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Can't access internet nearly two weeks


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#1 Alieng

Alieng

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Posted 06 July 2017 - 01:17 PM

Hi there,

Hopefully someone can help? I'm using another device just now as I cannot access the internet on the sick pc, so I can't post any logs from it. The issues appeared 25th June just after running a smart scan. I am using Avast antivirus and Comodo firewall. Everything was normal beforehand but once I'd run the smart scan Avast said there was conflicting antivirus software. I'd always ignored it before as I knew it was picking up the Comodo. But this time I thought I'd follow through with letting Avast remove it then download and reinstall it again. So I did this. Once I restarted the pc I couldn't get any connection via wi-fi or Ethernet so I ran the Windows Network Diagnostics which found two problems:
"There might be a problem with the driver for the Ethernet adapter"
"There might be a problem with the driver for the Wi-Fi adapter"
I selected try these repairs as an administrator (as I'd already tried to do it with "Continue with other remaining repairs and it didn't do anything) which made no difference. I also tried resetting the Network adapter with no joy and updating the drivers, also nothing. I've also tried doing a system restore to a date before this happened, but it wouldn't restore and I've also tried the ipconfig release/renew and still nothing.
I really don't know what to do???

The pc is Windows 10 which was upgraded from 8.1 over a year ago.

Would really appreciate any help with this.

Many thanks
Ali :-)

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#2 mikey11

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Posted 06 July 2017 - 01:27 PM

start it in safe mode, can you access internet then?






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