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Lenovo K450e crashes


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#1 Measure for Measure

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Posted 06 July 2017 - 05:07 PM

Since May (ok, actually since January), my computer has crashed at random times; the problem might happen a few times a day now. It was manageable for a while. (I think it's called a BSOD, though there's no blue screen: the computer goes to black then reboots.) The computer can crash when I'm on the internet, when I'm word processing without a browser open, or even when I'm not at the computer.

The symptoms are remarkably similar to those in this win 8 thread, which ended when the computer was shipped back to the manufacturer.

The utilities here are great: I see perfmon has provided an error.

Computer description
I am out of warranty: the desktop was purchased in Feb 2015. The computer is a Lenovo 10181 K450e, running Windows 10 x64 though Belarc calls it Windows 8.1 (build 9600). , 12 gigs memory. 2TB hard drive, 1.7TB free space.

It is on a home network with another desktop.

Original OS: Win 8.1, OEM. I tried to decrappify it.
I upgraded to Win 10 in May 2016 without incident.
CPU: 3.60 gighertz Intel Core i7-4790, 4 cores
Video Card: NVIDIA GeForce GT 720
Motherboard: LENOVO 31900058 STD
   UEFI: LENOVO I1KT37AUS 2/14/2014
Power Supply: I can't figure this out. Came with computer. I think I would have to open up the case.
System Manufacturer: Lenovo
Model: Lenovo 10181, Product Family K50e
Desktop


Things I have tried within last month
I understand if somebody wants me to repeat some of these things is a methodical fashion.

  • Had a repair guy work on it for 2 hours. He doesn't think it's the power supply, since it crashes rather than rolls over to an orderly shutdown. The computer was running cool he said.
     
  • I have scanned for viruses with Malware Bytes, Windows Defender and AVG. The repair guy found a virus on my data drive using a program (360 Total Security using Bitdefender engine) that reportedly throws up false positives. I am dubious about what he found (generic virus from 2001 .htm file), but there's no harm in deleting it anyway. At any rate it didn't work. I also ran Super-anti-spyware and found cookies only.
  • Run computer in Safe Mode. It still crashed once IIRC. Huh.
     
  • Looked at the Event Viewer. Found a Genestor error before crash. Updated drivers at Lenovo. Genestor runs storage devices - I've wondered whether I might have an obscure problem with something that's plugged in.
  • I had 2 printer driver icons running for my Epson workdForce WF-3620 in the tray. I uninstalled one of the instances. The printer worked either way.
  • Swapped out keyboard.
  • Disconnected external hard drive.
  • Run some hardware scans with Lenovo's utility.
  • Exited BOINC and SpiderOak One. Still crashed.
  • Disabled WinPatrol from startup  programs. (Best wishes to BillP, who had to sell company due to health issues.) Can't seem to successfully uninstall program. (Error 2 while loading archive. The system cannot find the file specified.  [Uninstall.dat])

Other current symptoms, may or may not be relevant

  • Always on boot: "Could not reconnect all network drives. Click here for the status of your network drives.".
  • Occasional errors with SpiderOak online backup or another program: "There is no disk in the drive...Volume10", and also one afterward for Volume9 after I cancel the dialog box.

 

 

Attached File  perfmon.zip   164.19KB   2 downloads

Attached File  SysnativeFileCollectionApp.zip   1.68MB   3 downloads



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#2 -Krockz

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Posted 06 July 2017 - 07:00 PM

I know you said you updated drivers from the lenovo website. Did that include the chip-set driver? I see a few error's in regards to your motherboard in the files you attached. 



#3 Measure for Measure

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Posted 06 July 2017 - 09:46 PM

Thanks for your help. It was a generic update package. But another visit to the Lenovo website makes me realize that it was rolled back when I restored my computer a couple of days ago.

 

So: I just installed (for the 2nd time):

Lenovo System Interface Foundation 1.0.78.0

and

SystemUpdates5.07.0053,exe

 

After a precautionary hard boot and another visit to Lenovo, I see that there are a number of drivers that have not been installed. (That's ok, presumably they are optional).

 

Among them are the following;

 

Intel Active Management Technology for Windows 10 (64 bit) Desktop 11.0.1146 , 2015/07/15

and

Intel Chipset Haswell Driver for Windows 10 (64 bit) Desktop 10.1.7  2015/08/19.

 

Both were released after I bought this computer. Should I try installing them after the next crash?



