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#1 ged

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Posted 12 December 2004 - 06:19 AM

Can anyone please help resolve the problem of IE shutting down each time I try to open it? Many Thanks

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#2 Daisuke

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Posted 13 December 2004 - 08:00 AM

Logfile of HijackThis v1.98.2
Scan saved at 11:02:23, on 12/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\oracle\ora92\bin\omtsreco.exe
C:\oracle\ora92\bin\agntsrvc.exe
C:\oracle\ora92\Apache\Apache\apache.exe
C:\WINDOWS\system32\cmd.exe
C:\oracle\ora92\BIN\TNSLSNR.exe
c:\oracle\ora92\bin\ORACLE.EXE
C:\WINDOWS\System32\SLEE503.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\oracle\ora92\bin\dbsnmp.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\oracle\ora92\Apache\Apache\apache.exe
C:\WINDOWS\Explorer1.exe
C:\WINDOWS\System32\nutsrv4.exe
C:\oracle\ora92\jdk\bin\java.exe
C:\oracle\ora92\jdk\bin\java.exe
c:\oracle\ora92\bin\isqlplus
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
D:\Software\MultiDesk\multiDesk\multiDesk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\MailWasher Pro\MailWasher.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://broadband.blueyonder.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\WINDOWS\PCHealth\HelpCtr\System\panels\blank.htm
F2 - REG:system.ini: Shell=Explorer1.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: CCHelper Class - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper\CCHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\Program Files\Panicware\Pop-Up Stopper\pstopper.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: multiDesk.lnk = D:\Software\MultiDesk\multiDesk\multiDesk.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/08dafaee92d039...ip/RdxIE601.cab
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#3 Daisuke

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Posted 13 December 2004 - 08:12 AM

Hi

You are using Kazaa. This is not technically malware by itself, but it installs malware in order to run properly and it opens the door for every other nasty program you can think of. I strongly recommend that you remove it. Read this article for alternatives that will provide some of the same function without the garbage: http://www.spywareinfo.com/articles/p2p/ If you opt to remove it, first use Add/Remove Program to remove it and any reference to Altnet and P2P Networking. Go to your control panel, then to add/remove programs...uninstall P2P networking...If/when asked whether you also want to remove Altnet components, say 'Yes'.
P2P Networking is a totally useless Kazaa add-on, and it's been reported to be responsible for serious system slowdowns.

Please print or copy these instructions because you are not able to access the Internet in SafeMode.

Download Ad-aware SE 1.05: here
Install it. When you get the last screen, with the "Finish" button and 3 options, uncheck those three items.
Open AdAware and click the "Check for updates now" link. Close AdAware. Don't use it yet.

Download System Security Suite here:
System Security Suite Download & Tutorial. Unzip it to your desktop.
Install the program. Don't use it yet.

Make sure you are set to show hidden files and folders:
A. On the Tools menu in Windows Explorer, click Folder Options.
B. Click the View tab.
C. Under Hidden files and folders, click Show hidden files and folders.
D. Uncheck Hide extensions for known filetypes and Hide protected operating system files.
How to see hidden files in Windows

REBOOT into SafeMode by tapping F8 key repeatedly at bootup: Starting your computer in Safe mode

Run HijackThis!, press Scan, and put a check mark next to all these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\WINDOWS\PCHealth\HelpCtr\System\panels\blank.htm


Don't fix this if it's a copy of Windows Explorer
F2 - REG:system.ini: Shell=Explorer1.exe

O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART

O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/08dafaee92d039...ip/RdxIE601.cab


Close all other windows and browsers, and press the Fix Checked button.


Delete these folders:
C:\WINDOWS\System32\P2P Networking\ <-- this folder

Run AdAware, press the "Start" button, uncheck "Scan for negligible risk entries", select "Perform full system scan" and press "Next". Let AdAware remove anything it finds.

With all windows and browsers closed.
Clean out temporary and Temporary Internet Files.
A. Open System Security Suite.
B. In the Items to Clear tab thick:
- Internet Explorer (left pane): Cookies & Temporary files
- My Computer (right pane): Temporary files & Recycle Bin
Press the Clear Selected Items button.
Close the program.

REBOOT normally.

Run HijackThis! again and post a new log please.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#4 ged

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Posted 15 December 2004 - 02:37 PM

Thanks Cryo

Have carried out all of your instructions. Attached is new HijackThis log.

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#5 Daisuke

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Posted 15 December 2004 - 03:44 PM

Log looks clean...great job ! :thumbsup:

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

How did I get infected ? With steps so it does not happen again !

Glad I was able to help.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#6 ged

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Posted 19 December 2004 - 05:24 AM

Thanks Cryo

However, having followed all the instructions and installed and used the recommended software, the problem is still there. The only way I can access the internet is by openong IE with my cable modem switched off, waiting for the server cant be found error message, switching the modem back on and clicking refresh in IE. I can then access IE with no problems for the remainder of that session. When I shut down and try again the next day I encounter the same problem.
Attached is the latest HijackThis log.

Ged

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#7 Daisuke

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Posted 19 December 2004 - 09:45 AM

Logfile of HijackThis v1.98.2
Scan saved at 10:19:44, on 19/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\oracle\ora92\bin\omtsreco.exe
C:\oracle\ora92\bin\agntsrvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\cmd.exe
C:\oracle\ora92\Apache\Apache\apache.exe
C:\oracle\ora92\BIN\TNSLSNR.exe
C:\oracle\ora92\bin\dbsnmp.exe
c:\oracle\ora92\bin\ORACLE.EXE
C:\WINDOWS\System32\SLEE503.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Real\Update_OB\realevent.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
D:\Software\MultiDesk\multiDesk\multiDesk.exe
C:\WINDOWS\System32\nutsrv4.exe
C:\oracle\ora92\Apache\Apache\apache.exe
C:\oracle\ora92\jdk\bin\java.exe
C:\oracle\ora92\jdk\bin\java.exe
c:\oracle\ora92\bin\isqlplus
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\MailWasher Pro\MailWasher.exe
C:\hijackthis\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://broadband.blueyonder.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: CCHelper Class - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper\CCHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\Program Files\Panicware\Pop-Up Stopper\pstopper.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: multiDesk.lnk = D:\Software\MultiDesk\multiDesk\multiDesk.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab



ged please do not attach the log, copy and paste it.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#8 Daisuke

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Posted 19 December 2004 - 10:03 AM

Is your internet connection properly configured ?

I can see nothing suspect in your log.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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