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BSOD W7 64 (win32k.sys)

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#1 Marco_105


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Posted 28 June 2017 - 08:32 PM


Am I die ?

While runing a game sudenly crash with BSOD.

I try to find what happend with 'WhoCrashed' and it give following report:

crash dump file: C:\Windows\Minidump\062917-6801-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x2640E)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF9600008640E, 0x0, 0x19)
file path: C:\Windows\system32\win32k.sys

Don't really know what win32k.sys could be, some advise ?

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#2 Marco_105

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Posted 29 June 2017 - 03:58 AM

SysnativeBSODCollection seems not running anyhting...


I run BSOD inspector and bring all zip file here ?

Edited by Marco_105, 29 June 2017 - 04:40 AM.

#3 usasma


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Posted 29 June 2017 - 07:12 AM

Regretfully, I can no longer afford to spend time analyzing systems with Windows 7 and earlier OS's.

My suggestions for them are:

1)  Perform a "clean" install of Windows to see if that stops the BSOD's:  http://www.carrona.org/canned.html#clean

2)  If that doesn't stop the BSOD's, then first try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html 
If all of the hardware diagnostics pass, try this procedure (designed for desktops, not real easy for laptops):  http://www.carrona.org/strpdown.html

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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