#4 usasma

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Posted 07 July 2017 - 06:56 AM

Sorry to butt in here, but the Intel Active Management and the the Intel Chipset drivers are essential and should be updated immediately.

 

Also..............

 

Your UEFI/BIOS (version I1KT37AUS) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device has an error in Device Manager:

 

Not Available    ROOT\SYSTEM\0002    This device is not configured correctly.

I would hope that the error would be fixed by installing the chipset and Active Management drivers.

If that doesn't fix it, then try uninstalling the device and rebooting to see if that fixes it.

If not, then use this link to troubleshoot the problem device:  https://support.microsoft.com/en-us/help/314464/how-to-troubleshoot-unknown-devices-that-are-listed-in-device-manager

 

The memory dumps (from the BSOD's) all seem to point to GeneStor.sys - most likely a driver for your GeneSys card reader

Please:

- uninstall the current GeneSys card reader software from Settings...Apps...Apps & Features

- download and install a fresh copy of the latest, W10 compatible version of the GeneSys card reader software

- monitor for further BSOD's

 

Uninstall SuperAntiSpyware as it's drivers date from 2011.

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Mon Jul  3 03:35:41.406 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070317-22625-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 9:57:42.062
*** WARNING: Unable to verify timestamp for GeneStor.sys
*** ERROR: Module load completed but symbols could not be loaded for GeneStor.sys
Probably caused by :GeneStor.sys ( GeneStor+10e88 )
BugCheck 1000009F, {4, 12c, ffff828771d147c0, ffffd800ffbf8910}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffff828771d147c0, The thread currently holding on to the Pnp lock.
Arg4: ffffd800ffbf8910, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_4_GeneStor!unknown_function
CPUID:        "Intel® Core™ i7-4790 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3592
  BIOS Version                  I1KT37AUS
  BIOS Release Date             02/14/2014
  Manufacturer                  LENOVO
  Product Name                  10181
  Baseboard Product              
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul  2 16:46:01.690 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070217-28531-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:19:31.367
*** WARNING: Unable to verify timestamp for GeneStor.sys
*** ERROR: Module load completed but symbols could not be loaded for GeneStor.sys
Probably caused by :GeneStor.sys ( GeneStor+10e88 )
BugCheck 1000009F, {4, 12c, ffffa6095b7b9040, fffff80352454910}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffa6095b7b9040, The thread currently holding on to the Pnp lock.
Arg4: fffff80352454910, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_4_GeneStor!unknown_function
CPUID:        "Intel® Core™ i7-4790 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3592
  BIOS Version                  I1KT37AUS
  BIOS Release Date             02/14/2014
  Manufacturer                  LENOVO
  Product Name                  10181
  Baseboard Product              
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 26 12:26:02.712 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062617-22890-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 13:50:28.370
*** WARNING: Unable to verify timestamp for GeneStor.sys
*** ERROR: Module load completed but symbols could not be loaded for GeneStor.sys
Probably caused by :GeneStor.sys ( GeneStor+10e88 )
BugCheck 1000009F, {4, 12c, ffff83859f0a4040, fffff803fae29910}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffff83859f0a4040, The thread currently holding on to the Pnp lock.
Arg4: fffff803fae29910, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_4_GeneStor!unknown_function
CPUID:        "Intel® Core™ i7-4790 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3592
  BIOS Version                  I1KT37AUS
  BIOS Release Date             02/14/2014
  Manufacturer                  LENOVO
  Product Name                  10181
  Baseboard Product              
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jul  3 03:35:41.406 2017 (UTC - 4:00)**************************
Microsoft.Bluetooth.Legacy.LEEnumerator.sys   Mon Mar 12 01:05:40 1984 (1AB2A7A4)
BthHfAud.sys                                  Sun Jun 11 20:16:55 1989 (249300F7)
SASKUTIL64.SYS                                Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS                                Thu Jul 21 19:03:00 2011 (4E28B024)
RTKVHD64.sys                                  Tue Aug 27 08:31:56 2013 (521C9C3C)
GeneStor.sys                                  Fri Oct 18 09:15:04 2013 (52613458)
iaStorA.sys                                   Mon Oct 28 17:15:26 2013 (526ED3EE)
TeeDriverx64.sys                              Tue Nov 12 12:19:37 2013 (52826329)
GUBootStartup.sys                             Sun Oct 12 20:58:08 2014 (543B23A0)
UimFIO.SYS                                    Sat Nov 22 13:41:06 2014 (5470D8C2)
UimBus.sys                                    Sat Nov 22 13:41:11 2014 (5470D8C7)
uim_im.sys                                    Sat Nov 22 13:41:36 2014 (5470D8E0)
uim_devim.sys                                 Sat Nov 22 13:41:41 2014 (5470D8E5)
MpKsl7af69b27.sys                             Tue May 19 21:50:37 2015 (555BE86D)
RtkBtfilter.sys                               Wed Sep 23 03:36:11 2015 (5602566B)
nvhda64v.sys                                  Thu Sep 29 09:25:06 2016 (57ED1632)
rt640x64.sys                                  Wed Oct  5 09:32:55 2016 (57F50107)
rtwlane.sys                                   Tue Nov 15 08:46:15 2016 (582B11A7)
nvlddmkm.sys                                  Thu Dec 29 07:28:42 2016 (5865017A)
BthA2DP.sys                                   Sat Oct 17 05:02:12 2037 (7F846494)
SleepStudyHelper.sys                          ***** Invalid 2023 Invalid 2023 Invalid
intelppm.sys                                  ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 26 12:26:02.712 2017 (UTC - 4:00)**************************
avgbuniva.sys                                 Thu Apr 20 05:06:31 2017 (58F87A17)
avgbdiska.sys                                 Thu Apr 20 05:06:32 2017 (58F87A18)
avgbidsha.sys                                 Thu Apr 20 05:06:33 2017 (58F87A19)
avgbloga.sys                                  Thu Apr 20 05:06:34 2017 (58F87A1A)
avgbidsdrivera.sys                            Thu Apr 20 05:07:05 2017 (58F87A39)
avgRvrt.sys                                   Fri Apr 28 05:32:29 2017 (59030C2D)
avgSnx.sys                                    Fri Apr 28 05:32:52 2017 (59030C44)
avgRdr2.sys                                   Fri Apr 28 05:32:54 2017 (59030C46)
avgMonFlt.sys                                 Fri Apr 28 05:42:53 2017 (59030E9D)
avgVmm.sys                                    Fri Apr 28 05:42:56 2017 (59030EA0)
avgSP.sys                                     Fri Apr 28 05:43:17 2017 (59030EB5)
avgStm.sys                                    Fri May 12 10:49:17 2017 (5915CB6D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 23 15:18:03.270 2017 (UTC - 4:00)**************************
MpKsl4a1d3a4f.sys                             Tue May 19 21:50:37 2015 (555BE86D)

