Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

HP All in One Seeing Double!


  • Please log in to reply
21 replies to this topic

#1 julowry

julowry

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:04:29 PM

Posted 03 July 2017 - 02:08 PM

I have an HP All in one that I replaced the motherboard now the screen is doubled on top of itself. You see 2 desktops and the mouse moves on both. What do y'all think it could be?



BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,690 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:29 AM

Posted 04 July 2017 - 11:27 AM

I need a clarification.  Is this a split image of the desktop with the same image above the other?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 julowry

julowry
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:04:29 PM

Posted 05 July 2017 - 07:46 AM

Yes, the same image on top and bottom. And it begins and boot. When the computer powers up you see 2 HP logos.



#4 Bulgaristan

Bulgaristan

  • Members
  • 278 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Bulgaria
  • Local time:05:29 PM

Posted 06 July 2017 - 10:51 AM

That leading me to two things. 1. The VGA not working properly. 2. The monitor has been damaged. If you have a spare monitor try on it and if you have the same result replace the VGA in case the VGA is integrated go and as for the warranty of the motherboard. In my career, I`ve seen this cause by VGA cable only once.

#5 julowry

julowry
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:04:29 PM

Posted 06 July 2017 - 11:26 AM

It's an all in one so there is no cable.



#6 JohnC_21

JohnC_21

  • Members
  • 24,295 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:29 AM

Posted 06 July 2017 - 12:18 PM

Because you see two Hp logo's this isn't a Windows problem but a hardware problem. I don't know how the screen attaches to the motherboard but you may want to detach and reattach the ribbon cable from the the screen to the MB if there is one, similar to a laptop.

 

I doubt it will help but try a powercycle. Shutdown and remove the power cord. Hold the power button down for 30 seconds. Attach the power cord and boot.



#7 julowry

julowry
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:04:29 PM

Posted 06 July 2017 - 01:00 PM

Yeah, I've tried all that. I believe it's with the motherboard and was just hoping of something simple that I'm overlooking. 



#8 JohnC_21

JohnC_21

  • Members
  • 24,295 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:29 AM

Posted 06 July 2017 - 01:53 PM

Does the computer allow you to attach an external monitor?

 

The only posts close to your problem I could find

 

https://www.vistax64.com/general-discussion/294035-laptop-has-double-image-screen.html

 

http://forum.notebookreview.com/threads/z70va-split-screen-video-problem.29403/



#9 julowry

julowry
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:04:29 PM

Posted 06 July 2017 - 01:57 PM

No on the external monitor. I'm certain it's hardware because even bios is split. Customer brought it in because the wouldn't power up.I replaced motherboard, it powers up now but does the double screen. I've ordered another MB to be certain.



#10 julowry

julowry
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:04:29 PM

Posted 10 July 2017 - 09:47 AM

Different motherboard, same result. Please HELP!!!



#11 JohnC_21

JohnC_21

  • Members
  • 24,295 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:29 AM

Posted 10 July 2017 - 09:50 AM

Since you replaced the motherboard with same result, then I would have to assume it's the connection between the motherboard and screen or the screen itself. Is the screen connected to the motherboard via a ribbon cable? 



#12 julowry

julowry
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:04:29 PM

Posted 10 July 2017 - 09:54 AM

Yes, it's a cable



#13 JohnC_21

JohnC_21

  • Members
  • 24,295 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:29 AM

Posted 10 July 2017 - 10:04 AM

Is the cable attached to the screen via a connector? Can you detach and attach the ribbon cable to the screen? 



#14 julowry

julowry
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:04:29 PM

Posted 10 July 2017 - 10:06 AM

I'll try that out.



#15 julowry

julowry
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:04:29 PM

Posted 10 July 2017 - 10:43 AM

Ok, tried that and still same thing!






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users