Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 10 - Critical Service Error on Startup


  • Please log in to reply
10 replies to this topic

#1 ReiDemon

ReiDemon

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:01:41 AM

Posted 06 July 2017 - 04:01 PM

Hi. I rebooted my computer earlier today because my audio suddenly stopped working, and ever since then, I have been unable to boot my computer.

 

When it attempts to boot WIndows 10 from the SSD, my BIOS says that it will begin error-checking, then it immediately BSoDs with the CRITICAL-SERVICE_FAILED error. Attempting to start up with Windows Boot Manager claims that the boot selectionf ailed because a required device is inaccessible, status 0cv000000e.

 

While I have a Windows 10 Boot DIsk, unfortunately, many of the options I've found on the internet simply don't work. Attempting to recreate my BCD didn't work, I can't repair or reset my installation because it claims my drive is locked, I can't access any system restore.

 

I'm at my wits end, and I'm hoping to avoid the nuclear option of just completely gutting my W10 installation. Any help is appreciated.

 

The details of my build are as follows:

 

· OS - Windows 10 Home Edition
· x86 (32-bit) or x64 ? 64-bit
· What was original installed OS on system?
No; started with Windows 8
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail
· Age of system (hardware): ABout two years old, from 2015.
· Age of OS installation - have you re-installed the OS? Not to my knowledge.

· CPU - Intel i5 4690k
· Video Card - nVidia 750Ti
· MotherBoard - gigabyte matx z97 gaming 5
· Power Supply - brand & wattage (skip if laptop) - Corsair, 650CX

· System Manufacturer - Myself?
· Exact model number (if laptp, check label on bottom) - N/A

· Laptop or Desktop? Desktop


BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:41 AM

Posted 06 July 2017 - 04:15 PM

Well, there's not a whole bunch that you can do here if you can't access the drive.

And, it's a bit troubling if the system says it wants to check for errors and then fails!

 

SSD's don't have any decent troubleshooting tools - so the only sure "test" is to try another driver (either an SSD or an HDD) to see if that fixes the problem.

The other option is to wipe and "clean" install Windows - that'll help to rule out WIndows/3rd party software issues.

 

Are you able to access the drive with a bootable disk (in order to see if you can backup your stuff)?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 ReiDemon

ReiDemon
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:01:41 AM

Posted 06 July 2017 - 04:26 PM

After a bit of fiddling around with start-up options, I have since been able to boot-up W10 by apparently disabling certain drivers? I haven't tested whether or not I've sussed out the problem yet, but I am in the midst of backing up a few important files of mine. Have you seen an error like this before?



#4 ReiDemon

ReiDemon
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:01:41 AM

Posted 06 July 2017 - 04:50 PM

I have since rebooted my computer, and it did not crash. I also shut it down and turned it back on for a good measure, and no crash. I am unsure what to make of this phenomenon, but I would like to ask this topic remain open for a bit longer in the event this ends up happening again.

 

Something I'd like to note between me posting this topic and posting in response to usasma is that I ended up booting the W10 Boot Disk via UEFI from my BIOS, instead of a "standard" option. AFter that, I could select a startup type, after which I selected to disable drivers, and that seemed to do it.



#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:41 AM

Posted 07 July 2017 - 06:36 AM

If you've disabled driver signature enforcement - then yes I have seen this before.

Most often the repairs are either done by the anti-malware experts, or by wiping and reinstalling Windows

Here's a link to a Google search for it on this website:  https://www.google.com/search?q=driver+signature+enforcement+site%3Awww.bleepingcomputer.com&ie=utf-8&oe=utf-8

 

The problem here is, if you continue to boot with the driver signature enforcement disabled - then the system will be more vulnerable to being infected/hacked and you may end up losing everything and may even have your files held for ransom.  I strongly suggest fixing this immediately - either by the assistance of the anti-malware experts, or by a wipe and reinstall.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 ReiDemon

ReiDemon
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:01:41 AM

Posted 07 July 2017 - 12:55 PM

Ah, I see. Do you happen to know where I can get in contact with some of these anti-malware experts?

 

Also, when you say reinstall Windows, does that mean straight from scratch, or could I get away with a Refresh via the Settings menu?



#7 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:41 AM

Posted 07 July 2017 - 02:13 PM

If infected, I'd suggest posting over in the Am I Infected forum (that's where the anti-malware experts hang out):  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

It depends on the damage that was done.
Here's my standard suggestion for fixing the OS:
 

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )
  You can also download W7/8.1/10 from Microsoft starting on this page:  https://www.microsoft.com/en-us/software-download/

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 ReiDemon

ReiDemon
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:01:41 AM

Posted 07 July 2017 - 11:55 PM

I tried scanning my machine with Malware Bytes, Avast!, and HitmanPro, but I don't appear to have been infected.

 

I'll start looking into your step-by-step guide. Can you tell me how I can re-enable driver enforcement so I can continually test to see what may be wrong with my system?



#9 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:41 AM

Posted 08 July 2017 - 07:07 AM

AFAIK, driver signature enforcement is automatically re-enabled once you reboot.

But please don't take me at my word as I'm not real involved with these sort of issues (and don't have any real experience with them).

More expert information may be available in the Am I Infected forums or the Windows 10 forums

If it were my system, I'd start by backing up my stuff and then wipe the hard drive and install W10 "clean" (with all updates, without any 3rd party programs, and no errors in Device Management).

It's painful to do, but it's the surest way to restore the system to the state that you want it in.

 

At work I often see systems that are free of malware when brought it - but often have damage to the Operating System.
I suspect (on at least some of them) that the owner tried to clean up the infections, but didn't manage to get all of the damage repaired.

In these cases we generally use the steps that I've posted - and more often than not, end up wiping the hard drive and installing W10 "clean".

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 taylor090

taylor090

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:01:41 PM

Posted 04 August 2017 - 09:01 PM

I have the same issue and I don't know how to fix it yet.



#11 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:41 AM

Posted 05 August 2017 - 05:35 AM

taylor090 - Feel free to follow along in this topic if it interests you - but if you'd like assistance, please start your own topic.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users