Microsoft.Bluetooth.Legacy.LEEnumerator.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=GeneStor.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys
http://www.carrona.org/drivers/driver.php?id=UimFIO.SYS
http://www.carrona.org/drivers/driver.php?id=UimBus.sys
http://www.carrona.org/drivers/driver.php?id=uim_im.sys
http://www.carrona.org/drivers/driver.php?id=uim_devim.sys
MpKsl7af69b27.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
avgbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbdiska.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbidsdrivera.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgRvrt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgSnx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgRdr2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgMonFlt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgVmm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgSP.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgStm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl4a1d3a4f.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 


Edited by usasma, 07 July 2017 - 07:03 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Measure for Measure

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Posted 30 July 2017 - 03:17 PM

No crashes for the past week. Thanks so much to the posters here, who saved me time, stress, aggravation and sanity. Really made a difference.

 

 

Here are some details. They are for reference for now. I think it's best to wait until another crash (if it occurs) before pursuing this further. Problem may be fixed. If I get another crash in the next month, I'll run the utilities and upload some files. Comments and advice welcome though.

 

 

I had executed a system restore on July 2nd, so I had to reinstall a bunch of drivers at the Lenovo website. I also uninstalled an extra printer icon, and later reinstalled my printer drivers.

 

Crashes tapered off a lot.  Last crash was on 7/16. (Preceding crashes were 7/12, 7/6). After 7/12, I installed a set of optional drivers from the Lenovo website:

 

NVIDIA discrete VGA driver

RealTek audio Codec

Realtec Lan Driver (This may have helped - I haven't been getting network error messages on bootup recently)

Genesys Card Reader Driver - (This was implicated in my problem.)

 

Unfortunately, there were errors associated with installing the Realtek Ethernet control driver. Windows Defender still senses a problem with Genesys Logic USB2.0 card reader, but it can't successfully update that driver. (Error code 18).

