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Windows 7 hangs on login


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18 replies to this topic

#1 Lombos

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Posted 01 July 2017 - 07:45 PM

Hello, my HP laptop suddenly developed a problem in which it will hang when trying to enter the password on login, forcing me to manually power off.

The only thing I can remember changing recently is installing a new version of Zbrush (which is now gone after a system restore).

The computer does boot up fine in safe mode.

I've tried the following:
System restore
Last known good config
Startup repair (no issues)
Sfc /scannow (no issues)
Windows memory diagnostic (no issues)
Unplugging everything and rebooting / rebooting from battery / rebooting without battery

From what I've read this could be driver related. However, I don't really know what to do from here. Any help would be greatly appreciated.

Thanks,
Oliver

BC AdBot (Login to Remove)

 


#2 jwoods301

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Posted 01 July 2017 - 08:37 PM

It is likely a driver issue.

 

When you boot into Safe Mode, go in to Device Manager, expand the entries, and look for devices with yellow or red warning icons.

 

I would also look at the Windows Event logs to see if there are any clues...

In Control Panel, navigate to Administrative Tools and click on Event Viewer.

Expand the Custom Views folder and click on Administrative Events.

The Administrative Events contain Warnings, Errors, and Critical events from all event logs.
 


Edited by jwoods301, 01 July 2017 - 09:00 PM.


#3 Lombos

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Posted 02 July 2017 - 09:12 PM

No warning icons in the Device manager, however I do have lots of errors under administrative events that are new to the time of when the login issue started.

 

The ones that stand out to me are the following...

 

Service Control Manager 7026 (below)

Service Control Manager 7001 (10 of these so I didn't post them)

Winlogin 6000 (below)

 

 

Log Name:      System
Source:        Service Control Manager
Date:          6/26/2017 9:50:33 PM
Event ID:      7026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Lombos-HP
Description:
The following boot-start or system-start driver(s) failed to load:
AFD
CLVirtualDrive
CSC
DfsC
discache
MpFilter
NetBIOS
NetBT
nsiproxy
Psched
rdbss
spldr
tdx
vwififlt
Wanarpv6
WfpLwf
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2017-06-27T04:50:33.259606600Z" />
    <EventRecordID>174529</EventRecordID>
    <Correlation />
    <Execution ProcessID="600" ThreadID="604" />
    <Channel>System</Channel>
    <Computer>Lombos-HP</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">
AFD
CLVirtualDrive
CSC
DfsC
discache
MpFilter
NetBIOS
NetBT
nsiproxy
Psched
rdbss
spldr
tdx
vwififlt
Wanarpv6
WfpLwf</Data>
  </EventData>
</Event>

 

 

 

 

 

Log Name:      Application
Source:        Microsoft-Windows-Winlogon
Date:          7/1/2017 4:05:58 PM
Event ID:      6000
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Lombos-HP
Description:
The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Wlclntfy" />
    <EventID Qualifiers="32768">6000</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-07-01T23:05:58.000000000Z" />
    <EventRecordID>59457</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Lombos-HP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>GPClient</Data>
    <Binary>D9060000</Binary>
  </EventData>
</Event>

 

 

Unfortunately I don't have the knowledge to know where to go from here. Let me know if any additional information would be useful. Again, I appreciate any help.

 

Thanks


Edited by hamluis, 29 July 2017 - 05:48 AM.


#4 jwoods301

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Posted 02 July 2017 - 10:45 PM

Follow the instructions for doing a Clean boot and see if the problem persists...

 

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows



#5 Lombos

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Posted 03 July 2017 - 12:45 AM

Did the clean boot, no change.



#6 jwoods301

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Posted 03 July 2017 - 12:49 AM

I would suggest downloading and running the portable version of Windows Repair (All-In-One).

 

http://www.majorgeeks.com/files/details/tweaking_com_windows_repair_portable.html

 

Fortunately, it runs in Safe Mode (which is recommended by the vendor).



#7 Lombos

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Posted 04 July 2017 - 02:09 PM

I ran through everything in tweaking and did the repair twice as they suggested. I have some good news and bad news.

 

Good news : I can now log in!

Bad news : When I log in I get a black screen with a movable cursor. Ctrl alt del does not work, I have to power off.

 

I looked it up and there are a lot of different suggestions of things to try, I figured since we've made progress I'd see what you would suggest before trying anything else. I truly appreciate all the help.

 

-Oliver


Edited by hamluis, 29 July 2017 - 05:49 AM.


#8 jwoods301

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Posted 04 July 2017 - 03:49 PM

Try the Clean Boot procedure in post #4.



#9 Lombos

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Posted 05 July 2017 - 10:19 PM

Did the clean boot and it went back to the previous issue of hanging on login. Reverted the clean boot and I was able to log in, but got the black screen after the "successful" login. :lmao:

 

Thanks!

-Oliver


Edited by hamluis, 29 July 2017 - 05:49 AM.


#10 jwoods301

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Posted 05 July 2017 - 11:41 PM

I would check for updates to your graphics drivers.



#11 Lombos

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Posted 06 July 2017 - 03:15 AM

Graphics drivers are up to date.

#12 jwoods301

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Posted 06 July 2017 - 03:26 AM

Let's see if there are errors on the hard drive..

 

Open an elevated Command prompt and type chkdsk /r and press Enter.

 

If that doesn't help, do the following malware checks...

 

Download and run AdwCleaner -
https://www.bleepingcomputer.com/download/adwcleaner/

Download and run Malwarebytes Anti-Malware -
https://www.malwarebytes.org/antimalware/

Download and run the portable version of Zemana Anti-Malware
https://www.zemana.com/en-US/Download

Download and run Junkware Removal Tool -
https://www.bleepingcomputer.com/download/junkware-removal-tool/

Create a System Restore point first.


Edited by hamluis, 29 July 2017 - 05:51 AM.


#13 Lombos

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Posted 07 July 2017 - 08:17 PM

I tried the disk check 3 times. Last one I let run for 16 hours, it always got hung up at 31% (different file # each time though) edit : at stage 4 of 5

 

AdwCleaner - 0 threats

 

Malwarebytes Anti-Malware - Crashed a few times, got BSOD once

 

portable version of Zemana Anti-Malware - wont run in Safe mode (doubley made sure it was the portable version)

 

Junkware Removal Tool - Worked, cleaned up ~10 files related to internet browsing

 

thanks!

-Oliver


Edited by hamluis, 29 July 2017 - 05:52 AM.


#14 jwoods301

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Posted 07 July 2017 - 08:47 PM

Do you have your Windows 7 installation media?

 

At this point you might consider doing a non-destructive no-reformat install (aka a repair install) of Windows 7, which will alllow you to keep your programs and files.

https://www.sevenforums.com/tutorials/3413-repair-install.html

You can pre-download all of the updates using the freeware tool WSUS Offline Update...

http://download.wsusoffline.net/

Good tutorial video...

https://youtu.be/aXAOvbNJYyE

This method will not work for OEM licenses.

To check your Product Key, download and run the free tool ShowKeyPlus...

https://github.com/Superfly-Inc/ShowKeyPlus/releases

If OEM shows in the Product ID, you do not have a retail version.

 

 

The alternative then would be a clean (from scratch) install. I would create a Linux Live CD (USB flash drive is fine), boot from that, and get your personal files backed up to removable media.


Edited by jwoods301, 07 July 2017 - 09:00 PM.


#15 Lombos

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Posted 07 July 2017 - 09:03 PM

Yes, I should. I'll have to search through some boxes this weekend.






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