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Admin password "needed" - can't run any AV software


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#1 corycar

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Posted 30 June 2017 - 02:15 PM

i can download any and all Anti-virus software, or anything for that matter - but I can't run it without an Administrator password. 

- this also is true when in "Safe Mode" and Safe mode with networking. 

 

This is normally a domain computer - it allows logon with an admin account - but not AS an administrator. 

 

I cannot ping or RDP into computer from a remote workstation, nor can I manage it remotely. 

I can't manage it locally. 

 

The computer works as normal basically - there are no obnoxious popups or ransomware indications...

 

BUT - when the system tries to install a driver, or do a windows update, you get the UAC window requesting admin account and password. 

 

HITMAN PRO used to help create a bootable USB to scan, but now it does not.  

 

I am trying to save users data - but will wipe PC if necessary. 

 

Anyone have any ideas?



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#2 nasdaq

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Posted 02 July 2017 - 08:41 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Repair these services.

Please Download Tweaking.com - Windows Repair from Here
  • Install and then run the program
  • Execute the instructions on Step 1 Important
  • Click Next on Step 2 Optional, do the Pre Scan skip Step 3 and 4 Optional for now.
  • On Step 5 Backup System Restore Do a Registry backup. When you have completed this click Next
  • Click Repairs - Open Repairs in the bottom right corner
  • Uncheck the All repair button then select just the item(s) listed below

  • 01 - Repair Registry Permissions
    03 - Reset Service permissions
    04 - Register System Files
    05 - Repair WMI
    10 - Remove Policies Set By Infections
    21 - Repair MSI (Windows Installer)
    26 - Restore Important Windows Services
    27 - Set Windows Service to Default Startup
    32 - Restore UAC (User Account Control) Settings
  • Click the Start button and let the process run to completion. Copy any error messages into Notepad, Save it on your Desktop. ( Reboot if asked to do so)
  • Please copy and paste the Contents of this file on your next reply.
===

Restart the computer normally.

How is the computer running now?

#3 nasdaq

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Posted 08 July 2017 - 07:07 AM

Are you still with me?




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