 

7/16 crash didn't have preceding  Genesys error though. Error was, "AppModel- Runtime: AppContainter profile failed with error 0x800700B7 because it was unable to register the AppContainer SID."

 

After 7/16 crash, I updated File Menu Tools, which had stability issues. Hm. I also uninstalled BOINC/World Community Grid (WCG). Then I gave WCG a fresh install yesterday.

 

 

Intel drivers are updated. BIOS, however, is not. I'm hesitant to do so unless I get lots of crashes again.

 

Thanks so much for help with my problem.



#6 Measure for Measure

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Posted 03 August 2017 - 01:27 AM

System crash today. I guess they occur once every 1-2 weeks now. It happened just when I returned to my computer. I had firefox open, as well as a couple of other programs.

 

I ran SysnativeBSOD tonight. The file dump is enclosed.

Attached Files



#7 usasma

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Posted 03 August 2017 - 06:37 AM

The last memory dump in the uploaded reports is from 06 July.

It is a Driver Verifier enabled memory dump, and it blames GUBootStartup.sys (a driver for Glary Utilities Startup Manager tool)

Please uninstall that program. 

 

Also, please remember to turn off Driver Verifier.

To do this, open up verifier.exe and select "Delete Existing Settings" and then click on "Finish"

Reboot for the settings to take effect.

 

The GeneSys drivers need to be reinstalled:

 

Genesys Logic USB2.0 Card Reader    USB\VID_05E3&PID_0722\000000009843    Reinstall the drivers for this device.

To do this:

- download a fresh set of the latest, W10 compatible drivers for it from the Lenovo support website for your system

- uninstall the current software for the Genesys card from your system using Start...Settings...Apps...Apps & Features (if not able to find it there, check the left side bar for a link to Programs and Features)

- then install the freshly downloaded driver package, reboot, and check Device Manager to see if there are still any errors with that device.

 

The WER section of the MSINFO32 report doesn't show any BSOD's after 06 July 2017.
If the system isn't catching the memory dumps for later errors, then it's most likely either a hardware error, or a BSOD crash that occurs very early (or very late) in the shutdown/startup/reboot process.  Is the system set to sleep/hibernate after a set time?

 

 

Windows 10 was released on 29 July 2015:

I would also uninstall SuperAntiSpyware as it's drivers date from 2011

Please ensure that you update the Intel RST drivers from the Lenovo website.  Yours currently date from 2013

Finally, your Paragon Software backup program's drivers date from 2014, please uninstall that program also.

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Thu Jul  6 18:23:32.224 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070617-21328-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:00:05.912
*** WARNING: Unable to verify timestamp for GUBootStartup.sys
*** ERROR: Module load completed but symbols could not be loaded for GUBootStartup.sys
Probably caused by :GUBootStartup.sys ( GUBootStartup+103c )
BugCheck C4, {e1, ffff8406c7bfefb8, 0, 0}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 00000000000000e1, Synchronization object address is bogus or pageable.
Arg2: ffff8406c7bfefb8, Synchronization object address.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0xc4_e1
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xc4_e1_VRF_GUBootStartup!unknown_function
CPUID:        "Intel® Core™ i7-4790 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3592
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Jul  6 18:23:32.224 2017 (UTC - 4:00)**************************
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
iaStorA.sys                 Mon Oct 28 17:15:26 2013 (526ED3EE)
GUBootStartup.sys           Sun Oct 12 20:58:08 2014 (543B23A0)
UimFIO.SYS                  Sat Nov 22 13:41:06 2014 (5470D8C2)
UimBus.sys                  Sat Nov 22 13:41:11 2014 (5470D8C7)
uim_im.sys                  Sat Nov 22 13:41:36 2014 (5470D8E0)
uim_devim.sys               Sat Nov 22 13:41:41 2014 (5470D8E5)
SleepStudyHelper.sys        ***** Invalid 2011 Invalid 2011 Invalid


http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys
http://www.carrona.org/drivers/driver.php?id=UimFIO.SYS
http://www.carrona.org/drivers/driver.php?id=UimBus.sys
http://www.carrona.org/drivers/driver.php?id=uim_im.sys
http://www.carrona.org/drivers/driver.php?id=uim_devim.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Measure for Measure

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Posted 20 August 2017 - 10:02 PM

No crashes since 8/2/2017, which is promising. Thanks for the help. I include information below in case anybody is curious.



