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Router not connecting to the internet after virus 'removal'

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#1 anoelle


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Posted 02 July 2017 - 07:27 AM

My PC became infected with a particularly annoying virus, I couldn't install or uninstall anything, which even gave me problems in safe mode. Anyways, I resorted to reinstalling windows in hope that this would remove it. Afterward, I ran scans with both Kaspersky and Malwarebytes and both came up clean. I figured that it had been removed safely. However, just last night, my router started acting up - at first, it was just my PC that was having issues connecting to the internet; this seemed to be resolved after I updated my mobo's drivers and updated windows. But just this morning, it started to be an issue for all of my devices, as in the router itself just outright won't connect to the internet - the orange light appears every time I reset it. Could this be because of the virus? If so, is there any way to determine this?

Edited by Platypus, 02 July 2017 - 07:46 AM.
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#2 jwoods301


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Posted 02 July 2017 - 05:06 PM

In a Command prompt, do the following...


1. Type ipconfig /release and press Enter.


2. Type ipconfig /renew and press Enter.

Edited by jwoods301, 02 July 2017 - 05:08 PM.

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