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Host App Service & App Explorer.Ink detected


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#1 razz3333

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Posted 03 July 2017 - 06:47 PM

I have an Acer laptop running the latest version of Windows 10.  I ran a scan with the latest versions of both RogueKiller and AdwCleaner and both flagged several entries of "Host App Service" and "App Explorer,Ink".

 

I don't know if these details matter, but I use MVPS Host File and I installed a VPN (but this was not activated when I did the scans).

 

One more thing: In the registry RogueKiller found two PUM.HomePage and one PUM.DNS.

I figure I can safely delete the two PUM.HomePage because they refer to Internet Explorer which I never use (I use Chrome).  However, I am not sure I should delete the PUM.DNS.

 

I assume it's safe to delete everything (except possibly PUM.DNS).  If it is, do you recommend deleting using RogueKiller or AdwCleaner?

 

Note: the first entry in orange is safe.  I know because that is in reference to a program I am developing using Visual Studio 2017.

 

2ugnvyx.jpg

 

r1n82e.jpg

 

Thank you for your time and effort.


Edited by razz3333, 03 July 2017 - 06:50 PM.


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#2 -Krockz

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Posted 03 July 2017 - 07:13 PM

As I can see it you have two options here:

 

1. Move this post to the dedicated malware section and ask and expert on this sort of thing to help.

 

OR (what I would do cuz I'm stubborn and like to figure things out on my own)

 

2. Google the entries individually and determine if you want them or not. 



#3 razz3333

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Posted 03 July 2017 - 07:51 PM

Move this post to the dedicated malware section and ask and expert on this sort of thing to help.

 

Thanks for your input -Krockz.  If I decide to post further, what forum am I supposed to use?



#4 -Krockz

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Posted 03 July 2017 - 07:54 PM

Please read this thread.



#5 razz3333

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Posted 03 July 2017 - 08:40 PM

Thank you -Krockz.



#6 -Krockz

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Posted 04 July 2017 - 05:01 PM

Your welcome. We're you able to find the help you need?

#7 razz3333

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Posted 04 July 2017 - 07:48 PM

No help yet.  I am researching online to try and decide what I should do  - i.e. delete or not.



#8 jwoods301

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Posted 04 July 2017 - 07:52 PM

I would do the following...


Download and run Malwarebytes Anti-Malware -

https://www.malwarebytes.org/antimalware/

Download and run the portable version of Zemana Anti-Malware

https://www.zemana.com/en-US/Download

Download and run Junkware Removal Tool -

https://www.bleepingcomputer.com/download/junkware-removal-tool/

Create a System Restore point first.
 

When a file is quarantined, it is not deleted, just "moved to a neutral location".



#9 razz3333

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Posted 04 July 2017 - 10:09 PM

I didn't need to download any of what you suggested - all three were already on my laptop.  I ran a scan with all three and all three found no issues.






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