Odd that the last crash wasn't picked up: it's in the Event Viewer. I copied and pasted the following errors. I don't know whether they are relevant, but here they are:

Event Viewer: Copy and pasted:
 


Error: Kernel Power 41  8/2/2017 2:21:05 PM

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.



Warning 219 8/2/2017 2:21:16 PM

The driver \Driver\WUDFRd failed to load for the device ROOT\PARAGONBLOCKDEVICE\0000.



Warning 219 8/2/2017 2:21:16 PM

The driver \Driver\WUDFRd failed to load for the device ROOT\SYSTEM\0002.



Warning 219 8/2/2017 2:21:16 PM

The driver \Driver\WUDFRd failed to load for the device ROOT\SYSTEM\0001.



Warning 34  8/2/2017 2:21:24 PM

The local adapter does not support an important Low Energy controller state to support peripheral mode.  The minimum required supported state mask is 0x491f7fffff, got 0x1fffffff.  Low Energy peripheral role functionality will not be available.



Error 37 8/2/2017 2:21:29 PM

App Container profile failed with error 0x800700B7 because it was unable to register the AppContainer SID.



Error 37 8/2/2017 2:21:29 PM

App Container profile failed with error 0x800700B7 because it was unable to register the AppContainer SID.



Error 7000  8/2/2017 2:21:30 PM

The CldFlt service failed to start due to the following error:

The request is not supported.



Error:

EventLog 6008 8/2/2017 2:21:31 PM

The previous system shutdown at 1:43:01 PM on ?8/?2/?2017 was unexpected.

On Friday Aug 4,  I did the following:

Ran Verifier.exe: Delete existing settings.
        Dialog box: No settings were changed.
Visit Lenovo: they say drivers up to date
Download drivers anyway.
Uninstall, install k2car0bus17.exe

Download 2014 Intel RST driver, install.

Uninstall Superantispyware, WinPatrol, Paragon, Glary.
------

The system appears to have stabilized. I'll probably verify system update in a couple of days and create a restore point. Thanks for the help.

 



#9 Measure for Measure

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Posted 25 November 2017 - 09:40 PM

After months of glorious trouble free computing, my computer is crashing again. It would crash in the middle of my troubleshooting attempts. Nonetheless, here is what I managed to do:

1. Update windows
2. Run Lenovo's update program. No additional drivers or bios updates are needed according to the program. Reality may differ of course.
3. Tried to run its hardware utility, unsuccessfully. But I did manage to run the hardware utility yesterday or the day before, and experienced no problems.
4. Ran  Sysnative app. There are no dump files from this month: arg. When I went into the control panel, I found that I had indeed checked the box " Write an Event to System Log". So I guess the crash happens too quickly.
5. Ran speccy. Here's the link: http://speccy.piriform.com/results/oso2IZaFFxKXDQA1FZmeyS8

Checking the event viewer, I've had 15 crashes in the past 24 hours and 32 crashes in the past 7 days (probably the last 4 days).

At this stage I'm happy to risk updating the BIOS, given my experience and the helpful sticky How to Fix your BSOD.

Enclosed is the latest Sysnative zip file. Attached File  SysnativeFileCollectionApp.zip   2.6MB   2 downloads

 



#10 Measure for Measure

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Posted 25 November 2017 - 11:49 PM

Here's my wmic recoveros dump:

 

AutoReboot=FALSE
Caption=
DebugFilePath=%SystemRoot%\MEMORY.DMP
DebugInfoType=7
Description=
ExpandedDebugFilePath=C:\WINDOWS\MEMORY.DMP
ExpandedMiniDumpDirectory=C:\WINDOWS\Minidump
KernelDumpOnly=FALSE
MiniDumpDirectory=%SystemRoot%\Minidump
Name=Microsoft Windows 10 Home|C:\WINDOWS|\Device\Harddisk0\Partition5
OverwriteExistingDebugFile=TRUE
SendAdminAlert=FALSE
SettingID=
WriteDebugInfo=TRUE
WriteToSystemLog=TRUE




AllocatedBaseSize=1856
Caption=C:\pagefile.sys
CurrentUsage=0
Description=C:\pagefile.sys
InstallDate=20171124231332.384618-480
Name=C:\pagefile.sys
PeakUsage=0
Status=
TempPageFile=FALSE


 



#11 Measure for Measure

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Posted 26 November 2017 - 03:49 PM

Here are some more details.

