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Error code 0x81000202, and other issues


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#1 dayzmae

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Posted 06 July 2017 - 01:32 PM

So, I have this desktop for to fix for someone and it's behavior is really odd. It is running Windows 10 Pro.

To start, he said that for whatever reason, he said the only a few programs he has installed started 'acting up'. I was able to reproduce the problem of his iTunes software giving an error when it started, saying it needed to be reinstalled to fix it. Then it tries to repair itself and fails. But it does start and function. 
He also said that all of the sudden windows starting asking him for a logon password. He has never had one on it. But I can not reproduce this problem since I have had it.
He also said that his desktop background got changed to windows 10 default, and he dont know how.

 

So, he thought it would be beneficial to try a system restore. All he told me about this was 'it wouldn't work'. When I tried to start a restore myself, is when I noticed something a little more deep is wrong. Just clicking on the Restore tab in system is when I get the Error code 0x81000202. I got this before in previous windows versions, so I go into services and start and set to automatic the volume shadow properties. But this does not fix it. Same error. Even after restarts.

So, in my digging, I get pointed to Microsoft forum saying to run the System File Checker (SFC). When I go to run it from an admin level command, it also gives an error that the program can not start. No reasons why.
These are the only actual errors that I get as far as messages or codes, so far at least. Below is just general unresponsiveness when I click to do anything...
There are some other odd behaviors. For instance, left clicking the start button (forgive my old school terminology) does not do anything. This means I can not get to any programs this way. I can right click it to get to control panel and go from there. Most things in control panel will come up. Run works from here. But the Search feature does not. 

I can not find a single link to click to bring up windows update. The service was stopped but restarting it did change anything. 

The whole thing is just kind of weird. Even more so sitting in front of it trying to troubleshoot. It is not slow or sluggish or like it is dying. The hard drive is not working to try and keep up. It is more like it has just 'had a stroke' and just plain has forgotten how to do some basic stuff and run some windows tools. Internet connection and websites seem to come up fine.

In what I have researched, I can't find anyone that has had these similar problems, outside of a virus infection. But, Avast, Malwarebytes and ESET all come up clean multiple times.

Any ways to fix this without a format?
Thanks in advance :)

 

 

 



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#2 usasma

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Posted 06 July 2017 - 03:53 PM

The system has a lot of damage.  IMO the best things to try are the following.
IMO, it'd be best to try a Repair Install (step 5) or a RESET using the Keep My Files option (step 4).

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )
  You can also download W7/8.1/10 from Microsoft starting on this page:  https://www.microsoft.com/en-us/software-download/

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 dayzmae

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Posted 24 July 2017 - 11:11 AM

Sorry it took so long to get back on this. Very unfriendly schedule lately... 
Here is what I have tried, typed pretty well as it happened...
Selecting Repair, I click Troubleshoot, Startup repair. Result was: Startup Repair couldn't repair your PC. From here I click Advanced Options Button.
Back in Advanced Options, I go to System Restore. The service seemed to start. I only had one restore date to choose from, which was from a windows update Critical Update, Finish to start the restore, it seems to progress to restore files, but after 15 minutes it gives an unspecified error occurred (code 0x80070091) (Detail say System restore failed while restoring the directory from the restore point. Source: AppxStaging ; Destination: %ProgramFiles%\WindowsApps)
Running the DISM, both the CheckHealth and RestoreHealth argument give a Error 87 The Cleanup-image option is unknown.
Restarted in safe mode, all prior behaviors were still present, start button would not work on left click, still got VSC error when trying to bring up system restore tab, SFC still broke.
Decided to run a CHECKDISK, just for the heck of it. When it restarted and tried to run, it got to the windows logo and almost immediately said that drive C was scanning for errors and was 100% complete. Windows continued to load as normal... 

No change after starting normal.
Moved on to step 7... 
This seem to fix it to working fine. Other than now it seems to have an issue where it does not want to go online.Actually, I have it on ethernet and it brings up websites and all, but there is a red x on the icon on the bottom and when it tries to contact the servers to activate windows 10, it fails. It also will not check for updates.



#4 usasma

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Posted 24 July 2017 - 04:44 PM

The next step is step 8 - it's the last ditch effort, but is much easier than trying to fix stuff from step 7.

 

I also have to wonder about the hardware here (particularly the hard drive).

You may want to run these free hardware diagnostics also:  http://www.carrona.org/hwdiag.html

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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