I've been asked to run TDSSKILLER on a pc with a likely root kit infection. It won't run.
Who asked you to run it?
Some types of malware will target security tools to keep them from running properly. In some cases it may be necessary to redownload TDSSKiller and rename it to something else (i.e. iexplore.exe, explorer.exe, winlogon.exe) before
beginning the download and saving to the computer. You can also give it a random name with a .com
file extension (i.e. 123abc.com, 456def.scr).
If TDSSKiller still will not run, and you are using Windows XP, Vista or Windows 7, another option to try is Symantec's Backdoor.Tidserv Removal Tool
) which has been successful in some cases.
If you need individual assistance with a malware infection, you should start a new topic
in the Am I infected? What do I do? forum
OR follow the instructions in the Malware Removal and Log Section Preparation Guide
. When you have done that, start a new topic and post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team.