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Start up repair wont let me into computer


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#1 MysterioMask

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Posted 03 July 2017 - 09:24 PM

So I have a windows 10 computer upgraded from 8, and recently I had been having a few BSODs about 90% were whea_uncorrectable_error, the others i had got was a SYstem_service_exception, and page_fault_in_nonpaged_area.   I thought maybe my hard drive was failing so i got a program to check the SMART data.  It said the hard drive was fine.  The disk management said it was fine.  chkdsk said it was fine.  Although when i would run chkdsk /f /r it would hang up at 14% and i dont think it ever finished it just restarted itself.

 

I then went onto test the RAM through windows memory diagnostic and ran the extended check and it said the RAM was fine.

 

Also i had a temperature program which never registered any major spikes at any time.  I also updated the OS and video card drivers recently.   I then went onto clean the drive and the issues seemed to go away for a day or 2 and was running fine.

 

I was playing a game earlier today and looked away for about 5 seconds when i looked back the computer had crashed.  When it was booting up it gave me a BSOD again before it ever got into the computer I attempted to take a photo of it to remember it but it restarted too fast for me to catch and i dont remember what it said.  But it wasnt any i had seen before.  

 

As it was restarting again though it now starts up into windows diagnostic repair, and now never lets me in no matter what i try.  The first message it tells me under automatic repair is that your pc did not start correctly.  It never starts right so i move into advanced options then to trouble shoot,   If i try to reset this pc, without losing my data it fails on resetting, so then i move to advanced options.

 

Under advanced options i try system restore but it claims there are no system restores even though I know i had it turned on.

 

When i select start up repair it says startup repair couldnt repair your PC,

 

When i select start up settings and try to get into safe mode i watch as the computer.  Seems like a small windows box flashes super fast then immediately goes right back into start up repair menu and i never get to select safe mode.

 

When i go to command prompt  it says x:\windows\system32>   when i type C:, it now says C:

If i do sfc /scannow It proceeds to 100% then i get the message Windows Resource Protection could not perform the requested operation..

 

If I run the trusted installer then Sfc /scannow I get the same message.

 

If I run bootrec /rebuildbcd it says total identified windows installations: 0

 

When I first ran the bootrec it showed options and I ran fixboot and something else  probably mbr, and then I ran chkdsk /r.   After the chkdsk I think it now shows the hard drive as X: instead of C: either way nothing so far has worked .  

 

Any suggestions that doesn't involve wiping the computer?



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#2 usasma

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Posted 04 July 2017 - 04:45 PM

SMART is predictive - not diagnostic.  I've seen many hard drives die and they still have good SMART attributes.
chkdsk is a program to check the file system on the hard drive - not the hard drive itself\

It can pass the hard drive even if the drive is dying.

 

You'll have to run hard drive diagnostics.  Unfortunately, it's not easy with a system that uses UEFI (systems that came with W8 and later) - especially since it won't boot into Windows.

You'll have to turn off Secure Boot and enable CSM/legacy mode in the UEFI.
Then you'll have to create a bootable CD/DVD/USB drive and boot from that in order to run the diagnostics:  http://www.carrona.org/hddiag.html

I suggest running the Seagate Seatools for DOS test - and run the long/extended test.

 

Caveat:  If this is an SSD, there are no decent diagnostics for them.

If you suspect the drive, the only sure test is to try another drive to see if that fixes the problem.

 

As you've got the system in an easy to boot state, now's the time to use a bootable utility to copy your data off the drive (if possible).

I've seen people use the Ultimate Boot CD for this purpose (along with an external drive to copy your data to).

 

FWIW - if the drive is dying, you have limited time to get the data off of it before it dies completely.

Don't use the system until you've copied the data off of it - as the drive may die in the middle of your work.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 MysterioMask

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Posted 05 July 2017 - 10:30 PM

Well you made me sufficently paranoid enough to yank the drive out and transfer the data i want.   I have a usb 2.0 to SATA/IDE device  so i used that the harddrive booted fine through there and i pulled the data i needed off of it to an external hard drive.  The drive is a mechanical drive not an SSD,   Its a seagate.   

