I hoped I'd never have to post a request for help because the tools and contributors on this site are just so invaluable!! Anyway, it appears I have fallen victim to ransomware. I left Outlook open and possibly downloaded an infected email. All of my files now have a .A1CRYPT extension after the original extension. For example, filename.pdf.a1crypt
I went to https://id-ransomware.malwarehunterteam.com/ and uploaded a file along with the ransom note and it identified it as GlobeImposter 2.0.
Here's a screen shot of the ransom note:
I blanked out some of the personal ID....... The ransom note appears in every single folder that files were encrypted in. It's name is:
I know this name was also used for other instances of Ransomware that I've seen while researching my issue. I've tried system restore with no luck. I ran Avast with no luck either.....I'm completely lost at this point!!!! In addition to not being able to access any files, I also can't access the control panel. It seems all files have been encrypted except basic ones used for the OS.
As usual, you guys are my only hope!!!!!! I really appreciate everyone who is on here putting their time and talent to help people like me!!!!!