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The requested resource is in use....Arghhh


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#1 dmsanchezt

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Posted 27 June 2017 - 04:50 AM

Hey guys, I have been lurking around here for the past 3-4 days trying to find a fix on this annoying virus. I'm not much of a pc wiz. I have tried a lot of the suggestions here, but alas, many fail (presumably because these fix lists I have tried are personalized).

 

I am unable to execute Anti-malware bytes. I ran Anti- rootkit, but it scans and eventually freezes on me, although it found up to 5500 malware. I can't execute rkill. This has just been the worst.

 

I'll attach these files in hope to get some fix. Appreciate all the help.

 

Thanks,

-- D.

 

Attached File  FRST.txt   63.14KB   0 downloads

Attached File  Addition.txt   47KB   0 downloads



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#2 Aura

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Posted 27 June 2017 - 06:58 AM

Hi dmsanchezt :)
 
My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)
 

I ran Anti- rootkit, but it scans and eventually freezes on me, although it found up to 5500 malware.


If you let MBAR run his scan, close all your programs and leave the computer be for the time being, I guarantee you that the scan will finish eventually. Once done, let MBAR delete all the threats it found, restart your computer and copy/paste the content of the "mbar-log-TODAY'S-DATE.txt" log that can be found in the MBAR folder.

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#3 Aura

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Posted 01 July 2017 - 04:34 PM

Hi dmsanchezt,

Are you still with me?

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#4 dmsanchezt

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Posted 01 July 2017 - 05:10 PM

Hi Aura. I missed all of these messages. Yes! My computer is finally clean. Trust me, MBAR was not going to finish. Ever. I tried like 20 times.

 

What helped: Zemana. Cleaned a few things. which helped for MBAR to finally complete. I was so happy to see it finally end. After this, everything else started working (i.e. rkill, adwcleaner)

 

Thanks for your help. This forum was clutch. I know little about computers, but on trying bunch of different things on this forum, eventually led to success.

 

Thank you all!!!!!


BTW, feels like a brand new computer.



#5 Aura

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Posted 01 July 2017 - 05:13 PM

MBAR would have finished scanning eventually. It never failed on that infection on all the threads I worked on. Of course it might go into a "Not responding" mode, or take hours to complete, but it will eventually go through :)

Though I'm glad to know that you managed to clean the infection. Would you like me to do a quick check-up, just to make sure that there's nothing left?

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#6 dmsanchezt

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Posted 01 July 2017 - 05:19 PM

Sure thing! Good to know about MBAR.



#7 Aura

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Posted 01 July 2017 - 05:24 PM

In that case, please run a new scan with FRST and provide me a fresh set of logs.

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#8 dmsanchezt

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Posted 01 July 2017 - 05:32 PM

Thank you for your help, Aura.

Attached Files



#9 Aura

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Posted 03 July 2017 - 12:02 PM

Sorry for the delay. Only a couple of things left to remove.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.
  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located);
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Click on the Fix button;
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
  • Copy and paste its content in your next reply;

Attached Files


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#10 dmsanchezt

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Posted 03 July 2017 - 07:24 PM

Fix result of Farbar Recovery Scan Tool (x64) Version: 03-07-2017 01
Ran by Denise (03-07-2017 20:15:34) Run:3
Running from C:\Users\Denise\Desktop
Loaded Profiles: Denise (Available Profiles: Denise)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CloseProcesses:
CreateRestorePoint:

HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION

ProxyEnable: [S-1-5-19] => Proxy is enabled.
ProxyServer: [S-1-5-19] => 127.0.0.1:8003
ProxyEnable: [S-1-5-20] => Proxy is enabled.
ProxyServer: [S-1-5-20] => 127.0.0.1:8003

S4 srcsrv2; C:\WINDOWS\src_srv_2\winsrcsrv.exe [17920 2017-06-13] () [File not signed]

Task: {14DE7C8E-4B31-4B68-AD7E-C247149A079B} - System32\Tasks\AVGPCTuneUp_Task_BkGndMaintenance => C:\Program Files (x86)\AVG\AVG PC TuneUp\tuscanx.exe
Task: {CD528F32-E27A-4E41-89EF-EC5DCBD7299B} - \Adobe Flash Player Updater -> No File <==== ATTENTION

