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Windows 10 crashes roughly same time every day.


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#1 rich839

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Posted 26 June 2017 - 08:31 PM

I am new here and don't have any programming experience. My newish laptop (Lenovo) only 5 months old and only used for a few programs and nothing social media crashes every day at roughly the same time. 2 of the programs come back online within a couple of minutes with no adverse affect but the third stays locked. I have to close it down and reopen.



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#2 zainmax

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Posted 26 June 2017 - 09:11 PM

You're likely to be doing some sort of scheduled activity, some kind of upgrade, updating, some kind of scanning, defragment or anything else. Find timed activities.
You can use Windows own Task Scheduler (make link %windir%\system32\taskschd.msc /s ) or open from Windows Administrative Tools folder
(%ProgramData%\Microsoft\Windows\Start Menu\Programs\Administrative Tools) or use some 3 part task manager.


#3 rich839

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Posted 26 June 2017 - 10:07 PM

The replay came back:
 
You're likely to be doing some sort of scheduled activity, some kind of upgrade, updating, some kind of scanning, defragment or anything else. Find timed activities.
You can use Windows own Task Scheduler (make link %windir%\system32\taskschd.msc /s ) or open from Windows Administrative Tools folder
(%ProgramData%\Microsoft\Windows\Start Menu\Programs\Administrative Tools) or use some 3 part task manager.
 
To which I have responded:
 
That does not look like it. I am running 3 separate programs (one is a webinar) which I have run for the last 5 months. Two are trading platforms and are linked to international FOREX clocks as well as linked together. The third, the webinar, is linked to the my host company. It appears that one of the trading platforms may be the problem as that one does not come back online when the other two do. There is no upgrading or scanning or defragmenting going on. The whole system runs live so I guess it is constantly updating. The only link to windows 10 is that none of the trading platforms will run on any other system. The strange thing is it runs perfectly after the crash if I reload the programs. It has crashed 5 work days in a row now - although the crash is progressing forward in time by about half a minute per day.


#4 usasma

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Posted 27 June 2017 - 05:21 AM

Wait for it to crash again, then recover and immediately generate these reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 rich839

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Posted 27 June 2017 - 08:15 AM

Hi. How do I add files ?



#6 usasma

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Posted 27 June 2017 - 04:41 PM

Here's the help guide for attachments:  https://www.bleepingcomputer.com/forums/index.php?app=core&module=help&do=01&HID=26&hl=attach%20files

It's about ½ way down the page

 

Please be sure to .ZIP all files - the system won't let you use .RAR or .7Z


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 rich839

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Posted 27 June 2017 - 07:56 PM

Hi usasma (and others). Thanks for your help btw. I still can't find how to attach files however the Error message at the time of last nights crash in the event viewer is EFS 4401 which is apparently an "authority issue" I believe. In the general box it states 7.488: EFS service failed to provision a user for EDP, Error Code: 0x80070005.

 

In the details section is states: + system - user data - EfsLogString Error

File Number 7

LineNumber 488

ErrorCode 0x80070005

 

I have no programming experience so have not got a clue how to approach this problem.



#8 jwoods301

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Posted 27 June 2017 - 08:02 PM

See this Microsoft Community article on the error...

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-security/event-4401-efs-service-failed-to-provision-a-user/4ea56f31-928e-488f-82c3-7347bc6e862c


Edited by jwoods301, 27 June 2017 - 08:05 PM.


#9 rich839

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Posted 27 June 2017 - 08:15 PM

Jwoods301. Thanks for the quick reply. sc sdset up is a cmd line, apparently. Where and how would I find it on my laptop and change it ? Also would it/could it cause further damage to my system ?



#10 jwoods301

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Posted 27 June 2017 - 08:24 PM

Jwoods301. Thanks for the quick reply. sc sdset up is a cmd line, apparently. Where and how would I find it on my laptop and change it ? Also would it/could it cause further damage to my system ?

 

I don't think that specific error is causing your crashes.

 

See usasma's post #6 on how to add attachments, and add the requested information requested in post #4.

 

Don't make any changes to your system.


Edited by jwoods301, 27 June 2017 - 08:25 PM.


#11 rich839

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Posted 27 June 2017 - 08:57 PM

Here is the compressed zip of the admin.evtx file. I hope it can be opened.

Attached Files



#12 usasma

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Posted 28 June 2017 - 05:03 AM

Not much in the Admin log file.  Please upload the Sysnative attachment.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 rich839

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Posted 28 June 2017 - 05:36 AM

Thanks. I could not save the Select Admin file so I have attached it as a series of screen shots. I could be wrong but there does seem to anything wrong here either.

Attached Files



#14 usasma

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Posted 28 June 2017 - 06:07 AM

Please follow the directions for using the Sysnative file:  https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

It creates a zipped file in your Documents folder (step 2) that you have to upload.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 rich839

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Posted 28 June 2017 - 06:13 AM

Ah. Sorry. Here it is.

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