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Disc drives both my dvd and blu ray say working but don't recognize any disc


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8 replies to this topic

#1 thor97267

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Posted 03 July 2017 - 05:59 PM

help

I think this all started when I purchased spybot. I tried a bunch of suggetions from youtube videos on deleting filters and that is NOT the answer.

ANY help would be appreciated,



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#2 GoofProg

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Posted 03 July 2017 - 06:06 PM

Try refreshing the devices from the system device manager.  



#3 thor97267

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Posted 03 July 2017 - 06:12 PM

I did

I actually deleted the drives and reloaded them.

still won't read a disc.



#4 -Krockz

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Posted 03 July 2017 - 06:19 PM

Try assigning the optical devices to a different letter. Below is a link that provides instructions on how to do so:

 

https://www.computerhope.com/issues/ch000038.htm

 

EDIT: To clarify why I am asking this. When doing some research on the issue, there seems to be a common connection between spybot and drive letters causing weird issues. 


Edited by -Krockz, 03 July 2017 - 06:21 PM.


#5 thor97267

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Posted 03 July 2017 - 06:34 PM

I changed it to letter O and it still did NOT read the disc.

But thanks for trying



#6 -Krockz

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Posted 03 July 2017 - 06:39 PM

Here is a link to some great support on disk drives:
 
Hope this helps.


#7 hamluis

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Posted 13 July 2017 - 01:59 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#8 thor97267

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Posted 15 July 2017 - 12:56 AM

http://speccy.piriform.com/results/guOHbUUHnwGrhyqMxLKlVXb



#9 thor97267

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Posted 15 July 2017 - 12:58 AM

I hope that I did that right




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