AlternateDataStreams: C:\ProgramData\Temp:0FF263E8 [340]
AlternateDataStreams: C:\ProgramData\Temp:288F7916 [138]
AlternateDataStreams: C:\ProgramData\Temp:97997E0E [211]

HKLM\...\StartupApproved\Run32: => "AvgUi"

C:\Program Files (x86)\AVG
C:\Users\Denise\AppData\Local\rhwzpfq
C:\Users\Denise\AppData\Local\Z@!-f2045f41-8583-4535-ae5d-d35afadab1e7.tmp
C:\Users\Denise\AppData\Local\Z@S!-dad39561-4189-4df9-b280-b8c3d2c61db1.tmp
C:\WINDOWS\src_srv_2

EmptyTemp:
*****************

Processes closed successfully.
Restore point was successfully created.
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender => key removed successfully
HKU\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyEnable => value removed successfully
HKU\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyServer => value removed successfully
HKU\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyEnable => value removed successfully
HKU\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyServer => value removed successfully
HKLM\System\CurrentControlSet\Services\srcsrv2 => key removed successfully
srcsrv2 => service removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{14DE7C8E-4B31-4B68-AD7E-C247149A079B} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{14DE7C8E-4B31-4B68-AD7E-C247149A079B} => key removed successfully
C:\WINDOWS\System32\Tasks\AVGPCTuneUp_Task_BkGndMaintenance => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\AVGPCTuneUp_Task_BkGndMaintenance => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{CD528F32-E27A-4E41-89EF-EC5DCBD7299B} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{CD528F32-E27A-4E41-89EF-EC5DCBD7299B} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Adobe Flash Player Updater => key removed successfully
C:\ProgramData\Temp => ":0FF263E8" ADS removed successfully.
C:\ProgramData\Temp => ":288F7916" ADS removed successfully.
C:\ProgramData\Temp => ":97997E0E" ADS removed successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32\\AvgUi => value removed successfully
HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\AvgUi => value not found.
C:\Program Files (x86)\AVG => moved successfully
C:\Users\Denise\AppData\Local\rhwzpfq => moved successfully
C:\Users\Denise\AppData\Local\Z@!-f2045f41-8583-4535-ae5d-d35afadab1e7.tmp => moved successfully
C:\Users\Denise\AppData\Local\Z@S!-dad39561-4189-4df9-b280-b8c3d2c61db1.tmp => moved successfully
C:\WINDOWS\src_srv_2 => moved successfully

=========== EmptyTemp: ==========

BITS transfer queue => 32768 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 11657961 B
Java, Flash, Steam htmlcache => 492 B
Windows/system/drivers => 5776756 B
Edge => 142669344 B
Chrome => 1479814 B
Firefox => 420639691 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 8629 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 128 B
LocalService => 22140 B
NetworkService => 1529584 B
Denise => 455457876 B

RecycleBin => 0 B
EmptyTemp: => 991.1 MB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 20:16:15 ====



#11 Aura

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Posted 03 July 2017 - 07:25 PM

The fix went through without a hitch :)

How's your system behaving now? Are there any other issues that needs to be addressed?

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#12 dmsanchezt

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Posted 03 July 2017 - 07:27 PM

None at all. Appreciate all of your help. I'd treat you for dinner if I could. Thanks!!!!!



#13 Aura

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Posted 03 July 2017 - 07:30 PM

I'll take you up on your offer if I have visit your city one day!

Since there are no signs of infection anymore in your logs, and you just told me that there are no more issues left to address, I guess we're done here. We'll wrap it up by running DelFix to delete the tools and logs that were used in this clean-up.

