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Help needed to remove launchpage.org


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7 replies to this topic

#1 nuska

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Posted 06 July 2017 - 04:19 AM

I have managed to get infected with launchpage.org and need expert help in removing it please.

 



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#2 nasdaq

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Posted 06 July 2017 - 07:51 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Please download Malwarebytes Anti-Malware from here
  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.
==============================

#3 nuska

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Posted 07 July 2017 - 07:48 AM

Thank you for your help

I think I have completed all you need, if not please let me know.

Attached Files



#4 nasdaq

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Posted 07 July 2017 - 12:41 PM

Hi,


Decide if you wish to retain this Gfk Digital trends.
GfK Digital Trends App (HKLM-x32\...\39992AD7-103F-4308-8BB7-3F65F543604D) (Version: 16.1.5.1 - GfK SE)
Read about it.
http://www.systemlookup.com/FF_Extensions/3474-FirefoxAddon_xpi.html
It can be removed via the Control Panel > Programs > Programs and Features.
===

Run the AdwCleaner tool and remove this items.

Folder Found: C:\Users\Joy\AppData\LocalLow\IObit\Advanced SystemCare
Folder Found: C:\Users\Joy\AppData\Roaming\IObit\Advanced SystemCare
Folder Found: C:\ProgramData\Trymedia
Folder Found: C:\ProgramData\Application Data\Trymedia
Folder Found: C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\IObit\Advanced SystemCare
File Found: C:\Users\Joy\AppData\Roaming\Mozilla\Firefox\Profiles\a79sdimd.default-1415349494492\invalidprefs.js

