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Windows 10 won't boot


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#1 jdashbaugh

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Posted 25 June 2017 - 06:25 AM

Windows won't boot after an unexpected shut down while son was playing a game.

Dual boot with Linux Mint on HP machine (Linux is on separate hard drive from Windows)

Automatic repair will not fix the issue

In troubleshoot environment, and access through command prompt, my profile seems to be missing as do all backups and recovery files.

Viewing Windows drive through Linux all files are present and Linux recognizes drive as locked. The file "hiberfil.sys is present supporting this notion but in Linux I can't delete this file because I can only mount the drive in read only mode because the drive is locked.

Currently backing up all personal files (This is going to take a while. after 10 hours only at 20%)

I also note in root directory a file "install.exe" and "install.ini" (not sure where these came from)

I really don't want to do a factory reset :( if it can be avoided

 

Any suggestions or help in recovering my windows operating environment would be appreciated. Thanks in advance.

 



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#2 FreeBooter

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Posted 25 June 2017 - 07:47 AM

Please boot your computer with Windows Setup Media and from Windows Recovery Environment start the Command Prompt.

Please type below command into Command Prompt and press Enter key.

Following command will  fixes errors on the disk and locates bad sectors and recovers readable information.


Chkdsk D: /r



Please replace partition letter D: with Windows installed partition letter.  When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.

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#3 jdashbaugh

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Posted 25 June 2017 - 07:50 AM

Tried the chkdsk already. Can't get a lock on drive so command stops. No option to run on boot.



#4 FreeBooter

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Posted 25 June 2017 - 07:52 AM

Use following command see what happens.

Chkdsk D: /r /x

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#5 jdashbaugh

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Posted 25 June 2017 - 12:35 PM

Ran the command. it found no problems and made no corrections. Still will not boot. Drive still locked.



#6 FreeBooter

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Posted 25 June 2017 - 01:40 PM

Please boot your computer with Windows Setup Media and from Windows Recovery Environment start the Command Prompt.

Please type below command into Command Prompt and press Enter key.

The following command scans integrity of all protected Windows system files and repairs files with problems when possible.

Sfc  /Scannow   /OFFBOOTDIR=D:\   /OFFWINDIR=D:\Windows



Please replace partition letter D: with Windows installed partition letter.  When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.

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#7 jdashbaugh

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Posted 25 June 2017 - 03:41 PM

Result:  "Windows resource protection could not perform the requested operation"

 

The drive is locked because of the presence of hiberfil.sys file.  This file is "0 kb" in size which I believe means the that for some reason the computer did not write the data necessary to reboot from hibernation.



#8 jwoods301

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Posted 25 June 2017 - 03:54 PM

At this point,  you might consider doing a repair with an in-place upgrade.

http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

 

This option will allow you to keep everything on the system, except Windows Updates.



#9 jdashbaugh

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Posted 25 June 2017 - 07:36 PM

Thanks for your help... this is what I was hoping to avoid but I guess there is no choice



#10 jwoods301

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Posted 25 June 2017 - 07:46 PM

Thanks for your help... this is what I was hoping to avoid but I guess there is no choice

 

With the in-place upgrade, you won't lose anything, so it's not the "nuclear option".



#11 jdashbaugh

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Posted 25 June 2017 - 09:05 PM

  • You will only be able to do a repair install of Windows 10 from within Windows 10. You will not be able to do a repair install at boot or in Safe Mode

I can't get into Windows 10. I can only get to the troubleshooter at boot. I can download the iso file and create a disk in Linux but have no access to administrator privileges. In using the troubleshooter and command prompt option I can see some of my windows info but my user profile is not visible implying I do not have admin privileges. From Linux I see my user profile and personal files which I am in the process of backing up. If the downloaded installation media allows access, that'l help but with the drive locked I am not too sure. I have at least 13 hours of back up time copying files so I don't lose my photos and other files but there will most likely be a loss of some downloaded programs which may or may not have retained installation keys. Before proceeding I am purchasing a windows laptop to attempt install of these programs and seeing if I can copy the data associated with them. Again thanks for the help.



#12 jwoods301

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Posted 26 June 2017 - 01:56 AM

If we could get you into Safe Mode, we might be able to delete hiberfil.sys using the powercfg command.

 

First, try the instructions in the last part of this article for booting into Safe Mode by changing options from the Recovery Drive...

 

http://www.pcworld.com/article/2984712/windows/how-to-enter-windows-10s-safe-mode.html

 

See the section starting with the sentence "But what if you can’t get to the login screen?"

 

If you can get to that point, try option 1 - step 4 for turning off Hibernation using an elevated Command prompt, in this article...

 

https://www.tenforums.com/tutorials/2859-enable-disable-hibernate-windows-10-a.html


Edited by jwoods301, 26 June 2017 - 02:00 AM.





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