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Server 2012R2 VM BSOD


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#1 OscarMayer176

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Posted 28 June 2017 - 01:05 PM

Hello,

 

I am new to the forums and am looking for some assistance.  I have a Windows Server 2012 r2 that is randomly blue screening.  This server is a virtual machine running on a Windows Server 2012 r2 host runny Hyper-V.  From my research the bluescreen is being caused by a bad driver.  I have done all windows updates on both the guest and the host and installed the latest integration services setup disk so all drivers should be up to date.  I have attached the minidump.  Any help would be greatly appreciated!

Attached Files



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#2 usasma

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Posted 29 June 2017 - 06:26 AM

Is this a production server?  I ask because a lot of the things that I suggest involve testing that will interfere with the running of the server in production.

Also, some of the things I suggest will require repeated reboots.  And, if using Driver Verifier, it will force BSOD's

 

Please check these drivers to ensure that they are up to date and compatible with the OS:
When in doubt, download a fresh copy - uninstall the current copy - then install the freshly downloaded copy.

If they aren't absolutely needed while troubleshooting, it's best to just uninstall them until the problem is fixed.

VHDTrack.sys                Mon Jul 20 07:33:40 2015 (55ACDC94)
 This is most likely a driver file from AI Consulting for a product namedVHD Change Tracker

VHDTrack.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
KAPFA.SYS                   Fri May 20 12:28:27 2016 (573F3B2B)
 This is most likely a driver file from company Kaseya belonging to product Kaseya Agent.
KAPFA.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
GenericMount.sys            Mon Aug 22 11:08:22 2016 (57BB1566)
GenericMount Helper Service - Part of Symantec http://us.norton.com/downloads/index.jsp
http://www.carrona.org/drivers/driver.php?id=GenericMount.sys
 
SSRFsF.sys                  Mon Aug 22 11:12:08 2016 (57BB1648)
Symantec System Recovery http://www.symantec.com/support/index.jsp
http://www.carrona.org/drivers/driver.php?id=SSRFsF.sys
 
VTrack.sys                  Tue Aug 23 06:49:24 2016 (57BC2A34)
Symantec System Recovery http://www.symantec.com/support/index.jsp
http://www.carrona.org/drivers/driver.php?id=VTrack.sys

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Jun 28 03:03:14.875 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062817-38125-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.18685.amd64fre.winblue_ltsb.170427-1704
System Uptime:8 days 0:27:29.153
*** WARNING: Unable to verify timestamp for vmstorfl.sys
*** ERROR: Module load completed but symbols could not be loaded for vmstorfl.sys
*** WARNING: Unable to verify timestamp for vmbkmcl.sys
*** ERROR: Module load completed but symbols could not be loaded for vmbkmcl.sys
Probably caused by :volsnap.sys ( volsnap!VspWriteVolume+3c0 )
BugCheck 7F, {8, fffff8034106fe70, fffff80341059f80, fffff8033face486}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff8034106fe70
Arg3: fffff80341059f80
Arg4: fffff8033face486
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x7f_8_STACK_USAGE_RECURSION_volsnap!VspWriteVolume
CPUID:        "Intel® Xeon® CPU           E5620  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  090006
  BIOS Release Date             05/23/2012
  Baseboard Manufacturer        Microsoft Corporation
  Baseboard Product             Virtual Machine
  Manufacturer                  Microsoft Corporation
  Product Name                  Virtual Machine
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jun 28 03:03:14.875 2017 (UTC - 4:00)**************************
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
intelide.sys                Thu Aug 22 07:40:03 2013 (5215F893)
VHDTrack.sys                Mon Jul 20 07:33:40 2015 (55ACDC94)
KAPFA.SYS                   Fri May 20 12:28:27 2016 (573F3B2B)
GenericMount.sys            Mon Aug 22 11:08:22 2016 (57BB1566)
SSRFsF.sys                  Mon Aug 22 11:12:08 2016 (57BB1648)
VTrack.sys                  Tue Aug 23 06:49:24 2016 (57BC2A34)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
VHDTrack.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
KAPFA.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=GenericMount.sys
http://www.carrona.org/drivers/driver.php?id=SSRFsF.sys
http://www.carrona.org/drivers/driver.php?id=VTrack.sys
 

 

If none of this helps solve the problem, then please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 

While waiting for a reply, please run Driver Verifier (it may cause the server to crash, so if this is a production machine you can hold off on this)

If running Driver Verifier please use these instructions:  http://www.carrona.org/verifier.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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