---

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
FF Extension: (PDF to Word) - C:\Users\Joy\AppData\Roaming\Mozilla\Firefox\Profiles\a79sdimd.default-1415349494492\Extensions\{b6f3913d-d2e8-480c-9aca-c41d3d4c1db3}.xpi [2016-04-28]
FF HKLM-x32\...\Firefox\Extensions: [netsight@nielsen.com] - C:\Program Files (x86)\NetRatingsNetSight\NetSight\meter1\FirefoxAddOns\netsight@nielsen.xpi => not found
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/pdf -> C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll [No File]
FF Plugin-x32: @foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/vnd.fdf -> C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll [No File]
FF Plugin-x32: @foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/vnd.xdp -> C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll [No File]
FF Plugin-x32: @foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/vnd.xfdf -> C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @nielsen/FirefoxTracker -> C:\Program Files (x86)\NetRatingsNetSight\NetSight\meter1\FirefoxAddOns\npfirefoxtracker.dll [No File]
FF Plugin HKU\S-1-5-21-3365973273-3575043763-835381480-1000: @updates.epicbrowser.com/Epic Privacy Browser Update;version=3 -> C:\Users\Joy\AppData\Local\Epic Privacy Browser\Update\1.3.27.13\npEpicUpdate3.dll [No File]
FF Plugin HKU\S-1-5-21-3365973273-3575043763-835381480-1000: @updates.epicbrowser.com/Epic Privacy Browser Update;version=9 -> C:\Users\Joy\AppData\Local\Epic Privacy Browser\Update\1.3.27.13\npEpicUpdate3.dll [No File]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Joy\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-03-12]
CHR Extension: (Chrome Media Router) - C:\Users\Joy\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-05-21]
CHR Extension: (Avast SafePrice) - C:\Users\Joy\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\eofcbnmajmjmplflapaojjnihcjkigck [2017-06-11]
CHR Extension: (Avast Online Security) - C:\Users\Joy\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\gomekmidlodglbbmalcneegieacbdmki [2017-06-11]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Joy\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-03-14]
CHR Extension: (Chrome Media Router) - C:\Users\Joy\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-06-13]
CHR HKLM-x32\...\Chrome\Extension: [eofcbnmajmjmplflapaojjnihcjkigck] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [okmhneofinpilciglijihehjpaegledb] - <no Path/update_url>
S3 AdobeFlashPlayerUpdateSvc; no ImagePath
S2 FoxitReaderService; "C:\Program Files (x86)\Foxit Software\Foxit Reader\FoxitConnectedPDFService.exe" [X]
S2 GfKLSPService; C:\Program Files (x86)\GfKLSPService\GfKLSPService.exe [X]
S3 InnovativeSolutions_monitor; C:\Program Files (x86)\Common Files\Innovative Solutions\Advanced Uninstaller\InnovativeSolutions_monitor_Svr.exe [X]
S2 MBAMScheduler; "C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe" [X]
S2 Secunia Update Agent; "C:\Program Files (x86)\Secunia\PSI\sua.exe" --service-launch [X]
CustomCLSID: HKU\S-1-5-21-3365973273-3575043763-835381480-1000_Classes\CLSID\{005A3A96-BAC4-4B0A-94EA-C0CE100EA736}\localserver32 -> C:\Users\Joy\AppData\Roaming\Dropbox\bin\Dropbox.exe /autoplay => No File
ContextMenuHandlers01: [Uninstall] -> {84058084-7609-44D1-B3CC-7A9436CB6D92} =>  -> No File
ContextMenuHandlers04: [Uninstall] -> {84058084-7609-44D1-B3CC-7A9436CB6D92} =>  -> No File
Task: {27DD94EB-79D5-44E5-8D03-C0EA77EDD374} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeTime -> No File <==== ATTENTION
Task: {54F44EC6-2A35-48DF-9CAC-9F26680644E7} - System32\Tasks\{E9F7C3A7-A614-42F5-8332-7BA073EF9A9A} => Firefox.exe hxxp://ui.skype.com/ui/0/6.18.60.105/en/go/help.faq.installer?LastError=1618
Task: {55A05FFE-080E-48DE-8BAE-45F3A9324ED5} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime -> No File <==== ATTENTION
Task: {77C948B5-EBDD-4478-B79F-C6B652828DC8} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {C36ABD4A-21BD-4ED8-95F2-66B664C7C35A} - \AutoKMS -> No File <==== ATTENTIONc
AlternateDataStreams: C:\ProgramData\TEMP:036B81D9 [186]
AlternateDataStreams: C:\ProgramData\TEMP:0BF391F5 [262]
AlternateDataStreams: C:\ProgramData\TEMP:0C9E06A2 [296]
AlternateDataStreams: C:\ProgramData\TEMP:14362DF8 [420]
AlternateDataStreams: C:\ProgramData\TEMP:15E76ABF [260]
AlternateDataStreams: C:\ProgramData\TEMP:2212C7B8 [0]
AlternateDataStreams: C:\ProgramData\TEMP:2CB9631F [134]
AlternateDataStreams: C:\ProgramData\TEMP:2D5180DD [0]
AlternateDataStreams: C:\ProgramData\TEMP:2DE4F6AE [0]
AlternateDataStreams: C:\ProgramData\TEMP:2FC7B9E4 [424]
AlternateDataStreams: C:\ProgramData\TEMP:39CB2031 [177]
AlternateDataStreams: C:\ProgramData\TEMP:4018444F [362]
AlternateDataStreams: C:\ProgramData\TEMP:437B1C75 [366]
AlternateDataStreams: C:\ProgramData\TEMP:4673E9EA [390]
AlternateDataStreams: C:\ProgramData\TEMP:4B6A9FDA [328]
AlternateDataStreams: C:\ProgramData\TEMP:4CFC5F70 [372]
AlternateDataStreams: C:\ProgramData\TEMP:5D17C178 [420]
AlternateDataStreams: C:\ProgramData\TEMP:605645B0 [147]
AlternateDataStreams: C:\ProgramData\TEMP:639F0420 [380]
AlternateDataStreams: C:\ProgramData\TEMP:698AE49B [0]
AlternateDataStreams: C:\ProgramData\TEMP:6A8B55E8 [149]
AlternateDataStreams: C:\ProgramData\TEMP:6F1F66C0 [382]
AlternateDataStreams: C:\ProgramData\TEMP:70E897B5 [0]
AlternateDataStreams: C:\ProgramData\TEMP:75CF6AF0 [0]
AlternateDataStreams: C:\ProgramData\TEMP:7687A3E3 [167]
AlternateDataStreams: C:\ProgramData\TEMP:7BB6E2C8 [0]
AlternateDataStreams: C:\ProgramData\TEMP:7C76EAF6 [191]
AlternateDataStreams: C:\ProgramData\TEMP:7FA0D639 [328]
AlternateDataStreams: C:\ProgramData\TEMP:8944C195 [416]
AlternateDataStreams: C:\ProgramData\TEMP:906EACC5 [129]
AlternateDataStreams: C:\ProgramData\TEMP:938EB9FC [466]
AlternateDataStreams: C:\ProgramData\TEMP:97BDBF49 [131]
AlternateDataStreams: C:\ProgramData\TEMP:98DFF516 [386]
AlternateDataStreams: C:\ProgramData\TEMP:9A4D81ED [121]
AlternateDataStreams: C:\ProgramData\TEMP:A0CB43B2 [0]
AlternateDataStreams: C:\ProgramData\TEMP:A4ACFB14 [372]
AlternateDataStreams: C:\ProgramData\TEMP:A7856354 [380]
AlternateDataStreams: C:\ProgramData\TEMP:A7DA2BCD [384]
AlternateDataStreams: C:\ProgramData\TEMP:A95AB9BF [284]
AlternateDataStreams: C:\ProgramData\TEMP:B34A97BF [0]
AlternateDataStreams: C:\ProgramData\TEMP:B3A7E7F8 [131]
AlternateDataStreams: C:\ProgramData\TEMP:B57B5F37 [136]
AlternateDataStreams: C:\ProgramData\TEMP:B9C6EB6C [360]
AlternateDataStreams: C:\ProgramData\TEMP:BE7C4A02 [378]
AlternateDataStreams: C:\ProgramData\TEMP:C1F1392C [458]
AlternateDataStreams: C:\ProgramData\TEMP:C63E7DE2 [404]
AlternateDataStreams: C:\ProgramData\TEMP:C72A744C [0]
AlternateDataStreams: C:\ProgramData\TEMP:CA400C1B [139]
AlternateDataStreams: C:\ProgramData\TEMP:E411AA0D [416]
AlternateDataStreams: C:\ProgramData\TEMP:E79EED25 [136]
AlternateDataStreams: C:\ProgramData\TEMP:E895790F [438]
AlternateDataStreams: C:\ProgramData\TEMP:EC9FFAA4 [178]
AlternateDataStreams: C:\ProgramData\TEMP:EDCFFE47 [0]
AlternateDataStreams: C:\ProgramData\TEMP:EEABFCCE [0]
AlternateDataStreams: C:\ProgramData\TEMP:F2C20CE5 [422]
AlternateDataStreams: C:\ProgramData\TEMP:F422F8F1 [412]
AlternateDataStreams: C:\ProgramData\TEMP:FA7EAF8F [121]
AlternateDataStreams: C:\ProgramData\TEMP:FAB64002 [430]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Please let me know what problem persists with this computer.
===