I see the Bios is from 2014. However:
    Lenovo's update tool says all drivers are up to date.
    Lenovo's online update tool says all drivers are up to date
    When I enter my model number on the website, there's no entry on the drop-down menu for BIOS/UEFI
---

I don't know how to get windows to keep the dump files, but maybe the info in the previous post will help. I've found a menu option but it looks like I'm telling it to keep the dumps. 

My machine has crashed a lot over the past 2 days. It just crashed after 10 minutes in safe mode.



#12 Measure for Measure

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Posted 26 November 2017 - 07:50 PM

So my computer crashes in safe mode.

It also crashes in safe mode when networking is turned off or unavailable.

And it even crashed when I left the BIOS screen on. (I was trying to make it boot from the CD).

Tried Puppy Linux off CD. The 2012 version (5.3.3-4g) would not load (my BIOS is 2014). The 12/2015 version, Trusty Tahr 6.0.5 did load and crashed within about 10 minutes. I did get on the internet.



#13 usasma

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Posted 27 November 2017 - 08:14 AM

OK, let's look at what you've got so far......

The system crashes at the BIOS screen

The system isn't saving memory dumps

The system crashes in Safe Mode

The system crashes in Linux

 

This says (to me) that this is a hardware problem.

In particular, if it crashes at the BIOS screen, then Windows or 3rd party programs can't be to blame (as Windows hasn't loaded yet).

 

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results (I understand that this'll be difficult with the system crashing on you)>

 

If you have trouble running the hard drive tests, try running the Windows version.

If the system crashes before the long/extended test is finished, post back and I'll give suggestions on how to set the system so it'll boot from the bootable HDD test (involves disabling SecureBoot and enabling the legacy/CSM (compatibility support module).

 

If all the hardware tests pass, then you'll have to try this procedure to isolate the problem device(s):  http://www.carrona.org/strpdown.html

 

And here's what I found in the reports.........

 

Your UEFI/BIOS (version I1KT37AUS) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 6 Windows Update hotfixes installed.  Most build 15063 (1703/Creators Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Device Manager shows problems with these devices:

 

Not Available    ROOT\UIM\0000    The drivers for this device are not installed.
Not Available    ROOT\UIM\0001    The drivers for this device are not installed.
Not Available    ROOT\UIM\0002    The drivers for this device are not installed.
USB Storage    USB\VID_05E3&PID_0722\000000009843    Reinstall the drivers for this device.
Not Available    ROOT\PARAGONBLOCKDEVICE\0000    The drivers for this device are not installed.

- The UIM stuff seems to be some sort of imaging software (Universal Image Mounter Controller)

Please uninstall that program

- The USB storage device is most likely a card reader (I recall that there was a problem with this earlier).

If unable to update/if already updated, then I'd suggest uninstalling the software for the device and physically removing the device from your system.  If you can't physically remove it, see if you can disable it in the BIOS/UEFI).

- I'd suggest uninstalling the the Paragon sofware also.  Feel free to reinstall this software (if it's needed) AFTER we've finished troubleshooting.

 

Finally, there's no signs of memory dumps in the reports.

The System log file only shows bugchecks from July or earlier

Since then it only shows Event ID 41 events (unexpected shutdowns) for what I presume are the crashes that you're seeing.

Again, this is most likely a hardware problem - but fixing the things I mentioned may help in determining where the problem lies.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 Measure for Measure

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Posted 01 December 2017 - 01:16 AM

Short story: No crashes yesterday or the day before. Two crashes, both within the past 20 minutes before I posted this. :(

Mem test ok, HD test ok. Temperature test has a bad number, which I don't know how to interpret. My WAG: false positive.

Longer story:
Two crashes past 3 days, 49 crashes in past 8 days. Crashes stopped after I unplugged external hard drive and shifted files and work to backup computer. (Until just now.)

Memory test passed, but I noticed a 60 degree Centigrade reading which seemed high to me.
Seagate Windows hard drive test passed. (SMART and Long Generic test passed.)
TrendMicro Housecall showed no viruses/threats.

HWMonitor shows the CPU looks ok, but there's a reading that looks off the charts. I turned the computer off and let it cool down for an hour after I saw it.