BWuhenj.pngDelFix
Follow the instructions below to download and execute DelFix.
  • Download DelFix and move the executable to your Desktop;
  • Right-click on DelFix.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Check the following options :
    • Activate UAC;
    • Remove disinfection tools;
    • Create registry backup;
    • Purge system restore;
    • Reset system settings;
  • Once all the options mentionned above are checked, click on Run;
  • After DelFix is done running, a log will open. Please copy/paste the content of the output log in your next reply;
Qt25440.pngTips, tricks, advice and recommendations

Now it's time to give you some tips, tricks, advice and recommendations on how to protect your system and prevent you from being infected in the future. This is where I'll explain basic security measures that you should take to protect and harden your system, and also make sure it stays as safe and secure as possible against hackers and malware. You are free to ignore the recommendations listed below, although I obviously do not recommend it. If you have any questions about one of the points covered in the speech below, feel free to ask me your questions here directly so I can answer them and guide you.

Windows Updates

Keeping Windows up to date is one of the first steps in having a safe and secure system. The Security Updates that Windows receives are meant to fix exploits and flaws in it that makes it more secure and not exploitable by hackers. In order to do that, you should always install the Security Updates, known as "Important Updates" on your Windows system. These updates are released on the second Tuesday of every month, but some are also released before if they are emergency/critical Security Updates. Let's make sure that you have all your Important Updates and Recommended Updates installed and that your Windows Updates are set to be installed automatically.Keeping your programs up-to-date

Like keeping Windows updated, keeping your installed programs up-to-date is another important step in having a safe and secure system. Outdated programs can be exploited by hackers and malware to infect a system and take it over. This is especially true today with the rise of Exploit Kits which is one of the biggest attack vectors to distribute malware. Therefore, you should always keep vulnerable programs like Adobe Flash Player, Adobe Shockwave Player, Java, Silverlight, etc. updated to their most recent version (even better, you don't have to install them if you don't use them). Programs like eLDnJfI.pngSecuniaPSI and dqVs5wj.pngHeimdal Free will scan your system for outdated programs, and help you identify them, as well as update them.

Antivirus, Antimalware, Firewall and Anti-Exploit/Ransomware

Having a decent security setup (led by an Antivirus) is the most crucial step to protect a system. These programs are a layer of defence that will prevent a system from being infected, or if it somehow ends up infected, help mitigate the infection and remediate it. Ideally, you should have on your system one Antivirus (never more than one installed at the time), one Antimalware (you can install multiple of these, assuming they do not conflict with each other and the other security programs installed), one Firewall and if you wish, one Anti-Exploit and/or Anti-Ransomware (since Ransomware are currently the most dangerous threat around and it can hit anywhere). Here are a few programs worth checking out if you don't have one yet.

Note: The programs listed below are all free to use or they have some sort of trial. Some of them have a paid version that provides more features, while a lot of other good programs only have a paid version but aren't listed there (such as Kaspersky and ESET Antivirus products).

AntivirusAntimalwareFirewall
Starting in Windows Vista, the Windows Firewall greatly improved and will satisfy the needs of most users. If you do not have an Internet Suite Antivirus program (which includes a firewall) and you want to use a 3rd party firewall, you can consider the options below.
  • 7p3JzTS.pngGlassWire - Has both a free and paid version (with different packages);
  • MQIMh6k.pngWindows Firewall Control - Gives you more control over your Windows Firewall;
  • 5RXGshU.pngTinyWall - Lightweight firewall implementing the Windows Firewall and giving you more control over it;
Anti-Exploit/Anti-RansomwareWeb Browsers and Web Browsing

Web Browsers could be considered as the closest door between a malware and your system. This is where most malware goes through to infect a system, and therefore it should be the program(s) you want to secure the most. There are two ways of going about it: hardening your web browser via extensions, and having good browsing habits.

