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Bsod bad_pool_header on brand new pc


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#1 savata_15

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Posted 01 July 2017 - 04:31 PM

Hello guys! I made custom build pc two weeks ago with amd ryzen 5 1500x/1x 8gb ddr4 hyperx fury 2666 /r9 380 4gb/MSI b350m gaming pro motherboard/ FSP PSU hyper S 500/ Small SSD with large HDD combination. Self installed Windows 8.1 x64 bit.

Im getting bad_pool_header BSOD's at startup when the profile is loading. If the machine starts it behaves ok with no errors. Also after a boot in safe mode the next 2-3 boots are without BSOD's usually....
Tried nfc/scannow and DISM.exe /Online /Cleanup-image /Restorehealth with no success. Also tried driver verifier...with no success. I don't know what to do. I want to avoid reinstalling windows if possible.

BlueScreenView always shows ntoskrnl.exe as the cause of the BSOD.

Also did a few memtests with no problems reported as expected with brand new ram stick.
Also i couldnt run perfmon /report -> in cmd as admin it says i dont have permission to make that request, so im attaching only the sysnative zip.


Edited by savata_15, 01 July 2017 - 04:34 PM.


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#2 jwoods301

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Posted 01 July 2017 - 05:01 PM

No sysnative zip file attached.



#3 usasma

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Posted 01 July 2017 - 05:32 PM

ntoskrnl.exe (also seen as ntkrnlpa.exe, ntkrnlmp.exe, or ntkrpamp.exe) is the kernel (core) of the Windows operating system.  It is protected by security features and the Windows System File Checker.  As such, if ntoskrnl.exe was to blame, you'd be experiencing many more problems other than the occasional BSOD.

In most cases ntoskrnl.exe was blamed because a driver (typically a 3rd party driver) has corrupted the memory space that ntoskrnl.exe considers as it's own.  When this happens, ntoskrnl.exe typically finds unknown data (from the 3rd party driver) in it's memory space.  At this point the OS panics and throws a BSOD to prevent damage to the system.

If the culprit (the offending 3rd party driver) hasn't exited yet, then a BSOD analyst may be able to find traces of it in the reports/dumps.  If the culprit has exited, then the chase is on and further tests/reports will be needed to help identify what actually caused it.

More info here:  https://en.wikipedia.org/wiki/Ntoskrnl.exe


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 savata_15

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Posted 02 July 2017 - 01:39 AM

No sysnative zip file attached.

 Sorry, my bad.

Attached Files



#5 usasma

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Posted 02 July 2017 - 06:48 AM

Your UEFI/BIOS (version 2.30) dates from 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

46 Windows Update hotfixes installed.  Most systems have more than this.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

The drivers for these devices haven't been installed:

 

PCI Device    PCI\VEN_1022&DEV_145A&SUBSYS_145A1022&REV_00\4&C93BEE2&0&0039    The drivers for this device are not installed.
PCI Device    PCI\VEN_1022&DEV_1455&SUBSYS_14551022&REV_00\4&2B9CC193&0&0041    The drivers for this device are not installed.
PCI Device    PCI\VEN_1022&DEV_1451&SUBSYS_14511022&REV_00\3&11583659&0&02    The drivers for this device are not installed.

These are most likely the chipset drivers for your AMD system and should be available from the MSI support website for your motherboard.
Please download and  install them immediately!

 

More to follow....................


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 usasma

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Posted 02 July 2017 - 06:51 AM

Having trouble with the memory dumps.

The latest one blames amifldrv64.sys - an MSI DPC Latency Tuner driver

Please uninstall this program from your system and see if that helps.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 savata_15

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Posted 02 July 2017 - 01:07 PM

Having trouble with the memory dumps.

The latest one blames amifldrv64.sys - an MSI DPC Latency Tuner driver

Please uninstall this program from your system and see if that helps.

 Thanks for the help. I uninstalled the MSI GAMING APP which i used to play around with some RGB led strips. Windows seems to boot normally now, without BSODS from couple of restarts/shutdowns. It is likely that this app was the cause for all the trouble. MSI doesnt provide PCI drivers which is weird. I will avoid flashing bios for now (chance to brick brand new mobo is scary). Updating windows with the latest updates. I will post more feedback when i accumulate more windows boots to make sure i didn't just got lucky with the successfull boots today...



#8 usasma

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Posted 02 July 2017 - 01:16 PM

PCI drivers are usually included in the chipset drivers.

If MSI doesn't have chipset drivers, then try the AMD website:  http://www.amd.com/en-us/products/chipsets


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 usasma

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Posted 03 July 2017 - 05:38 AM

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

 

 

 

If still having BSOD problems, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


Edited by usasma, 03 July 2017 - 05:39 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 usasma

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Posted 06 July 2017 - 07:47 AM

Sorry for the delay, your post worked it's way down in my browser history and I missed it until just now.

Here's the dump file analysis............

 

Nearly all of the memory dumps blamed amifldrv64.sys - as was noted previously.

