My mom's having a really hard time with her new Dell computer (Windows 10 64x). She wound up at one stage having to reinstall Windows with Dell support, but since then she's been unable to install anything.
Because she lives in Montreal and I live in Toronto, I would like to remotely access her desktop. Once upon a time, back when MSN Messenger still existed, this was a very easy task to do with a senior, but now it's just become a complicated mess, what with her needing to figure out her IP address, name her computer, etc....
Is there a mom proof solution for me to connect with her computer so I can try and figure out what's going without causing either of us any undue stress?
Thank you so much in advance.