:21 PM

Norton also has their own uninstall tool, which can be found in this list of AV uninstallers...

 

https://www.bitdefender.com/support/removal-tools-(uninstall-tools)-for-common-antivirus-software-1107.html



#4 opera

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Posted 06 July 2017 - 11:45 PM

jwoods301 ...he's already tried the Norton Removal Tool.

 

Boot into safe mode and run the Norton removal tool again.



#5 jwoods301

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Posted 07 July 2017 - 12:20 AM

jwoods301 ...he's already tried the Norton Removal Tool.

 

Boot into safe mode and run the Norton removal tool again.

OK then.



#6 quietman7

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Posted 07 July 2017 - 06:37 AM

If the other suggestions I provided do not work either, then you may want to contact ...
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