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Windows 10 - wifi connects but no internet access - new


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12 replies to this topic

#1 Liverbird7

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Posted 25 June 2017 - 03:30 PM

Hi all, hoping someone can help please. I have the above problem however it is just related to my daughters laptop which a) used to connect and work fine on our internet and b ) connects and works on the internet at her friends and grandparents. It just doesn't work in our house anymore.

 

I have also tried connecting via ethernet and that doesn't work.

 

Any advice is welcome, please however bear in mind that I am not very technically...

 

Thanks in advance.


Edited by Liverbird7, 25 June 2017 - 03:31 PM.


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#2 zainmax

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Posted 25 June 2017 - 03:55 PM

At first begin by running "Troubleshoot problems"
Internet settings are likely set so, that must be changed manually and they will not changed automatically. If this don't help, must view router settings, maybe there is something disabled.
Even if Wi-Fi not work, the ethernet must work anyway.


#3 Liverbird7

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Posted 25 June 2017 - 04:22 PM

Hi, thanks for your reply. I have tried the troubleshoot but it didn't find any problems...The ethernet did not work. I have noticed that the laptop has both McAfee and Windows Defender but I am not able to access McAfee. I have no idea whether this is causing or is part of the problem. HELP please



#4 jwoods301

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Posted 25 June 2017 - 04:33 PM

I suspect that it is trying to use one of the network adapters that was set up to connect at her friends and grandparents.

 

Do the following -

 

In the Seach box type cmd and press Enter.

 

Double click on the result cmd.exe

 

On the command line type ipconfig /all > network.txt

 

This will create a text file called network.txt that is located in C:\Users\<Your User Name>

 

Open the file with Notepad, and copy/paste the text into the thread.



#5 mjd420nova

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Posted 25 June 2017 - 05:59 PM

Lately I've had a number of clients experiencing the same fault.  I even experienced the same with the units on my router.  Traced it down using InSSIDer program and found a neighbor has a Comcast combination router modem and it was very strong and on the same channel as my ASUS router.  changed the channel and all is well now.  Clients also had other WIFI routers interfering, one I had to put grounded foil on a wall to degrade the signal from the offending router in a neighboring apartment.



#6 jwoods301

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Posted 25 June 2017 - 06:08 PM

The OP mentioned it doesn't work using ethernet as well.



#7 zainmax

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Posted 25 June 2017 - 07:04 PM

Any router default location is 192.168.1.1, but if the default username and password are changed, is a bit difficult to change something.



#8 jwoods301

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Posted 25 June 2017 - 07:05 PM

Any router default location is 192.168.1.1, but if the default username and password are changed, is a bit difficult to change something.

 

Not quite correct.



#9 Wand3r3r

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Posted 25 June 2017 - 08:06 PM

ditto

 

when was the last time it did connect successfully wired or wifi? 


Edited by Wand3r3r, 25 June 2017 - 08:07 PM.


#10 Liverbird7

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Posted 26 June 2017 - 01:02 PM

I suspect that it is trying to use one of the network adapters that was set up to connect at her friends and grandparents.

 

Do the following -

 

In the Seach box type cmd and press Enter.

 

Double click on the result cmd.exe

 

On the command line type ipconfig /all > network.txt

 

This will create a text file called network.txt that is located in C:\Users\<Your User Name>

 

Open the file with Notepad, and copy/paste the text into the thread.

 

Hi thanks for your help, as follows:

 

Error: unrecognized or incomplete command line.
 
USAGE:
    ipconfig [/allcompartments] [/? | /all | 
                                 /renew [adapter] | /release [adapter] |
                                 /renew6 [adapter] | /release6 [adapter] |
                                 /flushdns | /displaydns | /registerdns |
                                 /showclassid adapter |
                                 /setclassid adapter [classid] |
                                 /showclassid6 adapter |
                                 /setclassid6 adapter [classid] ]
 
where
    adapter             Connection name 
                       (wildcard characters * and ? allowed, see examples)
 
    Options:
       /?               Display this help message
       /all             Display full configuration information.
       /release         Release the IPv4 address for the specified adapter.
       /release6        Release the IPv6 address for the specified adapter.
       /renew           Renew the IPv4 address for the specified adapter.
       /renew6          Renew the IPv6 address for the specified adapter.
       /flushdns        Purges the DNS Resolver cache.
       /registerdns     Refreshes all DHCP leases and re-registers DNS names
       /displaydns      Display the contents of the DNS Resolver Cache.
       /showclassid     Displays all the dhcp class IDs allowed for adapter.
       /setclassid      Modifies the dhcp class id.  
       /showclassid6    Displays all the IPv6 DHCP class IDs allowed for adapter.
       /setclassid6     Modifies the IPv6 DHCP class id.
 
 
The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.
 
For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.
 
For Setclassid and Setclassid6, if no ClassId is specified, then the ClassId is removed.
 
Examples:
    > ipconfig                       ... Show information
    > ipconfig /all                  ... Show detailed information
    > ipconfig /renew                ... renew all adapters
    > ipconfig /renew EL*            ... renew any connection that has its 
                                         name starting with EL
    > ipconfig /release *Con*        ... release all matching connections,
                                         eg. "Wired Ethernet Connection 1" or
                                             "Wired Ethernet Connection 2"
    > ipconfig /allcompartments      ... Show information about all 
                                         compartments
    > ipconfig /allcompartments /all ... Show detailed information about all
                                         compartments


#11 Liverbird7

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Posted 26 June 2017 - 02:28 PM

I believe I may be a little closer to the problem, if not the solution.

 

The laptop is running McAfee and also Windows Defender (WD). WD in Windows 10 includes antivirus and conflicts with McAfee, I am unable to open McAfee.

 

Anyway I read that the Edge browser is not supported by Windows, open IE and bam, the internet is back.

 

While that's obviously good, no idea how to get rid of WD and get McAfee back and knowing whether or not the PC is properly protected. Also I have no idea why the laptop is able to access the internet using Edge in different locations...

 

Does any of this sound logical?

 

Thanks.


Edited by Liverbird7, 26 June 2017 - 02:30 PM.


#12 jwoods301

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Posted 26 June 2017 - 05:08 PM

I did a copy and paste of the ipconfig command and parameter that I gave you and it worked fine.

 

You should be able to go into Services, and disable Windows Defender from starting.

 

However, not knowing what version of McAfee you are using, you will also need a replacement for the anti-malware functionality in WD.



#13 jwoods301

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Posted 26 June 2017 - 07:28 PM


Also I have no idea why the laptop is able to access the internet using Edge in different locations...

 

Not sure what you mean by "the Edge browser is not supported in Windows"...it is in Windows 10.

 

It just doesn't work the same as IE.

 

You might try resetting Edge using these instructions...

 

https://www.howtogeek.com/237527/how-to-reset-microsoft-edge-in-windows-10/


Edited by jwoods301, 26 June 2017 - 07:31 PM.





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