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Network Adapter Not Working After Hard drive Installation


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#1 Tersael

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Posted 28 June 2017 - 01:42 AM

Hello all, I have a question that is really stumping and I hope you can help.

 

The computer that I'm having a problem with is my wife's HP Probook 6570b running windows 8.1, and the Network Adapter is no longer working after my brother installed a new hard drive. I have reinstalled all drivers and am not getting any errors for any of the Network adapters, or any other devices, when I look in device manager.

 

A few more relevant pieces of information may be as follows.

 

Under Network Adapters I have the following listed 

 

  1. Bluetooth Device (Personal Area Network)
  2. Bluetooth Device (RFCOMM Protocol TDI)
  3. Intel® 82579V Gigabit Network Connection
  4. Linksys AE1200 [The USB Wireless Network Adapter I bought so she could use our wifi in the interim)
  5. Microsoft Kernel Debug Network Adapter

I used a program I downloaded called Driver Easy to find the relevant drivers that the computer was missing and found what appears to be a Network Adapter stating that it is "unplugged" called 802.11n Wireless Lan Card, I have yet to find anything outside of this program hinting at the existence of such a Wireless Lan Card however.

 

Thank you all in advance for any and all help you can give me!

 

~Tersael



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#2 jwoods301

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Posted 28 June 2017 - 01:47 AM

I would steer clear of driver download sites.

 

You should be able to get the drivers from HP's site...

 
https://support.hp.com/us-en/product/hp-probook-6570b-notebook-pc/5212927/drivers



#3 Tersael

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Posted 28 June 2017 - 11:55 AM

I would steer clear of driver download sites.

 

You should be able to get the drivers from HP's site...

 
https://support.hp.com/us-en/product/hp-probook-6570b-notebook-pc/5212927/drivers

 

After installing any relevant drivers for hardware that may be affecting it off of the HP site, it seems that the problem still persists



#4 JohnC_21

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Posted 28 June 2017 - 12:41 PM

I don't see any 8.1 drivers on the USB dongle support site. I would look at purchasing something with known 8.1 support.

 

http://www.tp-link.com/us/products/details/cat-5520_TL-WN725N.html

 

Edit: With your USB dongle attached open Device Manger, right click and select properties of the USB dongle. Under the Details tab select Hardware IDs in the dropdown box. Copy and post the first line. 

 

According to the specs the computer has an Intel Centrino Advanced N6205. Is there any reason you are not using the built in Wifi? Was it defective?


Edited by JohnC_21, 28 June 2017 - 12:45 PM.


#5 Tersael

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Posted 28 June 2017 - 01:02 PM

I don't see any 8.1 drivers on the USB dongle support site. I would look at purchasing something with known 8.1 support.

 

http://www.tp-link.com/us/products/details/cat-5520_TL-WN725N.html

 

Edit: With your USB dongle attached open Device Manger, right click and select properties of the USB dongle. Under the Details tab select Hardware IDs in the dropdown box. Copy and post the first line. 

 

According to the specs the computer has an Intel Centrino Advanced N6205. Is there any reason you are not using the built in Wifi? Was it defective?

The USB Dongle works perfectly actually, the problem is the on board network adapter which is what I'm having issues getting to work after the installation of a new HD. I bought the USB so she could use wifi in the interim until we could get the on board network adapter running.

 

Here is the Hardware ID for the USB Dongle, though I don't think that's relevant as I think you misunderstood what I was asking.

 

USB\VID_13B1&PID_0039&REV_0001
 
And here is the Hardware ID for the Onboard Network Adapter which may be more helpful? I'm not certain.
 
PCI\VEN_8086&DEV_1503&SUBSYS_17AB103C&REV_04
 


#6 JohnC_21

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Posted 28 June 2017 - 01:18 PM

Sorry, I was under the assumption the problem was with the Wifi adapter.

 

I would first install the Chipset driver here and see if that solves the problem. Select your OS in the dropdown box.

 

If you still have problems:

 

Right click the Intel Gigabit adapter and select Uninstall. After Uninstall download and install the 8.1 driver here.



#7 Tersael

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Posted 29 June 2017 - 01:03 AM

Unfortunately, after doing both, neither possible solutions were successful



#8 jwoods301

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Posted 29 June 2017 - 01:30 AM

Make sure the system is connected to the onboard network adapter and the router.

 

In the Search box, type cmd.exe and double click on the result to start the Command prompt.

 

At the command line, type ipconfig /all > network.txt and press Enter.

 

This will create a text file named network.txt in the C:\Users\<Your User Name> folder.

 

Open the file in Notepad, and copy/paste the text in the thread.



#9 Tersael

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Posted 29 June 2017 - 12:49 PM

Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Heather
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : rd.shawcable.net
 
Ethernet adapter Ethernet 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® 82579V Gigabit Network Connection
   Physical Address. . . . . . . . . : D4-C9-EF-4F-1C-B1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi 2:
 
   Connection-specific DNS Suffix  . : rd.shawcable.net
   Description . . . . . . . . . . . : Linksys AE1200
   Physical Address. . . . . . . . . : 60-38-E0-DC-09-D0
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d1e7:d571:79f9:e4f6%20(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.154(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, June 28, 2017 12:29:45 PM
   Lease Expires . . . . . . . . . . : Wednesday, July 5, 2017 11:41:58 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 459290848
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-2D-72-71-74-D0-2B-AD-45-64
   DNS Servers . . . . . . . . . . . : 64.59.135.149
                                       64.59.128.111
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 0C-84-DC-D7-97-55
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.rd.shawcable.net:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : rd.shawcable.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:ce1:77b:3f57:ff65(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::ce1:77b:3f57:ff65%17(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled


#10 JohnC_21

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Posted 29 June 2017 - 01:01 PM

As strange as this may sound this has helped some people where the LAN adapter is detected but with no connection.

 

Powercycle the computer. Pull the power and main battery if easily accessible. Hold the power button down  for 30 seconds. Attach the power and replace the battery.

 

I would also reset your UEFI setting to default.



#11 Tersael

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Posted 29 June 2017 - 01:46 PM

After completing the powercycle and then returning the UEFI setting to default my network adapter is once more working! Thank you very much everyone for your help!

 

~ Tersael



#12 GoofProg

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Posted 29 June 2017 - 02:18 PM

If you see it and it worked at one point.  You could try to boot to a live linux system to see if the hardware works too.

If you reinstalled the driver and it still shows as "!" or not showing up in the driver list then you may have to reinstall the system. 

Sometimes introducing a different NIC works but sometimes it has the same problem.

(somehow the registry got botched up)

Maybe do a system restore from a successful previous state.



#13 jwoods301

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Posted 29 June 2017 - 02:24 PM

If you see it and it worked at one point.  You could try to boot to a live linux system to see if the hardware works too.

If you reinstalled the driver and it still shows as "!" or not showing up in the driver list then you may have to reinstall the system. 

Sometimes introducing a different NIC works but sometimes it has the same problem.

(somehow the registry got botched up)

Maybe do a system restore from a successful previous state.

 

The OP posted right above your post that it is now working...






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