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My Anti Virus Software Wont Detedt It


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#1 mac21

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Posted 12 September 2006 - 03:14 AM

i have a virus and my anti virus software wont detect it. How do i go about removing it, anyone?

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#2 FifeFlyer

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Posted 12 September 2006 - 05:18 AM

What's the name of the virus and what anti virus software are you using ?

Oh ! .......how do you know you have a virus if nothing is being detected.

#3 mac21

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Posted 12 September 2006 - 07:05 AM

Nod 32 and AVG anti virus. I keep getting pop ups when i haven't opened the internet and i keep getting warnings at the bottom right of my screen saying it is infected by a back door trojan.

Sometimes when i run my anti virus it fails to open a folder called icodack??

i don't know much, but are these not symptoms?

#4 quietman7

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Posted 12 September 2006 - 08:30 AM

Do the popup alerts you are receiving look like any of these?
Smitfraud example screenshots.
Related example screenshots

You should not be using AVG with Nod32. You can have more than one anti-virus program installed on your system as long as only one of them is actively running and providing real time protection. The other should only be used as an on demand scanner. However, even when one of them is not running, problems can still arise when the active anti-virus detects the non-active one's definitions or quarantined files.

The concern with using more than one anti-virus program is due to conflicts that can arise from them both running together at the same time in real-time protection mode. Anti-virus software componets insert themselves into the operating systems core and using more than one can cause instability, crash your computer, slow performance and waste system resources. When actively running in the background while connected to the Internet, they both may try to update their defintion databases are the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance.

While operating in real-time mode, each program will often interpret the activity of the other as a virus and there is a greater chance of them alerting you to "False Positives". Further, if one AV finds a virus and then the other also finds the same virus, then both programs will be competing over exclusive rights on dealing with that virus. Each piece of AV software will attempt to seize the offending file and quarantine it. If one AV finds and quarantines the file before the other one does, then you encounter the problem of both AV's wanting to scan each other's zipped or archived files and each reporting the other's quarantined contents. This can lead to a repetivite cycle of endless alerts that continually warn you that a virus has been found.
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#5 mac21

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Posted 12 September 2006 - 09:51 AM

yeh they look like the first link that you posted, exactly.

I will delete avg then shall i?

#6 quietman7

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Posted 12 September 2006 - 11:18 AM

The first link has several examples to include SpywareQuake, AdwarePunisher, AlfaCleaner, WinHound, SpySheriff, and PSGuard. Can you identify the alert as one of these so I can direct you what to do next?
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#7 mac21

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Posted 12 September 2006 - 11:48 AM

Spyware quake, the first desktop.
Appologies for the delayed response as i have been at work and only get a brief chance to ckeck my emails.

Thanks

#8 quietman7

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Posted 12 September 2006 - 11:53 AM

We have a self-help section for removing common malware.

Please see the self-help tutorial How to remove SpywareQuake and SpyQuake2.com.
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#9 mac21

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Posted 12 September 2006 - 12:39 PM

will do, many thanks.

#10 quietman7

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Posted 12 September 2006 - 12:51 PM

Your welcome. Post back if you have any problems.
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