 

I would like to put it back and make it work right without wiping it out if i am able to but first how do i go about checking the drive in its current state now that i have it out of the computer without using a boot disk.  

 

Secondly what if the drive comes back as fine?

 

Thirdly, how do i make it boot right.



#4 usasma

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Posted 06 July 2017 - 06:21 AM

Seagate Seatools can check the health of the physical drive.  Run the long/extended test (as the short/quick test only spot checks the drive).

 

If it comes back fine, then we have to look deeper.

But, in short, it's either a hardware problem or a software problem.

 

Things, such as problems with the storage controller, can also cause symptoms that make it seem as if it's the hard drive.
As such, you can run the rest of these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the diagnostics and let us know the results.  Once that's done we can move onto other troubleshooting steps.

 

If all the hardware comes back fine, it's still not 100% certain that this isn't a hardware problem.
We'll then talk about running this procedure:  http://www.carrona.org/strpdown.html

And also address a possible wipe and "clean" reinstall (to rule out software issues).

As you'd prefer not to wipe the drive, then I'd have to suggest these recovery steps:

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (I posted a way to do it from Startup Repair in the next separate quote box below)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )
  You can also download W7/8.1/10 from Microsoft starting on this page:  https://www.microsoft.com/en-us/software-download/

 

Here's how to do DISM/SFC from Startup Repair (Offline):

 

DISM /Online should only be used when running from within Windows. Run this command instead:

Dism /Image:C:\ /Cleanup-Image /RestoreHealth

Did you also try doing SFC scan while booting off of Recovery Environment or Install Disk? In those cases, the commands are slightly different:
sfc.exe /scannow /offbootdir=c:\ /offwindir=c:\windows

 

The final thing to try (maybe trying it first?) is to rebuild the boot stuff manually.
I'm not well-versed with this, so I'd have to suggest posting over in the Windows 10 forums for some more expert advice on this.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 MysterioMask

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Posted 08 July 2017 - 11:18 PM

Thanks.  Just a heads up that I will be rather busy for the next week so i may not get to this till next week sometime.  If i find some time in between i will do this but I didnt want this to become a dead thread or flagged as unresponsive or something.



#6 usasma

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Posted 09 July 2017 - 07:26 AM

Thanks for letting us know.

The thread will be left as is.  I'll receive an email when you reply again to the topic.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 MysterioMask

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Posted 17 July 2017 - 11:28 PM

Seagate Seatools can check the health of the physical drive.  Run the long/extended test (as the short/quick test only spot checks the drive).

 

If it comes back fine, then we have to look deeper.

But, in short, it's either a hardware problem or a software problem.

 

Things, such as problems with the storage controller, can also cause symptoms that make it seem as if it's the hard drive.
As such, you can run the rest of these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the diagnostics and let us know the results.  Once that's done we can move onto other troubleshooting steps.

 

If all the hardware comes back fine, it's still not 100% certain that this isn't a hardware problem.
We'll then talk about running this procedure:  http://www.carrona.org/strpdown.html

And also address a possible wipe and "clean" reinstall (to rule out software issues).

As you'd prefer not to wipe the drive, then I'd have to suggest these recovery steps:

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

 

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (I posted a way to do it from Startup Repair in the next separate quote box below)
    

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

 

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )
  You can also download W7/8.1/10 from Microsoft starting on this page:  https://www.microsoft.com/en-us/software-download/

 

Here's how to do DISM/SFC from Startup Repair (Offline):

 

DISM /Online should only be used when running from within Windows. Run this command instead:

Dism /Image:C:\ /Cleanup-Image /RestoreHealth
Did you also try doing SFC scan while booting off of Recovery Environment or Install Disk? In those cases, the commands are slightly different:
sfc.exe /scannow /offbootdir=c:\ /offwindir=c:\windows

 

The final thing to try (maybe trying it first?) is to rebuild the boot stuff manually.
I'm not well-versed with this, so I'd have to suggest posting over in the Windows 10 forums for some more expert advice on this.

