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Reoccuring BSOD: Bugcheck 0x0000027 RDR_FILE_SYSTEM csc.sys


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#1 crtlaltdel

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Posted 29 June 2017 - 02:27 AM

Hi All, I'm quite new in this forum and would like to ask for your assistance.
 
Previously, I have a client who have been experiencing multiple/several times a week (in some instances a day) encountering BSOD: Bugcheck 0x00000027 RDR_FILE_SYSTEM csc.sys. In addition to this, the computer is having a hard time to turn off or do shutdown - Client had to manually power off (press the power button) the computer.
 
I've already did the following troubleshooting steps and didn't help at all to solve the issue.
- Performed Windows Update, CHKDSK, System File Checker, Memory Test
- Updated drivers (using Lenovo System Update tool)
 
We've already performed a clean installation of Windows (re-format/re-install) and somehow the error occurred again.
 
The Client has now a new computer and it still encountered the same BSOD error.

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#2 jwoods301

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Posted 29 June 2017 - 02:29 AM

See the posting instructions for this forum here...

 

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



#3 usasma

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Posted 29 June 2017 - 07:12 AM

Hotfix for this situation:

https://support.microsoft.com/en-us/help/981109/0x00000027-stop-error-when-you-try-to-log-on-a-client-computer-that-i

 

Run Driver Verifier if that doesn't fix it:  http://www.carrona.org/verifier.html

Let it crash the system at least 3 times (to be sure to capture the memory dumps)

I will analyze the dumps when you upload them (see my note about W7 support below).

 

***********************************************************************************************************

 

Regretfully, I can no longer afford to spend time analyzing systems with Windows 7 and earlier OS's.

My suggestions for them are:

1)  Perform a "clean" install of Windows to see if that stops the BSOD's:  http://www.carrona.org/canned.html#clean

2)  If that doesn't stop the BSOD's, then first try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html 
If all of the hardware diagnostics pass, try this procedure (designed for desktops, not real easy for laptops):  http://www.carrona.org/strpdown.html

Good luck!

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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