Also, older versions of ScreamingBee audio have been known to cause BSOD's on some Windows systems - so please uninstall it

And, the dumps show the Daemon Tools driver (dtsoftbus01.sys), so the Daemon Tools instructions in my previous post should be done also.

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sat Jul  1 16:38:41.092 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070117-8437-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
System Uptime:0 days 0:00:31.831
*** WARNING: Unable to verify timestamp for amifldrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for amifldrv64.sys
Probably caused by :amifldrv64.sys ( amifldrv64+1a04 )
BugCheck 19, {22, ffffd00020cca000, 0, 0}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000022,
Arg2: ffffd00020cca000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  SCEWIN_64.exe
FAILURE_BUCKET_ID: 0x19_22_VRF_amifldrv64!unknown_function
  BIOS Version                  2.30
  BIOS Release Date             03/24/2017
  Manufacturer                  MSI
  Product Name                  MS-7A39
  Baseboard Product             B350M GAMING PRO (MS-7A39)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul  1 16:37:25.893 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070117-27703-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
System Uptime:0 days 0:00:19.631
*** WARNING: Unable to verify timestamp for amifldrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for amifldrv64.sys
Probably caused by :amifldrv64.sys ( amifldrv64+1a04 )
BugCheck 19, {22, ffffd000233c4000, 0, 0}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000022,
Arg2: ffffd000233c4000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  SCEWIN_64.exe
FAILURE_BUCKET_ID: 0x19_22_VRF_amifldrv64!unknown_function
  BIOS Version                  2.30
  BIOS Release Date             03/24/2017
  Manufacturer                  MSI
  Product Name                  MS-7A39
  Baseboard Product             B350M GAMING PRO (MS-7A39)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul  1 16:16:39.318 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070117-9250-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
System Uptime:0 days 0:00:10.996
*** WARNING: Unable to verify timestamp for amifldrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for amifldrv64.sys
Probably caused by :amifldrv64.sys ( amifldrv64+1a04 )
BugCheck 19, {22, ffffd0013fac5000, 0, 0}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000022,
Arg2: ffffd0013fac5000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  SCEWIN_64.exe
FAILURE_BUCKET_ID: 0x19_22_amifldrv64!unknown_function
  BIOS Version                  2.30
  BIOS Release Date             03/24/2017
  Manufacturer                  MSI
  Product Name                  MS-7A39
  Baseboard Product             B350M GAMING PRO (MS-7A39)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jul  1 16:38:41.092 2017 (UTC - 4:00)**************************
ScreamingBAudio64.sys       Thu Jul  1 14:54:32 2010 (4C2CE468)
amifldrv64.sys              Tue Sep 13 02:30:53 2011 (4E6EF89D)
I2cHkBurn.sys               Mon Feb 17 20:34:54 2014 (5302B8BE)
AtihdWB6.sys                Mon Jul  6 21:23:28 2015 (559B2A10)
atikmpag.sys                Wed Aug 19 12:39:12 2015 (55D4B130)
amdacpksd.sys               Wed Aug 19 12:53:54 2015 (55D4B4A2)
atikmdag.sys                Wed Aug 19 13:03:45 2015 (55D4B6F1)
Rt630x64.sys                Thu Jul 14 05:01:05 2016 (578754D1)
amdpsp.sys                  Wed Dec  7 15:25:29 2016 (58487039)
NTIOLib_X64.sys             Wed Feb  1 21:36:50 2017 (58929B42)
RTKVHD64.sys                Tue Feb  7 06:19:23 2017 (5899AD3B)
AMDRyzenMasterDriver.sys    Mon Mar 27 23:29:24 2017 (58D9D894)
NTIOLib_X64.sys             Tue May 16 02:08:06 2017 (591A9746)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul  1 09:45:18.633 2017 (UTC - 4:00)**************************
dtsoftbus01.sys             Thu Jan 13 03:27:08 2011 (4D2EB75C)
NTIOLib_X64.sys             Thu Oct 25 06:27:58 2012 (5089142E)
IOMap64.sys                 Fri Apr 28 06:02:15 2017 (59031327)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 26 10:43:40.422 2017 (UTC - 4:00)**************************
NTIOLib_X64.sys             Wed Mar  8 22:15:04 2017 (58C0C8B8)


http://www.carrona.org/drivers/driver.php?id=ScreamingBAudio64.sys
http://www.carrona.org/drivers/driver.php?id=amifldrv64.sys
I2cHkBurn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
amdpsp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
AMDRyzenMasterDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 savata_15

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Posted 06 July 2017 - 11:56 PM

A few days have passed, and i can safely say that the bsod problem is gone and MSI GAMING APP was the cause. Meanwhile, i upgraded to windows 10 and updated my drivers to win10 versions. Also PCI drivers are no longer shown as missing, and everything is fine and smooth as it should be.
(About daemon tools- i removed daemon tools before i started this thread, because driver verifier led me to it, but it didnt remove the bsod problem.)

 

Huge thanks again for your help. I really appreciate it.
 



#12 usasma

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Posted 07 July 2017 - 06:24 AM

I'm glad to hear that all is well!  Great work!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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