Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help With My Laptop Black Screen also Cracked Cant See Using Monitor


  • This topic is locked This topic is locked
3 replies to this topic

#1 EliteBoss

EliteBoss

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:05:21 PM

Posted 02 July 2017 - 03:43 PM

Ok so i have a alienware i was downloading the root s7 google it to find it and i followed it pressed express install and my laptop started running slow so i turned it off and it does not have bios and it also does not show anything on the monitor accept cursor, it only does this for like 10 seconds then i can't see anything else i can not get into advanced setup or anything recovery, i have no bios and i need help, is there some usb drive i can put in which removes the virus or is there a way i can factory reset my computer without seeing the screen or maybe without turning it on please help me i really need to find a way to fix my computer and i don't know how to wipe my hard drive and get rid of the virus. Thank you for your time. Oh btw i have another computer thats where i am typing this. Also my screen is cracked on my laptop so i cant see anything to help fix it.


Edited by EliteBoss, 02 July 2017 - 03:44 PM.


BC AdBot (Login to Remove)

 


#2 polskamachina

polskamachina

  • Malware Response Team
  • 4,036 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:02:21 PM

Posted 05 July 2017 - 12:52 PM

Hi EliteBoss :)

 

My name is polskamachina and I would like to welcome you to the Malware Removal Forum. I will be helping you with your malware issues.

What follows below are some ground rules for this forum.
 
I will reply as soon as possible (typically within 24-48 hours). In turn, I ask that you please respond within 72 hours. If you know you will be away longer than that, please let me know. I am in California at GMT-7 hours (Pacific Standard Time). If I do not respond to you within 48 hours, feel free to send me a private message.

Some points for you to keep in mind:

  • Do NOT run any tools unless instructed to do so.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine. Running any additional tools may detect false positives, interfere with our tools, cause unforeseen damage, or system instability.
  • Do not attach logs or use code boxes, just copy and paste the text.
  • I cannot see your computer. Periodically update me on the condition of your computer, and provide as much detail as you can in every post.
  • Once things seem to be working again, please do not abandon the thread. I will give an "all-clean" message at the very end.
  • NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a flash drive, anywhere except on the computer.
  • NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. Please remember to copy the entire post so you do not miss any instructions.

Please explain the following:

Ok so i have a alienware i was downloading the root s7 google it to find it and i followed it pressed express install and my laptop started running slow so i turned it off and it does not have bios and it also does not show anything on the monitor accept cursor

Then you said:

Also my screen is cracked on my laptop so i cant see anything to help fix it.

Please tell me the make and model number of the computer with the cracked screen and whether or not it's the same computer where you suspect malware is installed.

 

polskamachina



#3 polskamachina

polskamachina

  • Malware Response Team
  • 4,036 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:02:21 PM

Posted 08 July 2017 - 06:12 PM

Hi EliteBoss :)

 
It's been a while since you've checked in. Did you need any more help with this? If not, this topic will be closed in 48 hours.
 
Please let me know if you have any questions.
 
polskamachina



#4 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,313 posts
  • ONLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:12:21 AM

Posted 11 July 2017 - 03:17 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users