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Malwarebytes scan crashes computer


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#1 GoshenBleeping

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Posted 26 June 2017 - 05:31 PM

System:  Windows 7 Home Premium 64 bit (latest updates are installed)

Laptop:  ASUS K52F with solid-state drive 500MB

Malwarebytes free, version # 3.1.2

Anti-virus:  Avira

 

I ran Malwarebytes to scan the entire C drive. Prior to starting Malwawrebytes, I shut off Avira 'real-time protection' in case the two products interfered with each other. Started Malwarebytes scanning the entire C drive. Got through about 100K files then the laptop crashed. This happened twice in a row.

 

Any thoughts on this?

How do I troubleshoot this?

 

Thank you.



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#2 usasma

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Posted 27 June 2017 - 05:16 AM

Uninstall MalwareBytes

Run the free MBAM CleanTool from here:  https://forums.malwarebytes.com/topic/202591-cannot-use-windows-explorer-keeps-crashing/#comment-1134738

Download and install the latest version of MalwareBytes and test to see if that fixed it.

 

Beyond that, regretfully I can no longer afford to spend time analyzing systems with Windows 7 and earlier OS's.

My suggestions for them are:

1)  Perform a "clean" install of Windows to see if that stops the BSOD's:  http://www.carrona.org/canned.html#clean

2)  If that doesn't stop the BSOD's, then first try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html 
If all of the hardware diagnostics pass, try this procedure (designed for desktops, not real easy for laptops):  http://www.carrona.org/strpdown.html

Good luck!

 


Edited by usasma, 27 June 2017 - 05:18 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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