Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

My laptop shut down CLOCK_WATCHDOG_TIMEOUT


  • Please log in to reply
1 reply to this topic

#1 Lubike

Lubike

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:11:50 AM

Posted 03 July 2017 - 09:39 AM

Hi . 

I have a problem . My laptop always shut down when i start Dota 2. Others games like CSGO , H1z1  are going normaly . 

CLOCK_WATCHDOG_TIMEOUT 

The speed of processor 7 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 12 seconds since the last report.

Please help me somebody . 

 OS - Windows 8.1
· x64 
· What was original installed OS on system? - Windows 8.1 
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? No reinstall , is from purchase
· Age of system (hardware) - under 2 years
·

 Age of OS installation - have you re-installed the OS? same as hardware
· CPU - i7 5700HQ 2.70 GHz
· Video Card Gtx 970M
· MotherBoard - MSI



· System Manufacturer MSI
· Exact model number MSI GS 70 2QE

· Laptop 

 

 

Thank you for any help.

Attached Files


Edited by Lubike, 03 July 2017 - 09:56 AM.


BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:05:50 AM

Posted 03 July 2017 - 12:45 PM

Your UEFI/BIOS (version E1773IMS.307) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.  FYI - there are lot's of Windows Update failures in the WER section of the MSINFO32 report.

Lot's of errors with your Intel graphics in the WER section of MSINFO32 also.

Please uninstall the current Intel graphics software, then download and install a fresh copy of the latest compatible version.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

Please uninstall MSI Dragoon Gaming Center.  It's driver (winio64.sys) dates from 2010 and may not be compatible w/Windows 10

Please uninstall MSI SuperCharger.  It's driver (NTIOLib_X64.sys) is known to cause BSOD's on some Windows systems.  There are multiple copies of this driver scattered about the MSI directories, so you may see other errors related to other copies of this driver.

 

Finally, these errors may be related to bad hardware also - so please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sun Jul  2 10:05:46.236 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070217-46734-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.18725.amd64fre.winblue_ltsb.170607-0600
System Uptime:0 days 0:19:55.922
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 101, {18, 0, fffff803c6d01180, 0}
BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
Arguments:
Arg1: 0000000000000018, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff803c6d01180, The PRCB address of the hung processor.
Arg4: 0000000000000000, The index of the hung processor.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC
PROCESS_NAME:  dota2.exe
FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE!unknown_function
CPUID:        "Intel® Core™ i7-5700HQ CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: 2694
  BIOS Version                  E1773IMS.307
  BIOS Release Date             07/27/2015
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GS70 2QE
  Baseboard Product             MS-1773
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 30 08:42:43.143 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\063017-16640-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.18696.amd64fre.winblue_ltsb.170511-1554
System Uptime:0 days 0:11:35.829
Probably caused by :intelppm.sys ( intelppm!MWaitIdle+18 )
BugCheck 9C, {0, ffffd0016c582f60, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Arguments:
Arg1: 0000000000000000
Arg2: ffffd0016c582f60
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9C_GenuineIntel_STACKPTR_ERROR_intelppm!MWaitIdle
CPUID:        "Intel® Core™ i7-5700HQ CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: 2694
  BIOS Version                  E1773IMS.307
  BIOS Release Date             07/27/2015
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GS70 2QE
  Baseboard Product             MS-1773
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jul  2 10:05:46.236 2017 (UTC - 4:00)**************************
winio64.sys                 Fri Jun  4 00:08:03 2010 (4C087C23)
NTIOLib_X64.sys             Thu Oct 25 06:27:58 2012 (5089142E)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
SteelBus64.sys              Wed Jan  8 12:00:12 2014 (52CD841C)
xspltspk.sys                Wed Jun 11 16:59:54 2014 (5398C34A)
ETD.sys                     Wed Aug 27 21:55:41 2014 (53FE8C1D)
btfilter.sys                Mon Sep 15 19:30:21 2014 (5417768D)
bwcW8x64.sys                Mon Feb  9 13:03:19 2015 (54D8F667)
iaStorA.sys                 Wed Feb 25 09:00:42 2015 (54EDD58A)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
RTKVHD64.sys                Tue May  5 07:18:22 2015 (5548A6FE)
iwdbus.sys                  Thu Nov  5 18:10:07 2015 (563BE1CF)
e2xw8x64.sys                Tue Jan 26 18:57:45 2016 (56A807F9)
sptd.sys                    Sat Feb 13 11:05:57 2016 (56BF5465)
Qcamainx64.sys              Thu Feb 18 04:34:56 2016 (56C59040)
TeeDriverW8x64.sys          Thu Jul  7 17:27:40 2016 (577EC94C)
RtsPer.sys                  Thu Aug  4 05:11:14 2016 (57A306B2)
igdkmd64.sys                Thu Sep 29 10:43:27 2016 (57ED288F)
ssps2.sys                   Wed Oct 19 17:04:31 2016 (5807DFDF)
nvvhci.sys                  Tue Dec 27 20:44:00 2016 (586318E0)
nvvad64v.sys                Wed Apr  5 17:21:30 2017 (58E55FDA)
nvlddmkm.sys                Thu May 18 01:03:59 2017 (591D2B3F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 30 08:42:43.143 2017 (UTC - 4:00)**************************
SAlphaPS264.sys             Wed Mar  5 10:00:39 2014 (53173C17)
TeeDriverW8x64.sys          Mon Mar 28 14:59:41 2016 (56F97F1D)


http://www.carrona.org/drivers/driver.php?id=winio64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=SteelBus64.sys
http://www.carrona.org/drivers/driver.php?id=xspltspk.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
e2xw8x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=sptd.sys
http://www.carrona.org/drivers/driver.php?id=Qcamainx64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
ssps2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=SAlphaPS264.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users