Good luck!

 

 

Hello, I'm back again and have been working on this the last day or so.  Ill be posting images of what happened as well and will try to explain what I did and make it understandable.

 

Firstly I Ran seatools, and got back a pass Attached File  IMAG2548-20170717-235457722.jpg   98.2KB   0 downloads I went to run additional hardware diagnostics as suggested but since my drives are both Seagate the link you gave me seemed to send me right back to seatools so I figured I already finished the additional diagnostic step.

 

I then did the memory diagnostic.  That came back as pass as well. Attached File  IMAG2560-20170717-235456287.jpg   74.56KB   0 downloads 

 

Startup repair doesn't seem to work right it sends me to the advance menu

 

I cant get into safe mode

 

I cant do system restore as it claims there are no restore points even though I have used it before.

 

I tried the dism commands and got this, (notice the x:\  then I did it again after I typed in C: and got the same response .Attached File  IMAG2562-20170717-235453395.jpg   64.35KB   0 downloads 

 

Then reset with keep my files gave me Attached File  IMAG2566-20170717-235447306.jpg   43.53KB   0 downloads

 

If I remember right the repair reboot of OS link suggests getting into safe mode which I cant get into.

 

I didnt choose remove everything yet as id like to try that last if possible. 

 

 

Tried the startup repair online got this back Attached File  IMAG2565-20170717-235448858.jpg   70.84KB   0 downloads

 

Hope this all helped some.  If I missed anything let me know .

Attached Files



#8 jwoods301

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Posted 17 July 2017 - 11:38 PM

Try booting from the installation media, and running the repair from that.



#9 MysterioMask

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Posted 18 July 2017 - 04:28 AM

Try booting from the installation media, and running the repair from that.

 

Just tried that, same thing

 

Attached File  IMAG2569-20170718-052010451.jpg   39.37KB   0 downloads

Attached File  IMAG2570-20170718-052008682.jpg   35KB   0 downloads

Attached File  IMAG2571-20170718-05200745.jpg   53.86KB   0 downloads

 

I am starting to believe that none of this is working because it reads as X:\ instead of C:\ initially.

 

I think something happened during the initial fix mbr stuff I tried I must have selected something incorrectly or pressed Y and hit enter without reading or something, and now it boots into startup repair because it is set as X now instead C:   but I could be wrong.


Edited by MysterioMask, 18 July 2017 - 04:29 AM.


#10 usasma

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Posted 18 July 2017 - 05:17 AM

When booting to Startup Repair, the system boots to a copy of Windows PE that resides in memory.  It names that drive X:

Then, it's supposed to scan the drives on the system and attempt to repair what it finds.

 

IMO the next step is to:

- backup your stuff

- then install Windows from the bootable media.  In the beginning it's going to ask you where to install it.  In that screen you can delete all the partitions on the disk and then install Windows.

Here's a link about that:  https://www.tenforums.com/installation-upgrade/74539-delete-format-partition-during-clean-install-windows.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 MysterioMask

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Posted 18 July 2017 - 10:47 PM

Bah, i didnt want to do that.  I have another hard drive i might install a new version of windows onto that.   Any idea what might have caused this to do mess up this badly?   

 

Things seemed to get progressively worse faster after new updates once the iwannacry virus came out.



#12 usasma

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Posted 19 July 2017 - 06:10 AM

You can install Windows on the other hard drive as a test if you'd like.

No idea of why it happened, I'm not even certain if it was a hardware or software problem.

Installing a clean copy Windows on another hard drive will tell us if it's hardware or software.

"Clean" is a current copy of Windows, getting ALL Windows Updates, no errors in Device Manager, and no 3rd party software installed.

 

If Windows doesn't crash, then it's either the software on the other disk, or it's the other disk.

If it does crash, then it's not software (because Windows is fully updated and there's no 3rd party software to mess with it) - so it must be hardware


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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