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BSOD every few hours of usage


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#1 raydudeomg

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Posted 02 July 2017 - 02:56 AM

Recently I have been getting BSOD during usage. I always leave my system on and so far I have been getting one BSOD per day after using it for a few hours.

 

The BSOD error code always shows as CRITICAL_PROCESS_DIED so i tried using sfc /scannow and updating my BIOS but the BSOD still persists.

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#2 usasma

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Posted 02 July 2017 - 07:02 AM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

Your UEFI/BIOS (version 3401) dates from 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

There are many, many Windows Update failures in the WER section of the MSINFO32 report - to include failures on 01 July 2017.  So it's very important to check.

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

MSI Afterburner (along with EVGA Precision and Riva Tuner) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

Please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Having problems with the memory dumps, will post more later........

XXXXX


Edited by usasma, 02 July 2017 - 01:24 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

usasma

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Posted 03 July 2017 - 05:26 AM

Still having problems with memory dumps

Yours show crashes that may be caused by BitDefender (atc.sys)

Please uninstall it and test to see if that fixes it.


Edited by usasma, 03 July 2017 - 05:33 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
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Posted 06 July 2017 - 07:36 AM

Sorry for the delay, your post got shoved back in my browser history and I missed responding to it.
Here's the dump analysis - it also blames the atc.sys driver from BitDefender.

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

GPCIDrv64.sys               Thu Jul 10 08:58:31 2008 (48760777)
Gigabyte Easy boost related driver http://www.gigabyte.com/support-downloads/utility.aspx?cg=3
http://www.carrona.org/drivers/driver.php?id=GPCIDrv64.sys
 
intelide.sys                Sun Dec  7 00:16:35 2008 (493B5C33)
Intel IDE storage driver http://downloadcenter.intel.com/Default.aspx also at  
http://www.carrona.org/drivers/driver.php?id=intelide.sys
 
SiLib.sys                   Thu Jul 15 18:08:26 2010 (4C3F86DA)
USBXpress Development Kit http://www.silabs.com/SUPPORT/Pages/default.aspx
http://www.carrona.org/drivers/driver.php?id=SiLib.sys
 
SiUSBXp.sys                 Thu Jul 15 18:27:13 2010 (4C3F8B41)
Silicone Labs USBXpress Development Kit http://www.silabs.com/SUPPORT/Pages/default.aspx
http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys
 
tap0901.sys                 Thu Nov 24 13:50:27 2011 (4ECE91F3)
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO http://openvpn.net/index.php/open-source/downloads.html or http://forums.comodo.com/index.php?action=dlattach;topic=17220.0;attach=17692  Requires registration
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
 
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
Asus PCProbe Utility http://support.asus.com/download/download.aspx
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
 


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sat Jul  1 01:09:41.125 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\063017-98812-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:1 days 0:05:38.028
*** WARNING: Unable to verify timestamp for atc.sys
*** ERROR: Module load completed but symbols could not be loaded for atc.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck EF, {ffffb9086afe7640, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffb9086afe7640, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  0604
  BIOS Release Date             08/04/2015
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             Z170-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 29 00:57:01.096 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062817-110343-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:15 days 1:54:55.555
*** WARNING: Unable to verify timestamp for atc.sys
*** ERROR: Module load completed but symbols could not be loaded for atc.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck EF, {ffffb20c07eed3c0, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffb20c07eed3c0, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  0604
  BIOS Release Date             08/04/2015
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             Z170-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jul  1 01:09:41.125 2017 (UTC - 4:00)**************************
GPCIDrv64.sys               Thu Jul 10 08:58:31 2008 (48760777)
SiLib.sys                   Thu Jul 15 18:08:26 2010 (4C3F86DA)
SiUSBXp.sys                 Thu Jul 15 18:27:13 2010 (4C3F8B41)
tap0901.sys                 Thu Nov 24 13:50:27 2011 (4ECE91F3)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
RTKVHD64.sys                Thu Jun 11 02:15:49 2015 (55792795)
iaStorA.sys                 Mon Jul 27 05:26:48 2015 (55B5F958)
TeeDriverW8x64.sys          Tue Jul 28 13:35:42 2015 (55B7BD6E)
e1d65x64.sys                Thu Aug 13 05:14:29 2015 (55CC5FF5)
VBoxUSBMon.sys              Tue Sep 15 23:25:39 2015 (55F8E133)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
SeLow_x64.sys               Sun Oct 18 07:12:14 2015 (56237E8E)
Neo6_x64_VPN.sys            Sun Oct 18 07:12:27 2015 (56237E9B)
dtliteusbbus.sys            Mon Dec 28 08:05:52 2015 (568133B0)
bdfwfpf.sys                 Tue Feb  9 07:12:25 2016 (56B9D7A9)
trufos.sys                  Wed Jun 15 05:43:22 2016 (5761233A)
ALSysIO64.sys               Wed Jul  6 12:47:33 2016 (577D3625)
CorsairVBusDriver.sys       Thu Sep  8 08:00:48 2016 (57D152F0)
CorsairVHidDriver.sys       Thu Sep  8 08:00:50 2016 (57D152F2)
gzflt.sys                   Fri Oct 28 05:28:18 2016 (58131A32)
nvvhci.sys                  Tue Dec 27 20:44:00 2016 (586318E0)
SCDEmu.SYS                  Thu Feb  2 08:22:01 2017 (58933279)
nvvad64v.sys                Wed Apr 12 04:06:41 2017 (58EDE011)
avc3.sys                    Tue Apr 18 05:02:07 2017 (58F5D60F)
nvhda64v.sys                Tue May 16 09:02:27 2017 (591AF863)
edrsensor.sys               Fri May 26 08:48:19 2017 (59282413)
atc.sys                     Tue Jun  6 05:34:07 2017 (5936770F)
nvlddmkm.sys                Tue Jun 27 16:02:17 2017 (5952B9C9)
SleepStudyHelper.sys        ***** Invalid 2010 Invalid 2010 Invalid
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 29 00:57:01.096 2017 (UTC - 4:00)**************************
intelide.sys                Sun Dec  7 00:16:35 2008 (493B5C33)
nvvad64v.sys                Wed Apr  5 17:21:30 2017 (58E55FDA)
nvlddmkm.sys                Wed Jun  7 19:03:57 2017 (5938865D)


http://www.carrona.org/drivers/driver.php?id=GPCIDrv64.sys
http://www.carrona.org/drivers/driver.php?id=SiLib.sys
http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=SeLow_x64.sys
Neo6_x64_VPN.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dtliteusbbus.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
http://www.carrona.org/drivers/driver.php?id=CorsairVBusDriver.sys
http://www.carrona.org/drivers/driver.php?id=CorsairVHidDriver.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
edrsensor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
atc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

 

XXXXX


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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