Hardening your web browser means to install extensions that will help it protect itself (and your system on the same occasion) against Exploit Kits, MiTM attacks, etc. but also you at the same time. Here are a few extensions that I recommend you to install.
  • uBlock Origin: Efficient multi-purpose blocker that is lightweight on RAM and CPU usage (Google Chrome and Mozilla Firefox, called uBlock on Opera);
  • HTTPS Everywhere: Extension that converts your HTTP (unencrypted) requests to HTTPS (encrypted) ones (Google Chrome, Mozilla Firefox and Opera);
  • Web of Trust: Website reputation, rating and review extension that will help you quickly identify bad and suspicious sites from good ones (every web browsers);
  • NoScript: NoScript is a script blocker (Java, Flash, JavaScript, etc.) for Mozilla Firefox and Firefox-based browsers (Mozilla Firefox and Firefox-based web browsers);
  • uMatrix: For advanced users, a point and click matrix-like extensions that allow you to control requests done on a webpage (based on source, destination and type) (Google Chrome, Mozilla Firefox and Opera);
  • LastPass: Secure password manager allowing you to create, manage, and use passwords you save in your LastPass account (every web browser);
As for safe browsing habits, you can find tons of guides, tutorials, articles, etc. online that will highlight the basics you need to follow (only visit websites you trust, do not click on ads, do not download files from untrusted sources, use a password manager, always verify the URL of a website and make sure it's correctly typed, etc.), and even what you can do if you want to take it a step further (create a fake email address for spam emails, browse the web in a privacy mode, etc.). Here are a few:As you can see, there are plenty of resources out there. Simply Googling "good browsing habits" or "safe browsing habits" should allow you to find a lot of them.

Other recommendations

Even if you follow every recommendation that I listed here, in the end, it's also your job to be careful when browsing the web and downloading files if you don't want to get infected. Therefore, if you use your brain (common sense) when browsing the web, downloading programs and files, etc., you have far less chances to get infected by a malware. If for example you're not sure if a website is legitimate or not, or if a file is safe to download and execute, or if a program looks "too good" to be free, I suggest you to avoid going to that website, downloading that file or using that program.

Here are a few guides, tutorials, articles, etc. that you could read in order to learn more about computer protection and security to improve your current computer protection setup but also improve your good web browsing and computer usage practices :gRvSooB.pngThe End!

And that's it! Now that you know more about how to protect your computer and secure it, you're good to go back to your online activities, but in a safe and secure way! You are also free to stay on the forums and ask for help in different topics if you ever need to. Just make sure that you post your question/issue in the right section to get the best assistance possible. And if you ever get infected again (which I hope you wont!), you can always comeback in this section to get another checkup with one of our trained malware removal member.

Do you have any questions before I close this thread? :)

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#14 dmsanchezt

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Posted 03 July 2017 - 08:14 PM

No further questions.

 

Thanks plenty for all of the help. The city is near Buffalo, NY.

 

That's a wrap.



#15 dmsanchezt

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Posted 03 July 2017 - 08:23 PM

# DelFix v1.013 - Logfile created 03/07/2017 at 21:15:50
# Updated 17/04/2016 by Xplode
# Username : Denise - DESKTOP-QC663RU
# Operating System : Windows 10 Home  (64 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\Denise\Desktop\FRST-OlderVersion
Deleted : C:\Users\Denise\Desktop\Addition.txt
Deleted : C:\Users\Denise\Desktop\adwcleaner_6.047.exe
Deleted : C:\Users\Denise\Desktop\Fixlog.txt
Deleted : C:\Users\Denise\Desktop\FRST.txt
Deleted : C:\Users\Denise\Desktop\FRST64.exe
Deleted : C:\Users\Denise\Desktop\rkill.com
Deleted : C:\Users\Denise\Desktop\rkill.exe
Deleted : C:\Users\Denise\Desktop\rkill.scr
Deleted : C:\Users\Denise\Desktop\Rkill.txt
Deleted : C:\Users\Denise\Downloads\JRT.exe
Deleted : C:\Users\Denise\Downloads\Información.txt

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #41 [Windows Update | 06/27/2017 10:26:42]
Deleted : RP #42 [Windows Update | 06/27/2017 10:27:02]
Deleted : RP #43 [Malwarebytes Anti-Rootkit Restore Point | 06/27/2017 10:41:24]
Deleted : RP #46 [Installed ASUS Smart Gesture | 07/04/2017 01:04:28]
Deleted : RP #47 [Installed ASUS Smart Gesture | 07/04/2017 01:06:41]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########
 






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