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PCTechHotline, Vosteran, SearchSimple and more on all-in-one


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#1 CRodgers

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Posted 01 July 2017 - 12:58 AM

My mother-in-law had her paypal acct hacked.  Took a look at her all-in-one and it was really slow.  Saw window attachments for PCTechHotline.  Went through BleepingComputer's steps for removal of PCTechHotline (rkill, adwclean, MBAM).  AdwClean took out about 100 items (first time did BSOD, second time worked, third time was clean).  MBam took out 54 items.

 

Still very sluggish on browser and running apps.  Where do I go from here?

 

Thanks,

crodgers


Edited by CRodgers, 01 July 2017 - 12:59 AM.


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#2 buddy215

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Posted 01 July 2017 - 05:42 AM

Try using the programs below and afterwards if the browser problem still exists...you should back up bookmarks and do a complete uninstall of

the browser. That includes removing your profile which contains passwords, bookmarks and custom settings and add-ons.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

 

Download and run the FREE online scanner from Free Virus Scan | Online Virus Scan from ESET | ESET

  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 CRodgers

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Posted 04 July 2017 - 02:41 AM

I ran the tools above and cleaned things up.

 

My mother-in-law had just installed McAfee from her ISP just before giving the all-in-one to me to clean up.  Not sure if that is what is bogging this machine down or other things still infecting.  The machine is an HP 100B All-In-One, sporting an AMD E-350 @ 1.60 GHz with 2 GB RAM running 32-bit Win 7 Pro SP-1.  Still feels like something else is running in the background when I open a browser.  I uninstalled FireFox and installed Chrome.  Same sluggish feel.  Opening task manager with ctl-alt-del seems sluggish as well.

 

Eset originally found 2 issues, which it cleaned and I rebooted.  I ran ccleaner again to get it fresh.  I ran AdwCleaner and if found 2 registry keys and 2 browser items (search engines) to clean.  It supposedly cleaned those 2 engines last time as well, but somehow they were back after reboot.  I ran Eset again and it found 2 more threats.  This is with McAfee running and after eset already cleaned up 2 threats and rebooted.

 

I have also noticed something taking a lot of CPU in task manager - something like presentation font something.  I stopped the Windows Presentation Foundation Font Cache service and it stopped the process that was taking 25% or more CPU.

 

Thoughts?



#4 jwoods301

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Posted 04 July 2017 - 03:01 AM

Download and run Sysinternals' Process Explorer.

https://technet.microsoft.com/en-us/sysinternals/bb896653

See which process is using the most CPU and/or memory.

Double click on the process name and select the Threads tab to see which thread is using the most resources.

Also, enable the VirusTotal check in Process Explorer by clicking on Options > VirusTotal.com > Check VirusTotal.com

Use the built-in Windows Snipping Tool to grab screen shots.

Post the images on a site such as Dropbox, Imgur, etc. and paste the links to the images in the thread






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