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5 replies to this topic

#1 Zebragirl199

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Posted 29 June 2017 - 11:16 PM

I get this popup that also tells me to call a number (844)763-5838

For emergency tech support call immediately

and that:  ​tdsskiller.exe  just crashed on your system

​call us not for instant premium support

 

​Is this for real, or should I really be afraid that my pc crashed??

 

​I hope I put this in the correct topic, please let me know so I can post again and where to post.

 

​Zebragirl199



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#2 britechguy

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Posted 29 June 2017 - 11:20 PM

This is a classic scam.

 

I will move this to the "Am I infected? What should I do?" forum as there may be some sort of cleanup necessary and you will be assisted with that, if it is needed, there.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

      Memory is a crazy woman that hoards rags and throws away food.

                    ~ Austin O'Malley

 

 

 

              

 


#3 jwoods301

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Posted 29 June 2017 - 11:38 PM

Do the following...

Download and run AdwCleaner -

https://www.bleepingcomputer.com/download/adwcleaner/

Download and run Malwarebytes Anti-Malware -

https://www.malwarebytes.org/antimalware/

Download and run Junkware Removal Tool -

https://www.bleepingcomputer.com/download/junkware-removal-tool/

Create a System Restore point first.
 



#4 buddy215

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Posted 30 June 2017 - 06:26 AM

That criminal's popup can often be removed by cleaning temporary files/ caches. Sometimes "legit" ad servers are being used and at other times

it is adware installed on the computer.

Do you have an ad blocker installed in your browser(s)?

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

  • download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.0.6.1469.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

Edited by buddy215, 30 June 2017 - 06:28 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 quietman7

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Posted 30 June 2017 - 01:06 PM

@ Zebragirl199

After cleanup, be sure to read this topic...Beware of Phony Emails & Tech Support Scams
.
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#6 Zebragirl119

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Posted 02 July 2017 - 11:00 AM

I appreciate all you help, I think my pc is ok for now, seems to be doing better.

 

:smilers:






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