My father called me and said that when he starts his Windows Edge from the task bar he get a blue screen pop up that says he has a security warning..he has a trojen..he needs to call support..blah blah blah...(he is 80) he only had Windows Defender as his protection come to find out. I had him install SuperAntiSpyware...Emsisoft Internet Security....I had him disk clean and systems clean....ran everything...lots was found with Anti..600+...3 found with Emsisoft...when we went to start his Windows Edge it still came up. I had him turn on task manager and I went to process and turn off anything that had Microsoft Edge wording in it. I also had him install FireFox...I unpinned his Edge link and deleted it as well and I had him uninstall McAfee which was not supposedly running but he said he was getting requests to upgrade...(very trying time when one can not understand what is working or how to get around the keyboard) Not that I am any good either but I am trying to learn. His email now works...and he can get online with FireFox. I told him he STILL has a virus and I would try to determine how to get it out and he should not use any personal info or financial info on his system until it is cleaned out proper. I am not able to do it proper apparently as of yet. I know there is RKill and Hitman Pro...but I see that things need to be in safe mode and he is not reliable enough to do what i am asking of him. I hear him clicking when I am not asking him to click..(many miles away) any thought about how to help and what to do?
He obtained the virus from false email from Comcast that he feel for thinking they needed his information for whatever reason...a few days ago