CPU:

Socket 1            ID = 0
    Number of cores        4 (max 4)
    Number of threads    8 (max 8)
    Name            Intel Core i7 4790
    Codename        Haswell
    Specification        Intel® Core™ i7-4790 CPU @ 3.60GHz
    Package (platform ID)    Socket 1150 LGA (0x1)
    CPUID            6.C.3
    Extended CPUID        6.3C
    Core Stepping        C0
    Technology        22 nm
    TDP Limit        84.0 Watts
    Tjmax            100.0 °C
    Core Speed        798.1 MHz
<SNIP>
    Temperature 0        29 degC (84 degF) (Package)
    Temperature 1        27 degC (80 degF) (Core #0)
    Temperature 2        26 degC (78 degF) (Core #1)
    Temperature 3        26 degC (78 degF) (Core #2)
    Temperature 4        25 degC (77 degF) (Core #3)
    Voltage 0        0.84 Volts (VID)
    Voltage 1        +0.00 Volts (IA Offset)
    Voltage 2        +0.00 Volts (GT Offset)
    Voltage 3        +0.00 Volts (LLC/Ring Offset)
    Voltage 4        +0.00 Volts (System Agent Offset)
<SNIP>

Now check this one out, emphasis added:

Hardware monitor        Nuvoton NCT6779
    Voltage 0        0.45 Volts [0x38] (CPU VCORE)
    Voltage 2        3.42 Volts [0xD6] (AVCC)
    Voltage 3        3.42 Volts [0xD6] (3VCC)
    Voltage 6        0.27 Volts [0x22] (VIN6)
    Voltage 7        0.14 Volts [0x12] (VIN7)
    Voltage 8        0.45 Volts [0x38] (VIN8)
    Voltage 9        0.00 Volts [0x0] (VIN9)
    Voltage 10        0.00 Volts [0x0] (VIN10)
    Voltage 11        0.00 Volts [0x0] (VIN11)
    Voltage 12        0.27 Volts [0x22] (VIN12)
    Voltage 13        0.00 Volts [0x0] (VIN13)
    Voltage 14        0.12 Volts [0xF] (VIN14)
    Temperature 0        29 degC (84 degF) [0x1D] (SYSTIN)
    Temperature 1        20 degC (68 degF) [0x28] (CPUTIN)
    Temperature 3        28 degC (82 degF) [0x1C] (TMPIN3)
    Temperature 5        29 degC (84 degF) [0x1D] (TMPIN5)
    Temperature 6        121 degC (249 degF) [0x79] (TMPIN6)
    Fan 0            1092 RPM [0x444] (SYSFANIN)
    Fan 1            1442 RPM [0x5A2] (CPUFANIN)

Holy hotcakes, that's way above boiling water! I have no idea what "Temperature 6" means though or what to do about it. Other than turn off my computer pronto. Could be a faulty reading of course.

After cooling off the computer for over an hour and a half, another temperature reading showed this:
    Temperature 0        27 degC (80 degF) [0x1B] (SYSTIN)
    Temperature 1        20 degC (67 degF) [0x27] (CPUTIN)
    Temperature 3        37 degC (98 degF) [0x25] (TMPIN3)
    Temperature 5        28 degC (82 degF) [0x1C] (TMPIN5)
    Temperature 6        122 degC (251 degF) [0x7A] (TMPIN6)

Looks like a false positive. The internet seems to think this can happen. I'm posting it here in case there's something I need to be aware of. CPU temps in the 31-38 degC range.

The original readout is available at pastebin:

https://pastebin.com/yTHW3prc



Assuming my computer doesn't spontaneously combust, the next steps involve the software fixes outlined above. Then I'll evaluate the the external hard drive, and do stress tests.



#15 usasma

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Posted 01 December 2017 - 07:49 AM

For laptops, if you get that hot, you'll feel it through the case.  The case would be nearly too hot to hold (or even hotter).

 

The point here is that, if the temp is very high, you'll feel it through the case.

100ºC is the temp of boiling water - so you'll know if you get near something that hot!

 

60ºC on the memory test shouldn't be a major concern.  You'll be able to check those temps again when running the other tests (particularly the Prime95 Blend test - which stresses the RAM also).

 

Does the system still crash at the BIOS scree, in Safe Mode, or in Linux?

It seems that the problem has changed since removing the external HDD - so we're back to maybe hardware/maybe software.

Good luck!.


Edited by usasma, 01 December 2017 - 08:10 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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