Quick background. The computer began to act up, nothing significant on the computer.
It was a big box store computer, complete with recovery partition.
It started having problems, the recovery did not work, and then the clean install was used.
The immediate symptom that most sites that would help are blocked.
This was my red flag.
I then tried to install Norton, directly (this is on a computer that had just been reset to factory)
Unable to install directly.
I directly installed malware bytes, It is unable to connect for updates.
I am without the laptop, for likely 2-3 days, so I can not get more information. I do have a "Addition.txt" and a "FRST.txt" files, but as I did not have instructions, or the laptop available, I expect, I missed some important step/ switch, or command. This is all I have for now.
Not attaching two files until requested to do so.
they do appear to have some personal information, but nothing critical. (that I could Identify)
There is absolutly nothing installed on the machine, that was not installed as part of the corporate "beats" recovery garbage./ bloat they send with it.