The IP number 212.205.212.205 is suspicious.
DNS Servers: 8.8.8.8 - 212.205.212.205

After the fix if the problem persists. Please check with your provider if it's needed.

If not then please run this program and post the log for my review.

--RogueKiller--
  • Download & SAVE to your Desktop Download RogueKiller
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or above, right-click the program file and select "Run as Administrator"
  • Accept the user agreements.
  • Execute the scan and wait until it has finished.
  • If a Windows opens to explain what [PUM's] are, read about it.
  • Click the RoguKiller icon on your taksbar to return to the report.
  • Click open the Report
  • Click Export TXT button
  • Save the file as ReportRogue.txt
  • Click the Remove button to delete the items in RED
  • Click Finish and close the program.
  • Locate the ReportRogue.txt file on your Desktop and copy/paste the contents in your next.
=======

#5 nuska

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Posted 08 July 2017 - 04:06 AM

The IP number 212.205.212.205 belongs to my internet provider and is ok.

 

 

Attached Files



#6 nasdaq

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Posted 08 July 2017 - 07:05 AM

Has your problem been solved?

#7 nuska

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Posted 08 July 2017 - 08:06 AM

I think so, thank you for all your help, much appreciated!



#8 nasdaq

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Posted 08 July 2017 - 12:21 PM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===




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