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Something is freezing my computer


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#1 DarkD

DarkD

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Posted 02 July 2017 - 08:55 PM

For the past month my father has told me that his computer has been disabling his computer.  Basically, while he's doing something on his computer, a windows 10 chime sound will play over and over for about a minute and every time it chimes, his mouse starts acting wonky, and in the worst case, his computer will completely freeze.  Thus, requiring a hard restart.  

 

I tried deleting every chrome extension he has enabled that I didn't recognize.  I pushed various devices hooked into the computer, in case the devices were loose.  I tried unhooking a few unneeded devices.  The problem persists regardless.  

 

While the sound is chiming, something pops-up in the bottom right corner next to the clock, but only for a split second and I can't see what it is.  

 

I've only noticed the problem while I have chrome internet browser open, but I don't know if it's isolated to that.  I'm not the primary user of this computer and I only have limited access to this computer. 

 

Windows 10

 

NOTE: I am not sure how often I can access the computer in question, so it may be that I only get a chance to work once a week.  PLEASE don't hold back.  I know how computers work, so give me as much to work with as possible in a single post.  



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#2 jwoods301

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Posted 02 July 2017 - 11:01 PM

You might look into TeamViewer (free for personal use)...

https://www.teamviewer.com/en/

The person needing your help would just need have the TeamViewerQS (Quick Support client), but there is nothing they need to install. It would simply need to be run when you need to connect.

See the blue Quick Support buttom on the TeamViewer page.

Tutorials and videos can be found here...

https://www.teamviewer.com/en/support/videos/
 

 

Do the following on your Dad's system...

 

1. Check the Windows Event Logs for clues -

 

In Control Panel, enter event in the top-right search box and click View event logs in the result.

 

Expand the Custom Views folder and click on Administrative Events.

The Administrative Events contain Warnings, Errors, and Critical events from all event logs.

 

 

2. Check for and remove any malware -

 

Download and run AdwCleaner -

https://www.bleepingcomputer.com/download/adwcleaner/

Download and run Malwarebytes Anti-Malware -

https://www.malwarebytes.org/antimalware/

Download and run the portable version of Zemana Anti-Malware

https://www.zemana.com/en-US/Download

Download and run Junkware Removal Tool -

https://www.bleepingcomputer.com/download/junkware-removal-tool/

Create a System Restore point first.


Edited by jwoods301, 02 July 2017 - 11:15 PM.





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